Upstream incidents
minor· Gainsight Software· · 2 h 57 min
Performance degradation observed in CS US2
Listed as a subprocessor by 56 tracked vendors · 279 within 2 hops · In window: 1 of its subprocessors · In window: 1 vendor listing it (5 within 2 hops)
Incidents starting 30 min before to 2 h after
no impact stated 
Notion· 
Notion Unexpected workspace verification banner displayed to some users Sep 10 01:36 43 min 37 164 major 
Elasticsearch Kibana access restored for UI-assigned Organization Owners on Hosted deployments Sep 10 01:30 21 h 131 1,257 3no impact stated 
Twilio· 
SendGrid· 
Segment Automated Alert: No Customer Impact Sep 10 01:27 18 min 828 1,916 2minor 
Reducto Partial degradation of Deep Split Sep 10 00:06 — 10 146 major 
MiniMax Elevated errors on Large Language Models (LLM) Sep 10 00:03 5 min 6 38 no impact stated 
Omni Support outage Sep 9 23:14 14 min 30 342 critical 
Pylon Latency Issues within the Pylon Platform Sep 9 23:01 22 min 93 1,119 1minor 
Relevance AI Customers are unable to save triggers when creating workforces Sep 9 22:57 54 min 2 3 major 
LiveRamp Intermittent issues impacting Connect UI Sep 9 22:43 7 min 12 99 minor 
Decagon Delays in Conversation Search, Filtering, and Reporting Sep 9 21:58 2 h 37 min 3 53 critical 
Snowflake INC20000211 Sep 9 21:53 1 h 58 min 324 1,939 2major 
Dropbox Some customers are unable to access certain website routes and features. Sep 9 21:36 59 min 35 599 major 
Braintrust Slow or failed data loading in US region Sep 9 21:30 39 min 31 501 1major 
Kevel Degraded Ad Serving for US-East-1 Sep 9 21:30 — 1 minor 
Render Elevated Build and Deploy Times in the Oregon Region Sep 9 21:26 11 min 25 122 major 
Bloomerang ACH donation errors for Stripe Express (Legacy Bloomerang Payments) for Kindful Fundraising Tools Sep 9 21:16 4 h 5 min 1 major 
WorkOS Form POST failures for some Authkit customers Sep 9 21:00 2 h 1 min 115 1,270 2major Elasticsearch Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch output Sep 9 20:44 7 days 131 1,257 major 
1Password· 
Kolide Device Trust Service Disruption Sep 9 20:43 27 min 11 18 no impact stated 
Hostinger· 
Hosting24 Emergency Server ID-1980 Maintenance Sep 9 20:32 1 h 3 min 1 no impact stated 
Amplitude S3 export delivery permissions - Resolved Sep 9 20:32 — 142 724 2minor 
Gong Data Capture & Processing - Call processing delays Sep 9 20:27 19 h 38 min 97 509 major 
Vanta Sync operations failing for GCP Firestore Sep 9 19:56 25 h 39 min 106 272 major 
Canonical "Landscape" is Down Sep 9 19:41 12 min 1 1,418 no impact stated 
Cube Dev ongoing Service gcp-us-central1 seems to be down Sep 9 19:27 ongoing 3 61 minor 
Kustomer [Kustomer Voice] Unable to Dial Outbound Calls - All PRODS Sep 9 19:25 26 min 2 38 major 
HeyGen Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions Sep 9 19:25 3 h 38 min 7 9 critical 
Buttondown Issues with the web app, and the backlog Sep 9 19:18 2 h 58 min 1 major 
MacStadium Hardware Outage in Atlanta Sep 9 19:13 3 h 2 min 7 282 major 
Buildkite Buildkite service disruption Sep 9 19:07 6 h 46 min 3 5 minor 
Qualys US Platform 1, US Platform 4, EU Platform 1, CA Platform 1: Container security Module is failing with HTTP 500 [IM-12857] Sep 9 19:03 18 h 53 min 6 21 minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Long Codes to AT&T United States Sep 9 18:58 3 h 52 min 828 1,916 11minor 
ShareFile ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts Sep 9 18:38 1 h 16 min 4 14 major 
Demandbase Slowness in Ad Campaigns Sep 9 18:35 13 min 16 531 major 
ZeroBounce Service Disruption: Members Platform Sep 9 18:30 — 15 76 no impact stated 
monday.com Investigating issues with Vibe app Sep 9 18:21 18 min 18 53 minor 
Sprout Social Trellis Issue Sep 9 18:11 22 min 6 13 no impact stated Gong We are currently experiencing performance degradation on Gong Anywhere Extension Sep 9 17:57 43 min 97 509 2major 
Zapier Zap History not displaying Zap runs Sep 9 17:51 1 h 49 min 131 742 2minor Twilio· SendGrid· Segment Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States Sep 9 17:51 2 h 33 min 828 1,916 15no impact stated Twilio· SendGrid· Segment Messaging Services Message Send Failures Sep 9 17:47 — 828 1,916 15minor 
FingerprintPro Ingress endpoint degredation Sep 9 17:46 1 min 2 3 minor 
Baseten Partial outage on Nemotron Ultra Model API. **Dedicated Inference is not affected** Sep 9 17:42 6 min 53 1,217 1minor Twilio· SendGrid· Segment Provisioning Status Not Being Available for Branded Calling Sep 9 17:34 3 h 7 min 828 1,916 14minor 
Imperva [ INC - 1129 ]Service Degradation Impacting Login to the Imperva Management Portal Sep 9 17:31 4 h 58 min 5 53 minor DevRev Delayed search indexing for recently updated records Sep 9 17:25 17 h 49 min 5 100 no impact stated 
Veracode Analytics Degraded Sep 9 17:20 1 h 11 min 3 minor 
Unblocked Ask Unblocked via Slack experiencing elevated error rate Sep 9 17:18 1 h 17 min 1 34 no impact stated 
Chameleon Intelligent Tech Builder and Experience loading issues Sep 9 17:00 — 14 163 minor 
Keeper Security SMS 2FA issues with AWS aggregator Sep 9 16:32 3 h 11 min 3