Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 19 h 56 min

SMS Delivery Delays from Twilio Phone Numbers to Multibyte Hong Kong

Listed as a subprocessor by 827 tracked vendors · 1,915 within 2 hops · In window: 1 of its subprocessors · In window: 6 vendors listing it (16 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Anthropic · listed by 583 tracked vendors · incident: Issues with Google Play subscriptions, Sep 16 16:18 UTC Anthropic Amazon Web Services · listed by 1,552 tracked vendors Amazon Web Services Google Cloud · listed by 1,416 tracked vendors Google Cloud OpenAI · listed by 804 tracked vendors OpenAI Microsoft · listed by 750 tracked vendors Microsoft Slack · listed by 523 tracked vendors Slack Datadog · listed by 422 tracked vendors Datadog Snowflake · listed by 324 tracked vendors Snowflake Fivetran · listed by 148 tracked vendors Fivetran ClickHouse · listed by 133 tracked vendors ClickHouse Elasticsearch · listed by 131 tracked vendors Elasticsearch Postmark · listed by 110 tracked vendors Postmark ElevenLabs · listed by 106 tracked vendors ElevenLabs Meta · listed by 83 tracked vendors Meta Twilio · listed by 484 tracked vendors Twilio SendGrid · listed by 350 tracked vendors SendGrid Segment · listed by 182 tracked vendors Segment Anthropic · listed by 583 tracked vendors · incident: Issues with Google Play subscriptions, Sep 16 16:18 UTC Anthropic ZoomInfo · listed by 45 tracked vendors · incident: Chorus - Call Recording Issues, Sep 16 16:47 UTC ZoomInfo Airwallex US · listed by 3 tracked vendors · incident: Google Pay outage, Sep 16 16:14 UTC Airwallex US Barracuda Networks · listed by 1 tracked vendor · incident: XDR log processing for o365 and email protection is affected by an outage., Sep 16 17:42 UTC Barracuda Networks Delinea · listed by 1 tracked vendor · incident: Platform: Availability Failures and Degraded Performance, Sep 16 16:37 UTC Delinea Juniper Square · listed by 0 tracked vendors · incident: Document matching and sharing, and PDF splitting, Sep 16 16:15 UTC Juniper Square Stripe · listed by 725 tracked vendors Stripe Salesforce · listed by 506 tracked vendors Salesforce HubSpot · listed by 470 tracked vendors HubSpot Sentry · listed by 466 tracked vendors Sentry Datadog · listed by 422 tracked vendors Datadog Zendesk · listed by 391 tracked vendors Zendesk Intercom · listed by 374 tracked vendors Intercom Atlassian · listed by 305 tracked vendors Atlassian Resend · listed by 78 tracked vendors · incident: Increased latency in WebHooks, Sep 16 15:58 UTC Resend Supabase · listed by 68 tracked vendors · incident: Query slowness for projects running Postgres version 14 in us-east-1 and ap-northeast-2, Sep 16 17:53 UTC Supabase Nebius · listed by 12 tracked vendors · incident: [eu-west1] Metrics for resources in this region are partially unavailable, Sep 16 16:52 UTC Nebius FastSpring · listed by 9 tracked vendors · incident: Google Pay Disruption, Sep 16 16:20 UTC FastSpring LeanData · listed by 9 tracked vendors · incident: Bookit Partial Server Outage, Sep 16 17:30 UTC LeanData Whatfix · listed by 3 tracked vendors · incident: Investigating – Intermittent P2P Failures, Sep 16 16:30 UTC Whatfix AppOmni · listed by 0 tracked vendors · incident: Destination Delivery Delays, Sep 16 15:59 UTC AppOmni Mergify · listed by 0 tracked vendors · incident: Delayed pull request processing, Sep 16 16:31 UTC Mergify OutSystems · listed by 0 tracked vendors · incident: Authentication Issues Affecting ODC in the Israel (Tel Aviv) Region, Sep 16 15:50 UTC OutSystems OpenAI · listed by 804 tracked vendors OpenAI Microsoft · listed by 750 tracked vendors Microsoft Cloudflare · listed by 606 tracked vendors Cloudflare Slack · listed by 523 tracked vendors Slack Mailgun · listed by 244 tracked vendors Mailgun Mixpanel · listed by 168 tracked vendors Mixpanel Fivetran · listed by 148 tracked vendors Fivetran Pendo · listed by 148 tracked vendors Pendo Amplitude · listed by 142 tracked vendors Amplitude ClickHouse · listed by 133 tracked vendors ClickHouse Elasticsearch · listed by 131 tracked vendors Elasticsearch + 13 more+ 813 more+ 1,068 more

Incidents starting 30 min before to 2 h after

Anthropic subprocessor of Twilio, SendGrid, Segment Issues with Google Play subscriptions ↗ no impact stated +15 min 32 min
Airwallex US lists Twilio Google Pay outage ↗ minor +12 min 29 min
Juniper Square lists Twilio Document matching and sharing, and PDF splitting ↗ no impact stated +12 min 3 h 22 min
Delinea lists Twilio Platform: Availability Failures and Degraded Performance ↗ major +35 min 1 h 55 min
ZoomInfo lists Twilio, Segment Chorus - Call Recording Issues ↗ minor +44 min 1 h 48 min
Barracuda Networks lists Twilio XDR log processing for o365 and email protection is affected by an outage. ↗ major +1 h 40 min 3 h 15 min
OutSystems lists Zendesk, Atlassian (2 hops) Authentication Issues Affecting ODC in the Israel (Tel Aviv) Region ↗ critical −12 min 3 h 31 min
Resend lists Stripe, Anthropic (2 hops) Increased latency in WebHooks ↗ minor −4 min 5 min
AppOmni lists Sentry, Zendesk (2 hops) Destination Delivery Delays ↗ minor −3 min 5 h 27 min
FastSpring lists Sentry, GoCardless (2 hops) Google Pay Disruption ↗ major +18 min 41 min
Whatfix lists Anthropic, Salesforce (2 hops) Investigating – Intermittent P2P Failures ↗ minor +27 min 2 h 30 min
Mergify lists Stripe, Sentry (2 hops) Delayed pull request processing ↗ minor +28 min 1 h 10 min
Nebius lists HubSpot, Sentry (2 hops) [eu-west1] Metrics for resources in this region are partially unavailable ↗ major +50 min 1 h 28 min
Signicat lists MongoDB, Mailchimp (2 hops) Incident on 3rd party service - ID-Porten and Data Verification source freg ↗ minor +53 min —
LeanData lists Salesforce, New Relic (2 hops) Bookit Partial Server Outage ↗ major +1 h 28 min 26 h 33 min
Contentstack lists MongoDB (2 hops) Contentstack – Azure EU – Publishing and Webhook Delays ↗ minor +1 h 38 min 1 h 25 min
Supabase lists HubSpot, Sentry (2 hops) Query slowness for projects running Postgres version 14 in us-east-1 and ap-northeast-2 ↗ minor +1 h 51 min 2 h 42 min

Incidents

no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 92 401 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 520 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 57 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 725 1,665 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 725 1,665 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 17 150 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 35 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 20 233 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 90 412 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 4 5 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 31 158 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 827 1,915 30minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 521 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 14 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 100 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 68 720 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 29 minor Supabase Edge Function Latency Sep 16 09:24 3 h 2 min 68 454 1minor Gong Gong CRM is currently affected by a service disruption at Salesforce Sep 16 09:24 12 h 40 min 97 508 2minor Ping Identity Customer Support Portal degraded performance Sep 16 09:20 4 h 41 min 6 53 1critical Braze Braze Support Services Outage Sep 16 09:17 6 h 51 min 19 42 1critical BigCommerce Contact Center System Outage Sep 16 09:15 6 h 27 min 1 minor UiPath Multiple Region- Uipath Customer Portal - Degraded Performance Sep 16 09:14 8 h 31 min 2 12 1major MongoDB Support Portal Outage Sep 16 09:06 6 h 24 min 232 1,457 8major Kaseya [KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services Sep 16 09:06 6 h 14 min 2 3 minor Flexera Flexera Community- Service unavailable Sep 16 09:04 25 h 57 min 1 no impact stated Telesign Possible Delays in Service Response Sep 16 08:58 23 h 36 min 8 464 1minor Gearset Salesforce service disruption affecting multiple instances Sep 16 08:55 9 h 57 min 2 3 minor Instructure Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels. Sep 16 08:52 6 h 37 min 2 4 major Xero Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central Sep 16 08:49 6 h 23 min 32 107 major Lyyti Support services disruption Sep 16 08:44 4 h 18 min 1 1major Lovable Previews and builds failing to start Sep 16 08:42 25 min 1 major Bullhorn Salesforce Outage - Performance and Connection Issues Sep 16 08:42 11 h 30 min 2 3 minor Signicat Degraded performance - Signicat Dashboard Sep 16 08:36 2 h 3 min 1 minor Optimizely Delay of E-Mails Submitted via SMTP API Sep 16 08:33 23 min 5 14 minor Exact All products - Support portal unavailable (Global) Sep 16 08:28 21 h 23 min 1 2 minor Cursor Investigating service degradation Sep 16 08:03 39 min 10 29 1minor PagerDuty Issue Identified - Notification message Sep 16 07:59 11 min 36 234 minor Qualys AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869] Sep 16 07:39 16 min 6 21 major GitHub Degradation with Gemini 3.8 Flash Sep 16 07:20 10 h 27 min 209 1,187 2minor Supabase Auth Service Outage Sep 16 07:17 2 h 16 min 68 454 1minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru Sep 16 07:07 6 h 9 min 827 1,915 6no impact stated Tailscale Iru (formerly Kandji) device posture integration failure Sep 16 06:43 2 h 12 min 5 111 minor Scaleway [INSTANCE][FR-PAR-2] Outbound connectivity issues Sep 16 06:22 1 h 35 min 23 359

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