Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 51 min

Messaging Webhook Delays in US1

Listed as a subprocessor by 721 tracked vendors · 1,617 within 2 hops · In window: 8 vendors listing it

Its subprocessors Reporting vendor List it List one of those Amazon Web Services · listed by 1,344 tracked vendors Amazon Web Services Google Cloud · listed by 1,176 tracked vendors Google Cloud OpenAI · listed by 691 tracked vendors OpenAI Microsoft · listed by 661 tracked vendors Microsoft Anthropic · listed by 511 tracked vendors Anthropic Slack · listed by 445 tracked vendors Slack Datadog · listed by 377 tracked vendors Datadog Snowflake · listed by 309 tracked vendors Snowflake Fivetran · listed by 140 tracked vendors Fivetran ClickHouse · listed by 126 tracked vendors ClickHouse Elasticsearch · listed by 118 tracked vendors Elasticsearch Postmark · listed by 94 tracked vendors Postmark ElevenLabs · listed by 80 tracked vendors ElevenLabs Meta · listed by 72 tracked vendors Meta Twilio · listed by 426 tracked vendors Twilio SendGrid · listed by 301 tracked vendors SendGrid Segment · listed by 162 tracked vendors Segment Stripe · listed by 570 tracked vendors · incident: API call success rate drop, Sep 22 20:32 UTC Stripe Help Scout · listed by 41 tracked vendors · incident: Mailbox counts, folders, reports, search results, Sep 22 18:56 UTC Help Scout Iterable · listed by 14 tracked vendors · incident: Timeouts on User Update API Endpoints, Sep 22 19:02 UTC Iterable Buildkite · listed by 2 tracked vendors · incident: Issues with webhook ingestion, GraphQL queries, Sep 22 20:07 UTC Buildkite Blackbaud · listed by 0 tracked vendors · incident: Active Issue Alert – Luminate Online - #000694368, Sep 22 19:56 UTC Blackbaud Ciptex · listed by 0 tracked vendors · incident: Twilio - Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data, Sep 22 20:48 UTC Ciptex Cognite AS · listed by 0 tracked vendors · incident: Indexing in data modeling is degraded, Sep 22 21:06 UTC Cognite AS Veracross · listed by 0 tracked vendors · incident: Errors Merging Records in Axiom, Sep 22 20:26 UTC Veracross Anthropic · listed by 511 tracked vendors Anthropic Salesforce · listed by 464 tracked vendors Salesforce Sentry · listed by 399 tracked vendors Sentry HubSpot · listed by 378 tracked vendors HubSpot Datadog · listed by 377 tracked vendors Datadog Zendesk · listed by 354 tracked vendors Zendesk OpenAI · listed by 691 tracked vendors OpenAI Microsoft · listed by 661 tracked vendors Microsoft Cloudflare · listed by 514 tracked vendors Cloudflare Slack · listed by 445 tracked vendors Slack Mailgun · listed by 218 tracked vendors Mailgun posthog · listed by 195 tracked vendors posthog Mixpanel · listed by 141 tracked vendors Mixpanel Fivetran · listed by 140 tracked vendors Fivetran Pendo · listed by 133 tracked vendors Pendo Amplitude · listed by 131 tracked vendors Amplitude ClickHouse · listed by 126 tracked vendors ClickHouse Elasticsearch · listed by 118 tracked vendors Elasticsearch Pylon · listed by 86 tracked vendors Pylon Vanta · listed by 86 tracked vendors Vanta Fullstory · listed by 84 tracked vendors Fullstory Linear · listed by 74 tracked vendors Linear Deepgram · listed by 66 tracked vendors Deepgram Merge API · listed by 59 tracked vendors Merge API Resend · listed by 54 tracked vendors Resend LinkedIn · listed by 50 tracked vendors LinkedIn + 13 more+ 707 more+ 876 more

Incidents starting 30 min before to 2 h after

Help Scout lists Twilio Mailbox counts, folders, reports, search results ↗ minor −26 min 36 min
Iterable lists Twilio Timeouts on User Update API Endpoints ↗ minor −21 min 56 min
Blackbaud lists Twilio Active Issue Alert – Luminate Online - #000694368 ↗ major +33 min 2 h 6 min
Buildkite lists Twilio, Segment Issues with webhook ingestion, GraphQL queries ↗ major +45 min 42 min
Veracross lists Twilio Errors Merging Records in Axiom ↗ no impact stated +1 h 3 min 1 h 50 min
Stripe lists Twilio API call success rate drop ↗ no impact stated +1 h 9 min 2 h 15 min
Ciptex lists Twilio Twilio - Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data ↗ minor +1 h 26 min 3 h 51 min
Cognite AS lists Twilio Indexing in data modeling is degraded ↗ minor +1 h 43 min 11 h 59 min

Incidents

minor Telnyx Elevated MMS Failures for 10DLC 501(c)(3) Campaigns Sep 22 22:13 21 h 35 min 15 191 major OneSignal Subscription API - Creation Failures Sep 22 21:28 2 min 11 303 minor Grafana Kubernetes Observability Billing & Usage Incorrect Sep 22 21:27 16 h 39 min 54 696 minor Twilio· SendGrid· Segment Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data Sep 22 20:44 3 h 53 min 721 1,617 7no impact stated Stripe API call success rate drop Sep 22 20:32 2 h 15 min 570 1,388 2minor Twilio· SendGrid· Segment Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console Sep 22 20:27 1 h 43 min 721 1,617 8major Buildkite Issues with webhook ingestion, GraphQL queries Sep 22 20:07 42 min 2 4 minor Kaseya RocketCyber - Unable to switch Organizations Sep 22 19:51 19 h 9 min 2 3 critical Pitney Bowes FedEx Service Disruption Observed for RateShipment. Sep 22 19:28 46 min 1 2 minor Twilio· SendGrid· Segment Messaging Webhook Delays in US1 Sep 22 19:23 51 min 721 1,617 8minor Iterable Timeouts on User Update API Endpoints Sep 22 19:02 56 min 14 530 minor Help Scout Mailbox counts, folders, reports, search results Sep 22 18:56 36 min 41 79 major Amplitude Snowflake Data Share export delivery issue Sep 22 18:49 6 h 4 min 131 641 minor Hugging Face Slower downloads in the Asia-Pacific region Sep 22 18:48 2 days 1 no impact stated Prime Intellect Frontend is Unresponsive Sep 22 18:28 — 1 major OpenSesame Course Authoring: When adding a new language to a course, secondary languages are not being added to audio or video media. Sep 22 18:23 33 min 2 10 no impact stated Twilio· SendGrid· Segment Phone Number APIs and Console Were Returning Incorrect 404 Responses Sep 22 18:20 — 721 1,617 6no impact stated Postmark Delayed Message Delivery Sep 22 18:15 20 min 94 997 3major Prismatic Web App Unavailable Sep 22 17:59 32 min 4 18 1critical Gladia Real Time outage Sep 22 17:56 1 min 5 366 minor Red Hat ongoing Support Cases - Post Upgrade Issues Sep 22 17:52 ongoing 8 838 minor NinjaOne Service Issue - Performance Degraded Sep 22 17:50 2 h 22 min 1 3 minor Sumo Logic Problem with Cloud SIEM Processing in North America 1 (US1) Sep 22 17:44 1 h 28 min 27 580 no impact stated Whereby Customer insights (dashboard and api) - degraded performance Sep 22 17:43 2 h 1 min 2 no impact stated Gladia Timeouts Sep 22 17:34 20 min 5 366 minor Red Hat Automation Hub Upgrade Sep 22 17:24 7 days 8 838 minor Red Hat Automation Hub Upgrade Sep 22 17:24 7 days 8 838 minor Qualtrics Intermittent access issue for Discover Designer UI in Canada Instance Sep 22 16:57 2 h 3 min 19 208 minor Harness.io· OverOps Investigating CI Pipeline Delays Sep 22 16:40 1 h 57 min 3 34 minor Qualtrics Intermittent Discover Dashboard and Export api Issue Sep 22 16:16 2 h 31 min 19 208 minor Bitrise Long waiting times [on specific stacks / to start builds] Sep 22 16:15 1 h 6 min 1 minor Bullhorn Bullhorn Time & Expense - Performance Issues Sep 22 16:12 33 min 2 3 major Contentsquare Unable to take zoning snapshot within Session Replay Sep 22 16:05 1 h 47 min 7 91 minor PagerDuty Issue Identified - Errors utilizing the PagerDuty MCP Sep 22 16:03 55 min 36 213 major Confluent Elevated error rates in Azure Germany West Central region Sep 22 15:09 4 h 49 min 38 1,036 3minor OpenAI Elevated Error Rates for ChatGPT Work, across Plus, Pro, Business, Enterprise and Education plans. Sep 22 15:04 54 min 691 1,663 9minor NinjaOne Network Discovery – Discovered devices not appearing (EU) Sep 22 15:01 1 h 3 min 1 3 no impact stated Scaleway [GAPI] - [GLOBAL] - gpt-oss-120b unresponsiveness Sep 22 14:57 1 min 17 309 major Grafana IRM Access Issues for a Small Group of Users Sep 22 14:57 20 h 10 min 54 696 no impact stated Pipedrive Services Issue Sep 22 14:56 2 h 9 min 12 19 minor LINK Mobility Group ASA [Denmark][Telenor] Unscheduled disturbance Sep 22 14:52 3 h 40 min 3 10 critical Buffer Buffer Service Disruption Sep 22 14:49 55 min 1 major Apify Elevated errors in Actor runs Sep 22 14:30 — 5 8 minor Ashby Ashby is unavailable or slow to load in South East Asia due to upstream provider Sep 22 14:27 5 days 5 99 minor Plain Plain App Degraded Sep 22 14:22 29 min 41 883 2minor Barracuda Networks Firewall datasources alerts will be delayed for US, EU-West customers. Sep 22 14:22 11 h 40 min 1 13 minor Harness.io· OverOps Dashboard export and download APIs are currently facing issue. Sep 22 14:00 19 min 3 34 minor Formstack· Intellistack Streamline: Sep 22 13:51 41 min 6 21 major Grammarly Chat is not working at go.superhuman.com Sep 22 13:46 1 h 3 min 6 14 minor bunny.net Intermittent Login/API Timeouts in Poland Sep 22 13:37 29 min 6 9

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