Third Party Index

Upstream incidents

no impact stated· Gong· · 43 min

We are currently experiencing performance degradation on Gong Anywhere Extension

Listed as a subprocessor by 97 tracked vendors · 509 within 2 hops · In window: 1 of its subprocessors · In window: 2 vendors listing it (9 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 485 tracked vendors · incident: Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States, Sep 9 17:51 UTC Twilio Amazon Web Services · listed by 1,552 tracked vendors Amazon Web Services Google Cloud · listed by 1,417 tracked vendors Google Cloud Microsoft · listed by 750 tracked vendors Microsoft Snowflake · listed by 324 tracked vendors Snowflake Mailgun · listed by 244 tracked vendors Mailgun MongoDB · listed by 232 tracked vendors MongoDB Gong · listed by 97 tracked vendors Gong Zapier · listed by 131 tracked vendors · incident: Zap History not displaying Zap runs, Sep 9 17:51 UTC Zapier MacStadium · listed by 7 tracked vendors · incident: Hardware Outage in Atlanta, Sep 9 19:13 UTC MacStadium Linear · listed by 92 tracked vendors Linear Deepgram · listed by 78 tracked vendors Deepgram PandaDoc · listed by 35 tracked vendors PandaDoc Paddle · listed by 34 tracked vendors Paddle Honeycomb · listed by 33 tracked vendors Honeycomb nylas · listed by 28 tracked vendors nylas Maxio · listed by 21 tracked vendors Maxio Together AI · listed by 15 tracked vendors Together AI Airtable · listed by 14 tracked vendors Airtable Backblaze · listed by 14 tracked vendors Backblaze People Data Labs · listed by 10 tracked vendors People Data Labs Dialpad · listed by 8 tracked vendors Dialpad Twilio · listed by 485 tracked vendors · incident: Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States, Sep 9 17:51 UTC Twilio SendGrid · listed by 350 tracked vendors · incident: Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States, Sep 9 17:51 UTC SendGrid Segment · listed by 182 tracked vendors · incident: Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States, Sep 9 17:51 UTC Segment Vanta · listed by 106 tracked vendors · incident: Sync operations failing for GCP Firestore, Sep 9 19:56 UTC Vanta ZeroBounce · listed by 15 tracked vendors · incident: Service Disruption: Members Platform, Sep 9 18:30 UTC ZeroBounce Kustomer · listed by 2 tracked vendors · incident: [Kustomer Voice] Unable to Dial Outbound Calls - All PRODS, Sep 9 19:25 UTC Kustomer Blackbaud · listed by 0 tracked vendors · incident: Active Issue Alert – Financial Edge NXT - 000692249, Sep 9 18:43 UTC Blackbaud Salesforce · listed by 506 tracked vendors Salesforce Zendesk · listed by 391 tracked vendors Zendesk Mailgun · listed by 244 tracked vendors Mailgun Vercel · listed by 172 tracked vendors Vercel WorkOS · listed by 115 tracked vendors WorkOS ElevenLabs · listed by 106 tracked vendors ElevenLabs Pylon · listed by 93 tracked vendors Pylon Supabase · listed by 68 tracked vendors Supabase LaunchDarkly · listed by 65 tracked vendors LaunchDarkly AssemblyAI · listed by 55 tracked vendors AssemblyAI Fireworks · listed by 54 tracked vendors Fireworks Fastly · listed by 53 tracked vendors Fastly Hyperdoc (a.k.a. Recall.ai) · listed by 53 tracked vendors Hyperdoc (a.k.a. Rec… + 83 more+ 392 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of Gong Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States ↗ minor −6 min 2 h 33 min
Zapier lists Gong Zap History not displaying Zap runs ↗ major −5 min 1 h 49 min
MacStadium lists Gong Hardware Outage in Atlanta ↗ major +1 h 16 min 3 h 2 min
SendGrid lists Deepgram, Honeycomb (2 hops) Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States ↗ minor −6 min 2 h 33 min
Segment lists Deepgram, Honeycomb (2 hops) Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States ↗ minor −6 min 2 h 33 min
ZeroBounce lists Zapier (2 hops) Service Disruption: Members Platform ↗ major +33 min —
Blackbaud lists Honeycomb, Nasuni (2 hops) Active Issue Alert – Financial Edge NXT - 000692249 ↗ minor +46 min 34 min
Buildkite lists Tackle.io (2 hops) Buildkite service disruption ↗ major +1 h 10 min 6 h 46 min
Kustomer lists Deepgram (2 hops) [Kustomer Voice] Unable to Dial Outbound Calls - All PRODS ↗ minor +1 h 28 min 26 min
Vanta lists Zapier (2 hops) Sync operations failing for GCP Firestore ↗ major +1 h 59 min 25 h 39 min

Incidents

major MiniMax Elevated errors on Large Language Models (LLM) Sep 10 00:03 5 min 6 38 no impact stated Omni Support outage Sep 9 23:14 14 min 30 342 critical Pylon Latency Issues within the Pylon Platform Sep 9 23:01 22 min 93 1,119 1minor Relevance AI Customers are unable to save triggers when creating workforces Sep 9 22:57 54 min 2 3 major LiveRamp Intermittent issues impacting Connect UI Sep 9 22:43 7 min 12 99 minor Decagon Delays in Conversation Search, Filtering, and Reporting Sep 9 21:58 2 h 37 min 3 53 critical Snowflake INC20000211 Sep 9 21:53 1 h 58 min 324 1,939 2major Dropbox Some customers are unable to access certain website routes and features. Sep 9 21:36 59 min 35 599 major Braintrust Slow or failed data loading in US region Sep 9 21:30 39 min 31 501 1major Kevel Degraded Ad Serving for US-East-1 Sep 9 21:30 — 1 minor Render Elevated Build and Deploy Times in the Oregon Region Sep 9 21:26 11 min 25 122 major Bloomerang ACH donation errors for Stripe Express (Legacy Bloomerang Payments) for Kindful Fundraising Tools Sep 9 21:16 4 h 5 min 1 major WorkOS Form POST failures for some Authkit customers Sep 9 21:00 2 h 1 min 115 1,269 2major Elasticsearch Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch output Sep 9 20:44 7 days 131 1,257 major 1Password· Kolide Device Trust Service Disruption Sep 9 20:43 27 min 11 18 no impact stated Hostinger· Hosting24 Emergency Server ID-1980 Maintenance Sep 9 20:32 1 h 3 min 1 no impact stated Amplitude S3 export delivery permissions - Resolved Sep 9 20:32 — 142 724 2minor Gong Data Capture & Processing - Call processing delays Sep 9 20:27 19 h 38 min 97 509 major Vanta Sync operations failing for GCP Firestore Sep 9 19:56 25 h 39 min 106 272 major Canonical "Landscape" is Down Sep 9 19:41 12 min 1 1,417 no impact stated Cube Dev ongoing Service gcp-us-central1 seems to be down Sep 9 19:27 ongoing 3 61 minor Kustomer [Kustomer Voice] Unable to Dial Outbound Calls - All PRODS Sep 9 19:25 26 min 2 38 major HeyGen Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions Sep 9 19:25 3 h 38 min 7 9 critical Buttondown Issues with the web app, and the backlog Sep 9 19:18 2 h 58 min 1 major MacStadium Hardware Outage in Atlanta Sep 9 19:13 3 h 2 min 7 282 major Buildkite Buildkite service disruption Sep 9 19:07 6 h 46 min 3 5 minor Qualys US Platform 1, US Platform 4, EU Platform 1, CA Platform 1: Container security Module is failing with HTTP 500 [IM-12857] Sep 9 19:03 18 h 53 min 6 21 minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Long Codes to AT&T United States Sep 9 18:58 3 h 52 min 828 1,916 11minor ShareFile ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts Sep 9 18:38 1 h 16 min 4 14 major Demandbase Slowness in Ad Campaigns Sep 9 18:35 13 min 16 531 major ZeroBounce Service Disruption: Members Platform Sep 9 18:30 — 15 76 no impact stated monday.com Investigating issues with Vibe app Sep 9 18:21 18 min 18 53 minor Sprout Social Trellis Issue Sep 9 18:11 22 min 6 13 no impact stated Gong We are currently experiencing performance degradation on Gong Anywhere Extension Sep 9 17:57 43 min 97 509 2major Zapier Zap History not displaying Zap runs Sep 9 17:51 1 h 49 min 131 742 2minor Twilio· SendGrid· Segment Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States Sep 9 17:51 2 h 33 min 828 1,916 15no impact stated Twilio· SendGrid· Segment Messaging Services Message Send Failures Sep 9 17:47 — 828 1,916 15minor FingerprintPro Ingress endpoint degredation Sep 9 17:46 1 min 2 3 minor Baseten Partial outage on Nemotron Ultra Model API. **Dedicated Inference is not affected** Sep 9 17:42 6 min 53 1,217 1minor Twilio· SendGrid· Segment Provisioning Status Not Being Available for Branded Calling Sep 9 17:34 3 h 7 min 828 1,916 14minor Imperva [ INC - 1129 ]Service Degradation Impacting Login to the Imperva Management Portal Sep 9 17:31 4 h 58 min 5 53 minor DevRev Delayed search indexing for recently updated records Sep 9 17:25 17 h 49 min 5 100 no impact stated Veracode Analytics Degraded Sep 9 17:20 1 h 11 min 3 minor Unblocked Ask Unblocked via Slack experiencing elevated error rate Sep 9 17:18 1 h 17 min 1 34 no impact stated Chameleon Intelligent Tech Builder and Experience loading issues Sep 9 17:00 — 14 163 minor Keeper Security SMS 2FA issues with AWS aggregator Sep 9 16:32 3 h 11 min 3 no impact stated Cube Dev ongoing Service gcp-us-central1 seems to be down Sep 9 16:29 ongoing 3 61 minor Intercom Messenger Help Articles not displaying Sep 9 15:55 9 min 374 1,507 2major Pitney Bowes UPS Service Disruption Observed for CreateShipment. Sep 9 15:48 56 min 1 2 minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil Sep 9 15:40 3 h 33 min 828 1,916 6

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