Third Party Index

Upstream incidents

minor· Orb· · 21 h 53 min

Dashboard loading errors for reporting-related surfaces

Listed as a subprocessor by 15 tracked vendors · 204 within 2 hops · In window: 1 of its subprocessors

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 480 tracked vendors · incident: Twilio Console Issue, Sep 16 18:19 UTC Twilio Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud Stripe · listed by 713 tracked vendors Stripe Cloudflare · listed by 599 tracked vendors Cloudflare Slack · listed by 514 tracked vendors Slack Sentry · listed by 459 tracked vendors Sentry Datadog · listed by 414 tracked vendors Datadog GitHub · listed by 207 tracked vendors GitHub Amplitude · listed by 141 tracked vendors Amplitude ClickHouse · listed by 132 tracked vendors ClickHouse Pylon · listed by 91 tracked vendors Pylon Asana · listed by 29 tracked vendors Asana Heap · listed by 24 tracked vendors Heap Orb · listed by 15 tracked vendors Orb LaunchDarkly · listed by 64 tracked vendors LaunchDarkly Baseten · listed by 51 tracked vendors Baseten turbopuffer · listed by 39 tracked vendors turbopuffer Knock Labs · listed by 19 tracked vendors Knock Labs Tinybird · listed by 19 tracked vendors Tinybird Netlify · listed by 13 tracked vendors Netlify Nango · listed by 12 tracked vendors Nango Jasper AI · listed by 2 tracked vendors Jasper AI Relevance AI · listed by 2 tracked vendors Relevance AI replit · listed by 2 tracked vendors replit Factory · listed by 1 tracked vendor Factory Reality Defender · listed by 1 tracked vendor Reality Defender Yugabyte · listed by 1 tracked vendor Yugabyte ModernLoop · listed by 0 tracked vendors ModernLoop Anthropic · listed by 575 tracked vendors Anthropic HubSpot · listed by 459 tracked vendors HubSpot Zendesk · listed by 385 tracked vendors Zendesk MongoDB · listed by 230 tracked vendors MongoDB Vercel · listed by 171 tracked vendors Vercel Mixpanel · listed by 166 tracked vendors Mixpanel Fivetran · listed by 147 tracked vendors Fivetran Zapier · listed by 129 tracked vendors Zapier ElevenLabs · listed by 103 tracked vendors ElevenLabs Pylon · listed by 91 tracked vendors Pylon Linear · listed by 90 tracked vendors Linear Resend · listed by 78 tracked vendors Resend Deepgram · listed by 76 tracked vendors Deepgram AssemblyAI · listed by 55 tracked vendors AssemblyAI LangChain · listed by 51 tracked vendors LangChain Retool · listed by 49 tracked vendors Retool Hotjar · listed by 47 tracked vendors Hotjar Plain · listed by 45 tracked vendors Plain ZoomInfo · listed by 44 tracked vendors ZoomInfo Hex · listed by 43 tracked vendors Hex + 1 more+ 169 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of Orb Twilio Console Issue ↗ minor +10 min 26 h 38 min

Incidents

no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 55 277 3minor Plain Degraded AI thread processing Sep 16 10:33 25 min 45 1,017 2major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,391 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 132 1,406 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 91 395 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 514 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 55 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 713 1,636 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 713 1,636 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 17 150 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 34 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 229 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 89 404 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 4 5 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 30 155 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 815 1,881 30minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 515 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 14 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 98 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 66 713 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 29 minor Supabase Edge Function Latency Sep 16 09:24 3 h 2 min 67 447 1minor Gong Gong CRM is currently affected by a service disruption at Salesforce Sep 16 09:24 12 h 40 min 96 501 2minor Ping Identity Customer Support Portal degraded performance Sep 16 09:20 4 h 41 min 6 53 1critical Braze Braze Support Services Outage Sep 16 09:17 6 h 51 min 19 42 1critical BigCommerce Contact Center System Outage Sep 16 09:15 6 h 27 min 1 minor UiPath Multiple Region- Uipath Customer Portal - Degraded Performance Sep 16 09:14 8 h 31 min 2 12 1major MongoDB Support Portal Outage Sep 16 09:06 6 h 24 min 230 1,434 8major Kaseya [KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services Sep 16 09:06 6 h 14 min 2 3 minor Flexera Flexera Community- Service unavailable Sep 16 09:04 25 h 57 min 1 no impact stated Telesign Possible Delays in Service Response Sep 16 08:58 23 h 36 min 7 457 1minor Gearset Salesforce service disruption affecting multiple instances Sep 16 08:55 9 h 57 min 2 3 minor Instructure Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels. Sep 16 08:52 6 h 37 min 2 4 major Xero Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central Sep 16 08:49 6 h 23 min 30 104 major Lyyti Support services disruption Sep 16 08:44 4 h 18 min 1 1major Lovable Previews and builds failing to start Sep 16 08:42 25 min 1 major Bullhorn Salesforce Outage - Performance and Connection Issues Sep 16 08:42 11 h 30 min 2 3 minor Signicat Degraded performance - Signicat Dashboard Sep 16 08:36 2 h 3 min 1 minor Optimizely Delay of E-Mails Submitted via SMTP API Sep 16 08:33 23 min 5 14 minor Exact All products - Support portal unavailable (Global) Sep 16 08:28 21 h 23 min 1 2 minor Cursor Investigating service degradation Sep 16 08:03 39 min 9 28 1minor PagerDuty Issue Identified - Notification message Sep 16 07:59 11 min 36 232 minor Qualys AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869] Sep 16 07:39 16 min 6 21 major GitHub Degradation with Gemini 3.8 Flash Sep 16 07:20 10 h 27 min 207 1,172 2

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