Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 6 h 12 min

SMS Delivery Failures from Twilio to Vivo Brazil

Listed as a subprocessor by 766 tracked vendors · 1,756 within 2 hops · In window: 1 of its subprocessors · In window: 4 vendors listing it (5 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Sinch · listed by 26 tracked vendors · incident: Delivery Issue Paraguay - Tigo, Sep 16 04:18 UTC Sinch Amazon Web Services · listed by 1,435 tracked vendors Amazon Web Services Google Cloud · listed by 1,284 tracked vendors Google Cloud OpenAI · listed by 740 tracked vendors OpenAI Microsoft · listed by 704 tracked vendors Microsoft Anthropic · listed by 545 tracked vendors Anthropic Slack · listed by 476 tracked vendors Slack Datadog · listed by 397 tracked vendors Datadog Snowflake · listed by 316 tracked vendors Snowflake Fivetran · listed by 145 tracked vendors Fivetran ClickHouse · listed by 130 tracked vendors ClickHouse Elasticsearch · listed by 123 tracked vendors Elasticsearch Postmark · listed by 102 tracked vendors Postmark ElevenLabs · listed by 88 tracked vendors ElevenLabs Twilio · listed by 450 tracked vendors Twilio SendGrid · listed by 323 tracked vendors SendGrid Segment · listed by 170 tracked vendors Segment Zoom · listed by 174 tracked vendors · incident: Service Degradation Affecting Zoom Phone Outbound Calls in China Region, Sep 16 04:00 UTC Zoom Vercel · listed by 155 tracked vendors · incident: Invoice Generation Paused, Sep 16 03:21 UTC Vercel Harness.io · listed by 3 tracked vendors · incident: IACM Module Registry timeouts, Sep 16 04:13 UTC Harness.io OverOps · listed by 0 tracked vendors · incident: IACM Module Registry timeouts, Sep 16 04:13 UTC OverOps Stripe · listed by 647 tracked vendors Stripe Anthropic · listed by 545 tracked vendors Anthropic Salesforce · listed by 482 tracked vendors Salesforce Sentry · listed by 426 tracked vendors Sentry HubSpot · listed by 420 tracked vendors HubSpot Datadog · listed by 397 tracked vendors Datadog Zendesk · listed by 373 tracked vendors Zendesk Intercom · listed by 341 tracked vendors Intercom Atlassian · listed by 291 tracked vendors Atlassian Okta · listed by 269 tracked vendors Okta Sinch · listed by 26 tracked vendors · incident: Delivery Issue Paraguay - Tigo, Sep 16 04:18 UTC Sinch Canonical · listed by 1 tracked vendor · incident: "Landscape" is Down, Sep 16 04:50 UTC Canonical OpenAI · listed by 740 tracked vendors OpenAI Microsoft · listed by 704 tracked vendors Microsoft Cloudflare · listed by 557 tracked vendors Cloudflare Slack · listed by 476 tracked vendors Slack Mailgun · listed by 231 tracked vendors Mailgun posthog · listed by 215 tracked vendors posthog Mixpanel · listed by 156 tracked vendors Mixpanel Fivetran · listed by 145 tracked vendors Fivetran Pendo · listed by 141 tracked vendors Pendo Amplitude · listed by 135 tracked vendors Amplitude ClickHouse · listed by 130 tracked vendors ClickHouse Elasticsearch · listed by 123 tracked vendors Elasticsearch Vanta · listed by 97 tracked vendors Vanta Pylon · listed by 89 tracked vendors Pylon Fullstory · listed by 84 tracked vendors Fullstory Linear · listed by 79 tracked vendors Linear Deepgram · listed by 69 tracked vendors Deepgram Resend · listed by 64 tracked vendors Resend + 13 more+ 752 more+ 970 more

Incidents starting 30 min before to 2 h after

Sinch subprocessor of Twilio, SendGrid, Segment Delivery Issue Paraguay - Tigo ↗ minor +46 min 3 h 2 min
Vercel lists Twilio Invoice Generation Paused ↗ no impact stated −11 min —
Zoom lists Twilio Service Degradation Affecting Zoom Phone Outbound Calls in China Region ↗ minor +28 min 35 min
Harness.io lists Twilio IACM Module Registry timeouts ↗ minor +42 min 12 h 31 min
OverOps lists Twilio IACM Module Registry timeouts ↗ minor +42 min 12 h 31 min
Canonical lists Salesforce (2 hops) "Landscape" is Down ↗ major +1 h 18 min 21 min

Incidents

minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 645 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 6 21 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 32 154 minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 16 no impact stated Resend High latency on General-API Sep 16 12:23 — 64 196 1minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 835 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 47 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 31 187 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 341 1,384 4minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 3 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 497 1minor Signicat Degraded performance - VideoID Sep 16 11:08 15 min 1 no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 29 156 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 44 1,062 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 626 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 10 12 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 54 270 3minor Plain Degraded AI thread processing Sep 16 10:33 25 min 44 946 2major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,284 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 130 1,313 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 85 365 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 495 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 51 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 647 1,514 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 647 1,514 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 14 136 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 30 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 220 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 79 371 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 4 5 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 29 138 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 766 1,756 29minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 496 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 13 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 91 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 65 674 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 27

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