Pylon

usepylon.com

Pylon declares 23 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. The list last changed on Sep 23, 2026: 1 added, 1 removed. 125 tracked vendors name Pylon as a subprocessor, including OpenAI, Mixpanel and ClickHouse.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

23 third parties, 1 affiliate.

NamePurposeLocationListed since
Amazon Web Services InfrastructureUSA, Germany
Anthropic AIAI InferenceUSA
Auth0 AuthenticationUSA, Europe
Azure AIAI InferenceUSA
Braintrust AI MonitoringUSA, Europe
dbt Labs Data ETLUSA, Europe
Google Cloud Platform AI InferenceUSA, Europe
Hex Data AnalyticsUSA, Europe
Mailgun EmailUSA, Europe
Matia Data ETLUSA, Europe
Modal Labs AI Sandbox InfrastructureUSA, Europe
OpenAI AIAI InferenceUSA, Europe
Planetscale Database OperationsUSA, Germany
PostHog Customer AnalyticsUSA
Postmark EmailUSA
Pusher API hostingUSA, Europe
Snowflake Data WarehouseUSA, Europe
Telnyx Phone & SMSUSA, Europe
Together AI AIAI InferenceUSA, Europe
Turbopuffer AI Vector DatabaseUSA, Europe
Typesafe AI AI InferenceUSA
Voyage AI AIAI InferenceUSA, Europe
WorkOS AuthenticationUSA
Pylon affiliates (1)
NamePurposeLocationListed since
Pylon Labs Ltd (Pylon affiliate) Customer SupportUnited Kingdom (support personnel in the EEA)

Web TechnologiesCSV · Atom

Pylon's homepage made 156 requests to 14 domains, 6 services controlled by another company, and 2 domains not identified.

Analytics (1): WingifyTag managers (1): Google CloudOther (3): JavaScript libraries: Webflow; Page builders: Finsweet (Consent Pro); Widgets: NavatticUnclassified (1): no technology detected from them: Patchwork

6 third parties by category: Analytics 1Tag managers 1Other 3Unclassified 1

Third parties 6 · 152 requests
Webflow Webflow 1.6.0 jQuery 3.5.1 77% of the page's requests 120
Wingify VWO 12% of the page's requests 19
Patchwork patchwork.ai 4% of the page's requests 6
Google Cloudsubprocessor Google Font API Google Hosted Libraries Google Tag Manager 3% of the page's requests 5
Finsweet (Consent Pro) Finsweet <1% of the page's requests 1
Navattic Navattic <1% of the page's requests 1
Unknown 2 · 2 requests

sequel.iosequelvideo.com

First party 1 · 2 requests
Pylon Cloudflare HTTP/3 LottieFiles Open Graph Webpack 1% of the page's requests 2

3 tracked companies loaded by the homepage are not in Pylon's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (125)CSV · Atom

1–100 of 125
  • Abacum abacum.ai Customer Support
  • Ada Support ada.cx Technical support
  • Airtable airtable.com Customer support services
  • AiSDR aisdr.com Customer management system
  • Aleph getaleph.com Customer support
  • Alloy alloy.app Customer Support
  • Ambition ambition.com Customer Success
  • Ampersand ampersand.ai Customer support and ticket management; Customer support platform used to receive, track, and respond to support requests from customers.
  • Anaconda anaconda.com Customer support and account management services
  • Anyscale anyscale.com Support Services Tooling
  • Arkose Labs arkoselabs.com Customer Support, Management and Analytics Tools
  • Arphie arphie.ai
  • AssemblyAI assemblyai.com Communications and ticketing tool used in customer support efforts; Customer Support
  • b.well Connected Health icanbwell.com Client Support
  • Baseten baseten.co Customer Support
  • Blacksmith blacksmith.sh Customer service and technical support
  • Builder.io builder.io
  • Campfire campfire.ai Customer support platform. Processes support conversations and contact information.
  • Cartesia cartesia.ai Pylon, a customer support platform, is used to manage and respond to user inquiries. It helps streamline support workflows and improve the customer experience.
  • CARTO carto.com customer support portal & ticketing services
  • Cerebrium cerebrium.ai Customer support; Support conversations and customer contact details
  • Chamelio chamelio.ai Customer Support; Customer Support Platform
  • ClickHouse clickhouse.com Customer support chat platform
  • CodeAnt AI codeant.ai Customer Service
  • CodeRabbit coderabbit.ai Customer Service
  • Confident AI confident-ai.com Customer support and communications
  • Conversion conversion.ai Customer support
  • Conveyor conveyor.com Support Subprocessor: Will process the contents of your support requests
  • Count count.co Customer operations platform provider.; Data Processed: Communication data. Count leverages Pylon to provide unified customer support across all communication channels. Application data containing personal data is optionally processed if sent by the user (e.g. screenshots of application containing Personal data). Count encourages users not to send sensitive information in this way. Trust platform:
  • Cube Dev cube.dev Customer support ticketing and chat. Processes user names, email addresses, tenant names and support conversations. Effective November 26, 2026.; Product Features: Customer Support
  • Darktrace darktrace.com Processing and analysing user engagement and operational data
  • Darktrace Federal darktracefederal.com Processing and analysing user engagement and operational data
  • Datafold datafold.com Customer support; Support tickets
  • Daytona daytona.io Customer Support
  • DoiT doit.com AI-powered customer support platform
  • Drieam drieam.com Helpdesk & Knowledge Base
  • Elementary Data elementary-data.com Customer support ticketing
  • ElevenLabs elevenlabs.io Customer support; Pylon (usepylon) is used to sync data between Slack and Zendesk and offer integrations to improve customer service
  • Endor Labs endorlabs.com Customer Support Platform
  • Entri entri.com Customer support; Pylon offers customer support software.
  • Escape escape.tech Customer support ticketing
  • Estuary estuary.dev Customer Support
  • Expo expo.dev Customer interactions and customer support
  • fal fal.ai - Contact: legal@usepylon.com - Address: 188 King Street - #502 , San Francisco, CA 94107 - Description: Tool used to process inbound support requests.; Email Support
  • Figma figma.com Customer service and technical support
  • Fireworks fireworks.ai Customer support platform; [Pylon Trust Center](
  • Frigade frigade.com Customer support
  • Gem gem.com Cloud-based customer support services
  • Graphite graphite.dev
  • Gravity trygravity.ai Customer support
  • groundcover groundcover.com Customer support ticketing system
  • HackerRank hackerrank.com Customer support ticketing intake for requests from users and candidates
  • Heron herondata.io
  • Hex hex.tech Customer support
  • Hivel hivel.ai
  • Honeycomb honeycomb.io Support Ticketing system. NOTE this vendor is only considered a subprocessor IF you provide telemetry data containing PII when submitting a customer support request ticket.
  • Hoxhunt hoxhunt.com Customer support service provider
  • HUMAN Security humansecurity.com Customer Support and Communications
  • Hyperbolic hyperbolic.ai
  • Hyperdoc (a.k.a. Recall.ai) recall.ai Support Ticketing System
  • incident.io incident.io Customer Support
  • Infisical infisical.com Infisical uses Pylon for customer support services.
  • Influ2 influ2.com Customer Support Automation Tool; Provision of a cloud-based customer support and communication platform used to receive, centralize, manage and respond to customer communications across supported channels, manage support requests and related customer accounts, and support workflow automation.
  • Infracost infracost.io Customer support; Customer support platform
  • Knock Labs knock.app Customer support
  • Lago getlago.com Customer support ticketing and communication. Processes customer contact information and support request content.
  • LandingAI landing.ai Customer Support & Ticketing; Customer support and ticketing platform used for managing customer inquiries and support workflows. - Pylon's Subprocessors: [List]( - Products: All (US)
  • LangChain langchain.com Customer Support Ticketing and Communication; To provide customer support ticketing and communication services
  • Langfuse langfuse.com Customer support chat platform
  • Levenza levenza.com Customer support platform
  • Linear linear.app Customer support
  • LiveKit livekit.com Customer communications
  • Macroscope macroscope.com Customer Support; We use Pylon as our unified customer support platform, to facilitate support via Email, Slack and other mediums.
  • Merge API merge.dev Pylon is a hosted service that enables its customers to track support issues across various other platforms, such as email, messaging, and in-app forms.
  • Metabase metabase.com Customer support.
  • Mixpanel mixpanel.com Pylon provides Mixpanel with a customer account administration and support platform. Pylon receives limited access to customer names, emails, and basic customer support information about servicing customer accounts.
  • Modern Treasury moderntreasury.com
  • ModernLoop modernloop.com If applicable, Customer Support Services.
  • Neuralwatt Cloud neuralwatt.com Customer support ticketing and communications
  • Nooks nooks.ai Customer support and troubleshooting
  • Oleria oleria.com Customer support
  • Ona ona.com Platform to handle customer support inquiries and questions
  • Oneleet oneleet.com Customer Communications
  • OpenAI openai.com Customer support***
  • OpenRouter openrouter.ai Customer Support
  • Orb withorb.com Customer Support
  • Ory ory.com Customer support and ticketing (from 01.10.2026); Customer support and ticketing platform.
  • Panther panther.com
  • Parabola parabola.io Customer communications (Customer optional)
  • Paragon useparagon.com Support Ticketing (Customer Data)
  • Peerbound peerbound.com Customer Support and Ticketing; Support
  • Pin pin.com Customer support system
  • Pinecone pinecone.io Customer service and technical support
  • Plane plane.so Customer Support
  • Prophet Security prophetsecurity.ai Current – authorized as of September 10, 2026. Used to create, process and manage support tickets.; Support Ticket Management
  • Push Security pushsecurity.com
  • pydantic pydantic.dev Customer support
  • Redpanda redpanda.com Customer Technical Support
  • Reducto reducto.ai Customer support communications; Customer support subprocessor; may process customer metadata and customer-provided support context. No customer document content by design unless intentionally supplied for support.
  • Replicate replicate.com Customer support platform
  • Show next 25

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: 1 incident (1 major)Aug 18: 1 incident (1 minor)Aug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: 1 incident (1 minor)Sep 9: 1 incident (1 critical)Sep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: 1 incident (1 major)Sep 29: no incident reportedSep 30: no incident reportedOct 1: 1 incident (1 major)Oct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 1 incident (1 minor)Oct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: 1 incident (1 major)Oct 13: no incident reportedOct 14: 1 incident (1 no impact stated)Oct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: 1 incident (1 minor)Nov 5: 1 incident (1 minor)Nov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: 1 incident (1 major)Nov 12: no incident reported

90 days agotoday

  • 12 incidents in 90 days
  • 6 major or critical
  • 49 min typical time to resolve
  • 4 h 38 min longest major
BeganIncidentImpactLasted
Slack Integration Connection Issuesmajor3 h 13 min
Delay in Analytics Dataminor3 h 16 min
Inbound Email Delaysminor1 h 17 min
Platform loading issuesno impact stated—
[EU-hosted instances] Platform Loading Issues/Unable to Loginmajor22 min
Platform loading issues and events processing delayminor49 min
Errors when sending SMS and receiving phone callsmajor23 min
Inbound Email Delays for US Hosted Workspacesmajor1 h 49 min

Incidents per month

0 3 6 Mar 2026: 1 incident (1 minor) · partial: our history begins Mar 27 · typical time to resolve 3 days Apr 2026: 3 incidents (3 minor) · typical time to resolve 9 h 7 min May 2026: 6 incidents (5 minor, 1 no impact stated) · typical time to resolve 10 h 56 min Jun 2026: 6 incidents (5 minor, 1 no impact stated) · typical time to resolve 1 h 2 min Jul 2026: 5 incidents (1 critical, 2 major, 2 minor) · typical time to resolve 2 h 28 min Aug 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 4 h 38 min Sep 2026: 3 incidents (1 critical, 1 major, 1 minor) · typical time to resolve 22 min Oct 2026: 4 incidents (2 major, 1 minor, 1 no impact stated) · typical time to resolve 23 min Nov 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 3 h 13 min Mar 2026Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Pylon's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Pylon's subprocessorsCSV · Atom

113 reported incidents in the last 30 days, by 13 of the vendors Pylon lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Pylon was involved.

DateCompanyIncidentImpactLasted
OpenAIGPT-image-2.5 and 2.6 Sunburst & Flare High error rate minorongoing
SnowflakeINC20000347 minor32 min
OpenAIUnable to start new Workspace Agent runs critical9 h 42 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
turbopufferDashboard Outage critical—
dbt LabsCloud IDE sessions failed to load no impact stated8 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
ModalSome Sandboxes experiencing creation failures minor23 min
dbt LabsDegraded run performance due to dbt State service disruption no impact stated—
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
WorkOSIntermittent 503 errors in certain regions minor4 h 19 min
SnowflakeINC20000337 minor2 h 5 min
SnowflakeINC20000336 minor3 h 20 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
TelnyxData Connectivity Issues - IMSI1 no impact stated1 h 31 min
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
TelnyxData Connectivity Issues - IMSI1 major6 h 57 min
PostmarkDelays in activity data no impact stated5 h 53 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
dbt LabsJobs list and Environment pages failing to load minor3 h 24 min
PostmarkDelays processing Inbound messages no impact stated3 h 32 min

And 88 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

  1. Removed subprocessor: Cerebras evidence list before and after
  2. Added subprocessor: Typesafe AI evidence list before and after
Rating badge for Pylon's site

Pylon transparency rating

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