Third Party Index

Upstream incidents

minor· ElevenLabs· · 1 h 11 min

Increased latency for Speech to Text API requests

Listed as a subprocessor by 102 tracked vendors · 1,485 within 2 hops · In window: 1 of its subprocessors · In window: 2 vendors listing it (10 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Pylon · listed by 91 tracked vendors · incident: Inbound Email Delays for US Hosted Workspaces, Sep 28 16:14 UTC Pylon Amazon Web Services · listed by 1,520 tracked vendors Amazon Web Services Google Cloud · listed by 1,384 tracked vendors Google Cloud OpenAI · listed by 792 tracked vendors OpenAI Microsoft · listed by 737 tracked vendors Microsoft Stripe · listed by 708 tracked vendors Stripe Anthropic · listed by 574 tracked vendors Anthropic Slack · listed by 513 tracked vendors Slack Twilio · listed by 480 tracked vendors Twilio Zendesk · listed by 385 tracked vendors Zendesk posthog · listed by 234 tracked vendors posthog MongoDB · listed by 230 tracked vendors MongoDB Fivetran · listed by 147 tracked vendors Fivetran Zapier · listed by 129 tracked vendors Zapier ElevenLabs · listed by 102 tracked vendors ElevenLabs Attio · listed by 26 tracked vendors · incident: Workflow processing delayed, Sep 28 16:43 UTC Attio Telnyx · listed by 18 tracked vendors · incident: Errors for K2.6 Chat Completions (Voice AI not affected), Sep 28 17:09 UTC Telnyx Anthropic · listed by 574 tracked vendors Anthropic Salesforce · listed by 500 tracked vendors Salesforce Twilio · listed by 480 tracked vendors Twilio Zendesk · listed by 385 tracked vendors Zendesk Intercom · listed by 361 tracked vendors Intercom SendGrid · listed by 343 tracked vendors SendGrid Zoom · listed by 182 tracked vendors Zoom Segment · listed by 178 tracked vendors Segment Tableau · listed by 40 tracked vendors Tableau Adobe · listed by 34 tracked vendors Adobe Perplexity AI · listed by 25 tracked vendors Perplexity AI Fathom · listed by 20 tracked vendors Fathom Gong · listed by 96 tracked vendors · incident: Dialer - Degraded Performance, Sep 28 15:34 UTC Gong Pylon · listed by 91 tracked vendors · incident: Inbound Email Delays for US Hosted Workspaces, Sep 28 16:14 UTC Pylon Deepgram · listed by 76 tracked vendors · incident: Elevated latency on Flux STT (US), Sep 28 17:04 UTC Deepgram Grafana · listed by 56 tracked vendors · incident: Grafana Access Issues, Sep 28 17:32 UTC Grafana AssemblyAI · listed by 55 tracked vendors · incident: Increased turnaround times for Async Universal-3 model, Sep 28 17:27 UTC AssemblyAI Akamai · listed by 46 tracked vendors · incident: Edge Delivery issues in Canada, Sep 28 16:22 UTC Akamai Clerk · listed by 38 tracked vendors · incident: Development instances only - Apple rejecting emails, Sep 28 15:23 UTC Clerk Unbounce · listed by 6 tracked vendors · incident: Delay in Leads Delivered to Mailchimp, Sep 28 16:08 UTC Unbounce TestingBot · listed by 0 tracked vendors · incident: Stability issues, Sep 28 17:00 UTC TestingBot OpenAI · listed by 792 tracked vendors OpenAI Microsoft · listed by 737 tracked vendors Microsoft Stripe · listed by 708 tracked vendors Stripe Cloudflare · listed by 596 tracked vendors Cloudflare Slack · listed by 513 tracked vendors Slack HubSpot · listed by 457 tracked vendors HubSpot Sentry · listed by 457 tracked vendors Sentry Datadog · listed by 413 tracked vendors Datadog Atlassian · listed by 301 tracked vendors Atlassian Okta · listed by 278 tracked vendors Okta Mailgun · listed by 242 tracked vendors Mailgun + 13 more+ 88 more+ 1,363 more

Incidents starting 30 min before to 2 h after

Pylon subprocessor of ElevenLabs Inbound Email Delays for US Hosted Workspaces ↗ major +32 min 1 h 49 min
Attio lists ElevenLabs Workflow processing delayed ↗ minor +1 h 4 h 4 min
Telnyx lists ElevenLabs Errors for K2.6 Chat Completions (Voice AI not affected) ↗ major +1 h 27 min 11 min
Clerk lists Anthropic, Twilio (2 hops) Development instances only - Apple rejecting emails ↗ minor −19 min ongoing
Gong lists Twilio (2 hops) Dialer - Degraded Performance ↗ minor −8 min 1 h 15 min
Unbounce lists Salesforce, Zendesk (2 hops) Delay in Leads Delivered to Mailchimp ↗ minor +25 min 1 h 31 min
Akamai lists Salesforce (2 hops) Edge Delivery issues in Canada ↗ minor +40 min 23 h 21 min
TestingBot lists Anthropic, Intercom (2 hops) Stability issues ↗ major +1 h 17 min —
Deepgram lists Anthropic, Salesforce (2 hops) Elevated latency on Flux STT (US) ↗ minor +1 h 22 min 3 min
AssemblyAI lists Anthropic, Twilio (2 hops) Increased turnaround times for Async Universal-3 model ↗ minor +1 h 45 min 30 min
Grafana lists SendGrid (2 hops) Grafana Access Issues ↗ critical +1 h 50 min 1 h 49 min

Incidents

major Pylon Inbound Email Delays for US Hosted Workspaces Sep 28 16:14 1 h 49 min 91 1,099 1minor Unbounce Delay in Leads Delivered to Mailchimp Sep 28 16:08 1 h 31 min 6 14 no impact stated TypeSafe AI Degradation in API Traffic Sep 28 16:07 — 6 201 1no impact stated Postmark Delayed Inbound Message Processing Sep 28 15:55 2 h 5 min 108 1,142 2major Metronome Invoice and line item data export tables delayed Sep 28 15:45 12 h 5 min 13 125 1minor ElevenLabs Increased latency for Speech to Text API requests Sep 28 15:42 1 h 11 min 102 1,485 2minor Gong Dialer - Degraded Performance Sep 28 15:34 1 h 15 min 96 500 1minor Firmable ongoing User Management & Authentication: Development instances only - a third-party service rejecting emails Sep 28 15:33 ongoing 1 minor ESET Issue with logging in to hybrid EBA/MSP account Sep 28 15:23 41 h 48 min 1 2 no impact stated SendPulse Google Sheets authorization issues Sep 28 15:23 10 min 3 6 minor Clerk ongoing Development instances only - Apple rejecting emails Sep 28 15:23 ongoing 38 175 1major Kaseya DattoRMM - Syrah/Vidal - Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint. Sep 28 15:11 23 h 44 min 2 3 critical ActiveCampaign Transactional Email Failures Sep 28 15:05 3 h 50 min 21 31 1major Canonical Component "Ubuntu Security API - CVEs" and a few other components are Down Sep 28 15:01 13 min 1 1,384 minor agorapulse App slowness within the publishing part of the tool Sep 28 14:50 24 h 41 min 1 2 major MiniMax Elevated errors on Text-to-Speech Sep 28 14:41 22 min 6 37 minor Digicert Document Signing - Go Sign Mobile Registration Issue Sep 28 14:39 3 h 43 min 2 3 major Automattic "Parse.ly Dashboard (Parse.ly)" is Down Sep 28 14:30 12 min 17 147 1minor Snyk Snyk CLI Scans Degraded Sep 28 14:26 2 days 5 6 critical Qualys US Platform 1: UI logins failing( IM-12884) Sep 28 14:06 3 h 57 min 6 21 1minor UpCloud [FI-HEL2]: File Storage Issues Sep 28 14:01 2 h 39 min 4 28 no impact stated Thinkific Asset Library Outage Sep 28 13:58 5 h 58 min 4 6 major ElevenLabs Agents - EU Residency Sep 28 13:57 42 min 102 1,485 no impact stated Postmark Delayed Message Delivery Sep 28 13:49 3 h 58 min 108 1,142 5minor Supabase Log Ingestion Degradation Sep 28 13:47 48 min 67 447 1minor Vercel Build failures and 500 errors for functions using Edge runtime Sep 28 13:44 27 min 169 799 3minor Gladia [Europe] Add-ons is in a degraded state Sep 28 13:42 2 min 8 400 major Kaseya Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors Sep 28 13:28 4 h 49 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from Twilio to CTBC Brazil Sep 28 13:25 40 h 19 min 813 1,871 10major Squarespace Squarespace loading and editing Issues Sep 28 13:17 48 min 4 major Canonical "wiki.ubuntu.com" is Down Sep 28 12:54 17 min 1 1,384 minor Rocketlane Performance Latency Degradation Sep 28 12:31 1 h 6 min 8 39 minor Zapier Azure DevOps connections failing: expired OAuth client secret (AADSTS7000222) Sep 28 12:13 1 h 4 min 129 727 3no impact stated Grafana Elevated Log Ingestion Errors for Grafana Cloud Logs in Azure Netherlands (EU) Sep 28 12:02 1 min 56 759 1no impact stated Teamtailor Degraded performance Sep 28 11:52 — 2 3 no impact stated Imperva [INC-1147] Service degradation of LCY (London) PoP Sep 28 11:42 1 min 5 53 minor FingerprintPro Ingress endpoint degradations Sep 28 10:56 1 min 2 3 no impact stated Notion· Notion AI Connector search results to be unavailable. Sep 28 10:47 — 37 161 minor Twilio· SendGrid· Segment Voice Call Failures from a Subset of Twilio Mobile Numbers to Vodafone United Kingdom Sep 28 10:45 16 h 53 min 813 1,871 9no impact stated Webflow [RESOLVED] Increased publishing times for some customers Sep 28 10:30 4 h 33 min 15 27 minor Signicat Incident on 3rd party service - eHerkenning/KPN and Reconi Sep 28 10:17 1 h 7 min 1 major Box [Medium] Issues with Box Notes Sep 28 10:04 27 min 43 404 1major Cloudinary Increased Error Rates – EU Region Sep 28 09:58 4 h 35 min 38 755 major Imperva [INC-1146] Service degradation of MAD (Madrid) PoP Sep 28 09:53 16 h 12 min 5 53 minor Scaleway ongoing [COKPIT] [fr-par] (custom-metrics) Some unavailability errors were reported Sep 28 09:46 ongoing 21 351 critical LINK Mobility Group ASA [CGI] Unsheduled disturbance Sep 28 09:42 2 h 31 min 5 13 1major Flexera Flexera One- IT Visibility- APAC - Reporting dashboards unavailable Sep 28 09:10 16 min 1 minor Kaseya Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise Sep 28 09:06 3 h 48 min 2 3 no impact stated Worldpay ongoing INC0667838 - US IVR Telephony service. Sep 28 08:59 ongoing 10 54 minor Qualys EU Platform 2: Users accessing VMDR module getting redirected to login page [IM-12883] Sep 28 08:57 10 h 18 min 6 21

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