Third Party Index

Upstream incidents

no impact stated· New Relic· · 5 h 32 min

Salesforce Service Disruption

Listed as a subprocessor by 88 tracked vendors · 381 within 2 hops · In window: 1 of its subprocessors · In window: 2 vendors listing it (12 within 2 hops)

New Relic · listed by 88 tracked vendors New RelicGainsight Software · listed by 54 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight SoftwareSalesloft · listed by 30 tracked vendors · incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze, Sep 16 11:59 UTC SalesloftJamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC JamfKaltura · listed by 4 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC KalturaSmartBear Software · listed by 38 tracked vendors Typeform · listed by 38 tracked vendors Luma AI · listed by 2 tracked vendors · incident: Ray2 increased queue times, Sep 16 12:00 UTC Luma AIFigma · listed by 12 tracked vendors LaunchDarkly · listed by 64 tracked vendors rollbar · listed by 30 tracked vendors · incident: Increased occurrence processing pipeline latency, Sep 16 09:45 UTC rollbarSmartsheet · listed by 10 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC SmartsheetSprout Social · listed by 6 tracked vendors · incident: Meta Connection Issue, Sep 16 09:49 UTC Sprout SocialZoomInfo · listed by 45 tracked vendors Outreach · listed by 43 tracked vendors Adobe · listed by 33 tracked vendors Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - Chat & Email Third-Party Service Issue, Sep 16 09:40 UTC DigicertXero · listed by 32 tracked vendors Avalara · listed by 27 tracked vendors 1Password · listed by 11 tracked vendors Digital Realty · listed by 11 tracked vendors Cohere · listed by 31 tracked vendors Fivetran · listed by 146 tracked vendors Vanta · listed by 107 tracked vendors Clay · listed by 24 tracked vendors Domo · listed by 11 tracked vendors Liveblocks · listed by 8 tracked vendors SolarWinds · listed by 25 tracked vendors InfluxData · listed by 1 tracked vendor · incident: Query performance degradation in Azure Westeurope., Sep 16 10:08 UTC InfluxDataFathom · listed by 20 tracked vendors Paragon · listed by 14 tracked vendors Recurly · listed by 19 tracked vendors Cloudinary · listed by 35 tracked vendors PandaDoc · listed by 34 tracked vendors nylas · listed by 27 tracked vendors Aha Labs · listed by 11 tracked vendors Unbounce · listed by 6 tracked vendors Common Room · listed by 16 tracked vendors Linear · listed by 91 tracked vendors Deepgram · listed by 70 tracked vendors Metabase · listed by 36 tracked vendors Tinybird · listed by 16 tracked vendors Fireflies.AI · listed by 15 tracked vendors ChartMogul · listed by 23 tracked vendors Rackspace · listed by 13 tracked vendors DigitalOcean · listed by 88 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOceanPipedrive · listed by 15 tracked vendors Chameleon Intelligent Tech · listed by 12 tracked vendors Drata · listed by 18 tracked vendors Ada Support · listed by 16 tracked vendors ClickUp™ · listed by 10 tracked vendors RB2B · listed by 11 tracked vendors Plivo · listed by 15 tracked vendors Totango · listed by 10 tracked vendors LeanData · listed by 9 tracked vendors Redis · listed by 44 tracked vendors WP Engine · listed by 8 tracked vendors

Incidents starting 30 min before to 2 h after

SendGrid subprocessor of New Relic SMS Delivery Delays from Twilio to Airtel India ↗ minor −29 min 4 h 58 min
Gainsight Software lists New Relic Salesforce Service Disruption - Cascading impact on Gainsight CS functionality ↗ no impact stated +25 min 8 h 35 min
Luma AI lists New Relic Ray2 increased queue times ↗ minor +1 h 51 min 13 h
Digicert lists Adobe, LeanData (2 hops) DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major −28 min 12 h 33 min
rollbar lists LaunchDarkly (2 hops) Increased occurrence processing pipeline latency ↗ minor −24 min 26 min
Kaltura lists Gainsight Software (2 hops) Access to Support portal ↗ minor −21 min 7 h 17 min
DigitalOcean lists Rackspace (2 hops) Support Portal Service Disruption ↗ minor −20 min 11 h 21 min
Sprout Social lists LaunchDarkly (2 hops) Meta Connection Issue ↗ minor −19 min 34 h 32 min
Qualtrics lists Genesys (2 hops) Salesforce Workflow Connection issues noticed in all Regions ↗ major −16 min 3 h 50 min
InfluxData lists SolarWinds (2 hops) Query performance degradation in Azure Westeurope. ↗ minor 0 min 6 h 48 min
Smartsheet lists LaunchDarkly (2 hops) Salesforce connector is experiencing intermittent issues ↗ major +28 min 10 h 26 min
Jamf lists Gainsight Software (2 hops) Fulfillment services ↗ major +1 h 23 min 3 h 24 min
Salesloft lists LaunchDarkly, Gainsight Software (2 hops) Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze ↗ major +1 h 50 min 2 h

Incidents

minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 14 2minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 100 2minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 68 720 5no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 29 1minor Supabase Edge Function Latency Sep 16 09:24 3 h 2 min 68 454 1minor Gong Gong CRM is currently affected by a service disruption at Salesforce Sep 16 09:24 12 h 40 min 97 508 4minor Ping Identity Customer Support Portal degraded performance Sep 16 09:20 4 h 41 min 6 53 1critical Braze Braze Support Services Outage Sep 16 09:17 6 h 51 min 19 42 3minor UiPath Multiple Region- Uipath Customer Portal - Degraded Performance Sep 16 09:14 8 h 31 min 2 12 2major MongoDB Support Portal Outage Sep 16 09:06 6 h 24 min 232 1,457 10no impact stated Telesign Possible Delays in Service Response Sep 16 08:58 23 h 36 min 8 464 1major Xero Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central Sep 16 08:49 6 h 23 min 32 107 2major Lyyti Support services disruption Sep 16 08:44 4 h 18 min 1 1major Lovable Previews and builds failing to start Sep 16 08:42 25 min 1 3major Bullhorn Salesforce Outage - Performance and Connection Issues Sep 16 08:42 11 h 30 min 2 3 3minor Signicat Degraded performance - Signicat Dashboard Sep 16 08:36 2 h 3 min 1 1minor Optimizely Delay of E-Mails Submitted via SMTP API Sep 16 08:33 23 min 5 14 1minor Cursor Investigating service degradation Sep 16 08:03 39 min 10 29 1minor PagerDuty Issue Identified - Notification message Sep 16 07:59 11 min 36 234 2major GitHub Degradation with Gemini 3.8 Flash Sep 16 07:20 10 h 27 min 210 1,188 3minor Supabase Auth Service Outage Sep 16 07:17 2 h 16 min 68 454 2minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru Sep 16 07:07 6 h 9 min 828 1,916 6minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Etisalat Egypt Sep 16 06:15 6 h 21 min 828 1,916 3major AfterShip Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTC Sep 16 05:53 23 h 39 min 2 2minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Tigo Paraguay Sep 16 04:49 6 h 27 min 828 1,916 1minor Sinch Delivery Issue Paraguay - Tigo Sep 16 04:18 3 h 2 min 29 1,181 3minor Harness.io· OverOps IACM Module Registry timeouts Sep 16 04:13 12 h 31 min 3 36 1minor Zoom Service Degradation Affecting Zoom Phone Outbound Calls in China Region Sep 16 04:00 35 min 186 1,020 1minor Twilio· SendGrid· Segment SMS Delivery Failures from Twilio to Vivo Brazil Sep 16 03:32 6 h 12 min 828 1,916 5no impact stated Vercel Invoice Generation Paused Sep 16 03:21 — 172 811 1minor Twilio· SendGrid· Segment MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada Sep 16 02:43 4 h 50 min 828 1,916 5no impact stated New Relic Data Irregularities for EU Region Sep 16 00:14 1 min 92 401 1major Confluent Multiple Confluent Cloud services are in a degraded state - All regions Sep 15 23:59 1 h 22 min 40 1,194 1major OpenAI Elevated errors with gpt-image-2.5-flare Sep 15 23:50 40 min 805 1,967 2no impact stated CoreWeave Dedicated Inference: errors creating and updating deployments Sep 15 23:38 3 h 11 min 12 1,126 1minor Luma AI Ray2 Flash service degraded Sep 15 22:00 2 h 2 49 1minor Telnyx SMS Delivery — Encoding Issues on Outbound Messages to T-Mobile Sep 15 21:57 2 days 18 216 1no impact stated Twilio· SendGrid· Segment Inbound SIP Calls With OPUS Codec Only Blocked Sep 15 20:09 2 h 51 min 828 1,916 3minor Salesloft CRM Sync Delays (Monitoring) Sep 15 19:38 43 h 57 min 32 196 1minor GitHub Disruption with some GitHub services Sep 15 19:11 49 min 210 1,188 2minor ClickHouse ClickPipes failing on Kinesis in AWS us-east-1 Sep 15 18:57 29 h 45 min 133 1,429 4no impact stated Bullhorn Bullhorn ATS - Payable Charges list view filters not returning results Sep 15 18:52 2 h 25 min 2 3 1minor Meltwater Media Relations - Delayed Outreach Sep 15 18:33 23 h 33 min 1 3no impact stated Zoom Service Degradation Affecting Zoom Whiteboard Sep 15 18:22 14 min 186 1,020 1minor FreedomPay Alert: Visa Cardinal Commerce 3D Secure Processing Issues Sep 15 18:11 25 min 3 726 1minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada Sep 15 17:56 4 h 16 min 828 1,916 8minor Decagon Voice & Chat Service Disruption Sep 15 17:36 57 min 3 53 2critical Harness.io· OverOps API Login failures Sep 15 17:22 20 min 3 36 2minor Twilio· SendGrid· Segment SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello Cambodia Sep 15 17:08 24 h 2 min 828 1,916 10minor Scaleway [GAPI] - Dedicated deployment cannot start properly Sep 15 17:03 13 h 53 min 23 359 2

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