Third Party Index

Upstream incidents

no impact stated· Gainsight Software· · 8 h 35 min

Salesforce Service Disruption - Cascading impact on Gainsight CS functionality

Listed as a subprocessor by 55 tracked vendors · 277 within 2 hops · In window: 1 of its subprocessors · In window: 3 vendors listing it (7 within 2 hops)

Its subprocessors Reporting vendor List it List one of those New Relic · listed by 91 tracked vendors · incident: Salesforce Service Disruption, Sep 16 10:08 UTC New Relic Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Anthropic · listed by 575 tracked vendors Anthropic Slack · listed by 514 tracked vendors Slack Salesforce · listed by 500 tracked vendors Salesforce Twilio · listed by 480 tracked vendors Twilio Sentry · listed by 459 tracked vendors Sentry Datadog · listed by 414 tracked vendors Datadog Zendesk · listed by 385 tracked vendors Zendesk Snowflake · listed by 319 tracked vendors Snowflake Okta · listed by 278 tracked vendors Okta Gainsight Software · listed by 55 tracked vendors Gainsight Software Salesloft · listed by 32 tracked vendors · incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze, Sep 16 11:59 UTC Salesloft Jamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC Jamf PowerSchool · listed by 0 tracked vendors · incident: Customer Central and PowerSchool Assistant - Intermittent Availability, Sep 16 12:24 UTC PowerSchool SmartBear Software · listed by 39 tracked vendors SmartBear Software Typeform · listed by 38 tracked vendors Typeform PagerDuty · listed by 36 tracked vendors PagerDuty Sumo Logic · listed by 29 tracked vendors Sumo Logic SolarWinds · listed by 27 tracked vendors SolarWinds Forethought Technologies · listed by 14 tracked vendors Forethought Technolo… Digital Realty · listed by 12 tracked vendors Digital Realty Figma · listed by 12 tracked vendors Figma Genesys · listed by 7 tracked vendors Genesys Greenhouse · listed by 5 tracked vendors Greenhouse Egnyte · listed by 4 tracked vendors Egnyte Bullhorn · listed by 2 tracked vendors · incident: Internal support platform Outage, Sep 16 12:12 UTC Bullhorn InfluxData · listed by 2 tracked vendors · incident: Query performance degradation in Azure Westeurope., Sep 16 10:08 UTC InfluxData Luma AI · listed by 2 tracked vendors · incident: Ray2 increased queue times, Sep 16 12:00 UTC Luma AI Salesforce · listed by 500 tracked vendors Salesforce Twilio · listed by 480 tracked vendors Twilio SendGrid · listed by 345 tracked vendors SendGrid Segment · listed by 179 tracked vendors Segment Deepgram · listed by 76 tracked vendors Deepgram LinkedIn · listed by 58 tracked vendors LinkedIn Redis · listed by 49 tracked vendors Redis Confluent · listed by 40 tracked vendors Confluent Tableau · listed by 40 tracked vendors Tableau Cloudinary · listed by 38 tracked vendors Cloudinary PandaDoc · listed by 35 tracked vendors PandaDoc Honeycomb · listed by 33 tracked vendors Honeycomb Cohere · listed by 31 tracked vendors Cohere Xero · listed by 30 tracked vendors Xero Avalara · listed by 29 tracked vendors Avalara Scaleway · listed by 22 tracked vendors Scaleway Maxio · listed by 20 tracked vendors Maxio + 14 more+ 41 more+ 202 more

Incidents starting 30 min before to 2 h after

New Relic subprocessor of Gainsight Software Salesforce Service Disruption ↗ no impact stated −25 min 5 h 32 min
Jamf lists Gainsight Software Fulfillment services ↗ major +57 min 3 h 24 min
Salesloft lists Gainsight Software Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze ↗ major +1 h 25 min 2 h
PowerSchool lists Gainsight Software Customer Central and PowerSchool Assistant - Intermittent Availability ↗ minor +1 h 50 min 6 h 59 min
InfluxData lists SolarWinds (2 hops) Query performance degradation in Azure Westeurope. ↗ minor −26 min 6 h 48 min
Digicert lists Bugcrowd (2 hops) DigiCert Alert - CertCentral and CIS Service Degraded ↗ no impact stated +51 min 1 h 19 min
Luma AI lists PagerDuty (2 hops) Ray2 increased queue times ↗ minor +1 h 26 min 13 h
Bullhorn lists SolarWinds (2 hops) Internal support platform Outage ↗ no impact stated +1 h 38 min 2 h 36 min

Incidents

minor Telesign 2-Way service interruptions Brazil (BR) Sep 17 12:03 5 days 7 457 minor Sinch Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-65291 (MNOC-65292) Sep 17 11:46 28 h 8 min 28 1,163 major Anaplan Platform Alerts Sep 17 11:18 16 min 3 17 minor NinjaOne EU – Apple APNs Certificate Creation and Renewal Issues Sep 17 10:55 1 h 29 min 1 3 no impact stated Nebius Resuming IAM accounts is unavailable Sep 17 10:46 58 min 12 669 1minor Twilio· SendGrid· Segment MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia Sep 17 10:19 4 h 9 min 815 1,881 1major Matillion Some Maia runners failing to start (EU and US regions) Sep 17 10:09 10 min 2 14 major monday.com Issues with automations and integrations Sep 17 10:07 32 min 18 53 minor Imperva [INC-1134] Degradation of performance in Imperva Management Console Sep 17 09:45 33 min 5 53 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to H3G United Kingdom Sep 17 09:43 6 h 37 min 815 1,881 4no impact stated FastSpring Custom Orders Unavailable Sep 17 09:35 2 h 26 min 8 17 minor Bullhorn Bullhorn Back Office - Unable to Send Onboarding Sep 17 09:33 15 min 2 3 no impact stated Brevo Security Incident - ClickFix Sep 17 09:32 — 21 28 minor Webflow [RESOLVED] Reports of issues authorizing MCP for sites within Client Workspaces Sep 17 09:30 41 min 16 28 minor Brevo Multiple Services are Impacted Sep 17 09:20 1 h 40 min 21 28 minor Twilio· SendGrid· Segment User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines Sep 17 09:14 7 h 14 min 815 1,881 4minor monday.com Partial UI functionality degradation Sep 17 09:11 1 h 54 min 18 53 minor Tavily Tavily website degraded performance Sep 17 08:40 38 min 6 89 minor Exact Exact Online - OOPS error when opening the overview Revenue Forecast in Subscriptions (NL/BE) Sep 17 08:31 22 h 27 min 1 2 major Automattic "Crowdsignal" is Down Sep 17 08:21 13 min 17 148 major Automattic "Crowdsignal" is Down Sep 17 08:09 2 min 17 148 minor Scaleway [CKPT] (fr-par) Some customers may have traces ingestion and query unavailability Sep 17 07:59 — 22 353 minor Kaseya VSA9 - Service Disruption - remotecarece3 Sep 17 07:33 2 h 1 min 2 3 no impact stated Hostinger· Hosting24 hPanel Accessibility Issues Sep 17 07:01 33 min 1 major Canonical "Landscape" is Down Sep 17 06:41 13 min 1 1,391 minor Fireworks Service Degradation for GLM 5.2 US Sep 17 06:41 12 min 54 1,375 no impact stated Composio Elevated errors on platform APIs Sep 17 06:40 16 min 9 22 minor Conga Investigating Issue Impacting Conga Platform - EU region Sep 17 06:04 6 h 37 min 9 516 major Pinecone [Serverless][AWS][us-west-2] 5xx errors on the readpath Sep 17 05:37 11 h 7 min 32 320 no impact stated Vercel Failures delivering Logs to Drains Sep 17 05:11 2 h 171 801 2minor ChargeBee API Service Degradation Sep 17 03:51 1 min 58 370 major Canonical "Landscape" is Down Sep 17 03:32 24 min 1 1,391 minor Genesys Elevated Error Rates - Americas (US-East) Sep 17 01:33 3 h 41 min 7 30 minor FingerprintPro Webhooks Degradation Sep 17 01:30 1 h 19 min 2 3 no impact stated Broadcom EMEA and NAM Email Quarantine Portal Login Issue Sep 17 01:21 30 h 29 min 2 major Retell AI Call service disruption Sep 17 01:15 19 min 7 67 minor Criteo Data Processing Delays - Reporting Tools Affected Sep 17 01:13 4 h 25 min 4 critical Bandwidth Bandwidth Local Market Impairment - 234 - Pittsburgh, PA Sep 17 01:11 13 h 20 min 12 66 1no impact stated Genesys Elevated Error Rates - APAC (Sydney) Sep 17 00:50 1 min 7 30 minor Dash0 Spans ingestion delay in AWS eu-west-1 region Sep 17 00:21 2 h 21 min 3 14 minor Notion· Notion Duplicate characters when editing with a Korean keyboard on iOS Sep 16 23:58 22 h 5 min 37 161 minor Bullhorn Bullhorn Back Office - Performance Issues Sep 16 23:57 2 h 50 min 2 3 no impact stated Stripe Elevated declines on Visa Sep 16 23:33 1 h 44 min 713 1,636 1minor Twilio· SendGrid· Segment MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States Sep 16 23:29 20 h 28 min 815 1,881 6minor Worldpay INC0652637 - Credit/Debit Network - Visa Sep 16 23:21 2 h 45 min 10 55 no impact stated Formassembly Salesforce Connector Authorization Issues Following Recent Salesforce Outage Sep 16 22:43 15 h 46 min 1 minor Workato Deployments and RLCM Performance Degradation Sep 16 21:50 9 h 9 min 66 713 major Discord Issue establishing voice call Sep 16 21:32 1 h 2 min 14 111 no impact stated Prismatic Elevated error rates in US-WEST-2 only Sep 16 21:18 1 min 6 20 minor Qualys US Platform 3: Delay in data processing to the UI and via API (IM-12872) Sep 16 20:24 44 h 44 min 6 21

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