Third Party Index

Upstream incidents

minor· Intercom· · 5 h 27 min

Issues with Fin for Salesforce

Listed as a subprocessor by 364 tracked vendors · 1,480 within 2 hops · In window: 5 vendors listing it (23 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Cloudflare · listed by 599 tracked vendors Cloudflare Anthropic · listed by 575 tracked vendors Anthropic Twilio · listed by 480 tracked vendors Twilio Snowflake · listed by 319 tracked vendors Snowflake Mailgun · listed by 242 tracked vendors Mailgun ElevenLabs · listed by 103 tracked vendors ElevenLabs Bird · listed by 38 tracked vendors Bird PlanetScale · listed by 32 tracked vendors PlanetScale Cartesia · listed by 23 tracked vendors Cartesia Ably · listed by 13 tracked vendors Ably Intercom · listed by 364 tracked vendors Intercom Jamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC Jamf Mindtickle · listed by 3 tracked vendors · incident: Salesforce Sync Workflows Impacted, Sep 16 13:33 UTC Mindtickle Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - CertCentral and CIS Service Degraded, Sep 16 11:24 UTC Digicert Lovable · listed by 1 tracked vendor · incident: Builds failing for some users, Sep 16 11:47 UTC Lovable Stripo · listed by 0 tracked vendors · incident: Degraded performance in the Stripo Web Editor, Sep 16 13:25 UTC Stripo OpenAI · listed by 794 tracked vendors OpenAI Anthropic · listed by 575 tracked vendors Anthropic Sentry · listed by 459 tracked vendors Sentry MongoDB · listed by 230 tracked vendors MongoDB Vanta · listed by 106 tracked vendors Vanta Linear · listed by 90 tracked vendors Linear Workato · listed by 66 tracked vendors Workato Calendly.com · listed by 53 tracked vendors Calendly.com Cloudinary · listed by 38 tracked vendors Cloudinary Elasticsearch · listed by 128 tracked vendors · incident: Elastic Support Portal unavailable, Sep 16 13:17 UTC Elasticsearch Gong · listed by 96 tracked vendors · incident: Gong Platform Outage - Multiple Pages Not Loading, Sep 16 13:25 UTC Gong Resend · listed by 78 tracked vendors · incident: High latency on General-API, Sep 16 12:23 UTC Resend Clerk · listed by 38 tracked vendors · incident: Delays in webhook delivery, Sep 16 12:31 UTC Clerk Salesloft · listed by 32 tracked vendors · incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze, Sep 16 11:59 UTC Salesloft Aiven · listed by 22 tracked vendors · incident: Creation of new service nodes disrupted, Sep 16 12:21 UTC Aiven Netlify · listed by 13 tracked vendors · incident: Elevated Image CDN Errors, Sep 16 12:58 UTC Netlify Rapid7 · listed by 8 tracked vendors · incident: Command Platform Dashboard Degradition, Sep 16 13:51 UTC Rapid7 DevRev · listed by 5 tracked vendors · incident: Platform Performance & Errors, Sep 16 12:45 UTC DevRev Clever · listed by 4 tracked vendors · incident: Clever's Support Team Delayed in Assisting Districts, Sep 16 11:24 UTC Clever Gorgias · listed by 3 tracked vendors · incident: Customer sidebar search not working, Sep 16 12:51 UTC Gorgias Bullhorn · listed by 2 tracked vendors · incident: Internal support platform Outage, Sep 16 12:12 UTC Bullhorn Luma AI · listed by 2 tracked vendors · incident: Ray2 increased queue times, Sep 16 12:00 UTC Luma AI Redpanda · listed by 2 tracked vendors · incident: Scheduled Database Maintenance, Sep 16 12:45 UTC Redpanda Firmable · listed by 1 tracked vendor · incident: User Management & Authentication: Delays in webhook delivery, Sep 16 12:44 UTC Firmable Genetec · listed by 0 tracked vendors · incident: Login issue affecting Genetec Cloud Products / Clearance - Global, Sep 16 12:23 UTC Genetec OpenGov · listed by 0 tracked vendors · incident: Help Center and Technical Support Outage, Sep 16 11:38 UTC OpenGov PowerSchool · listed by 0 tracked vendors · incident: Customer Central and PowerSchool Assistant - Intermittent Availability, Sep 16 12:24 UTC PowerSchool Microsoft · listed by 739 tracked vendors Microsoft Cloudflare · listed by 599 tracked vendors Cloudflare + 350 more+ 1,096 more

Incidents starting 30 min before to 2 h after

Digicert lists Intercom DigiCert Alert - CertCentral and CIS Service Degraded ↗ no impact stated −27 min 1 h 19 min
Jamf lists Intercom Fulfillment services ↗ major −20 min 3 h 24 min
Lovable lists Intercom Builds failing for some users ↗ minor −4 min 22 min
Stripo lists Intercom Degraded performance in the Stripo Web Editor ↗ major +1 h 34 min 1 h 47 min
Mindtickle lists Intercom Salesforce Sync Workflows Impacted ↗ minor +1 h 42 min 3 h 28 min
Clever lists Anthropic, MongoDB (2 hops) Clever's Support Team Delayed in Assisting Districts ↗ minor −27 min 12 h 18 min
OpenGov lists OpenAI, Anthropic (2 hops) Help Center and Technical Support Outage ↗ major −13 min 7 h 31 min
Salesloft lists MongoDB (2 hops) Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze ↗ major +7 min 2 h
Luma AI lists OpenAI, Anthropic (2 hops) Ray2 increased queue times ↗ minor +8 min 13 h
Bullhorn lists OpenAI, Sentry (2 hops) Internal support platform Outage ↗ no impact stated +20 min 2 h 36 min
Aiven lists Sentry, Qualified (2 hops) Creation of new service nodes disrupted ↗ minor +30 min 13 days
Resend lists Anthropic, Attio (2 hops) High latency on General-API ↗ no impact stated +32 min —
Genetec lists MongoDB (2 hops) Login issue affecting Genetec Cloud Products / Clearance - Global ↗ critical +32 min 2 h 55 min
PowerSchool lists MongoDB (2 hops) Customer Central and PowerSchool Assistant - Intermittent Availability ↗ minor +32 min 6 h 59 min
Clerk lists OpenAI, Anthropic (2 hops) Delays in webhook delivery ↗ minor +40 min 1 h 7 min
Firmable lists Linear, Upstash (2 hops) User Management & Authentication: Delays in webhook delivery ↗ minor +52 min 59 min
DevRev lists OpenAI, MongoDB (2 hops) Platform Performance & Errors ↗ minor +53 min 45 min
Redpanda lists OpenAI, Anthropic (2 hops) Scheduled Database Maintenance ↗ no impact stated +53 min 36 min
Gorgias lists OpenAI, Sentry (2 hops) Customer sidebar search not working ↗ major +59 min 1 h 14 min
Netlify lists OpenAI, Anthropic (2 hops) Elevated Image CDN Errors ↗ minor +1 h 7 min 50 min
Elasticsearch lists MongoDB, Tines (2 hops) Elastic Support Portal unavailable ↗ major +1 h 26 min 2 h 21 min
Gong lists MongoDB (2 hops) Gong Platform Outage - Multiple Pages Not Loading ↗ minor +1 h 34 min 1 h 25 min
Rapid7 lists OpenAI, Anthropic (2 hops) Command Platform Dashboard Degradition ↗ minor +1 h 59 min 32 min

Incidents

minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 30 155 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 815 1,881 30minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 515 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 14 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 98 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 66 713 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 28 minor Supabase Edge Function Latency Sep 16 09:24 3 h 2 min 67 447 1minor Gong Gong CRM is currently affected by a service disruption at Salesforce Sep 16 09:24 12 h 40 min 96 501 2minor Ping Identity Customer Support Portal degraded performance Sep 16 09:20 4 h 41 min 6 53 1critical Braze Braze Support Services Outage Sep 16 09:17 6 h 51 min 19 42 1critical BigCommerce Contact Center System Outage Sep 16 09:15 6 h 27 min 1 minor UiPath Multiple Region- Uipath Customer Portal - Degraded Performance Sep 16 09:14 8 h 31 min 2 12 1major MongoDB Support Portal Outage Sep 16 09:06 6 h 24 min 230 1,434 8major Kaseya [KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services Sep 16 09:06 6 h 14 min 2 3 minor Flexera Flexera Community- Service unavailable Sep 16 09:04 25 h 57 min 1 no impact stated Telesign Possible Delays in Service Response Sep 16 08:58 23 h 36 min 7 457 1minor Gearset Salesforce service disruption affecting multiple instances Sep 16 08:55 9 h 57 min 2 3 minor Instructure Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels. Sep 16 08:52 6 h 37 min 2 4 major Xero Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central Sep 16 08:49 6 h 23 min 30 104 major Lyyti Support services disruption Sep 16 08:44 4 h 18 min 1 1major Lovable Previews and builds failing to start Sep 16 08:42 25 min 1 major Bullhorn Salesforce Outage - Performance and Connection Issues Sep 16 08:42 11 h 30 min 2 3 minor Signicat Degraded performance - Signicat Dashboard Sep 16 08:36 2 h 3 min 1 minor Optimizely Delay of E-Mails Submitted via SMTP API Sep 16 08:33 23 min 5 14 minor Exact All products - Support portal unavailable (Global) Sep 16 08:28 21 h 23 min 1 2 minor Cursor Investigating service degradation Sep 16 08:03 39 min 9 28 1minor PagerDuty Issue Identified - Notification message Sep 16 07:59 11 min 36 232 minor Qualys AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869] Sep 16 07:39 16 min 6 21 major GitHub Degradation with Gemini 3.8 Flash Sep 16 07:20 10 h 27 min 207 1,172 2minor Supabase Auth Service Outage Sep 16 07:17 2 h 16 min 67 447 1minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru Sep 16 07:07 6 h 9 min 815 1,881 6no impact stated Tailscale Iru (formerly Kandji) device posture integration failure Sep 16 06:43 2 h 12 min 5 108 minor Scaleway [INSTANCE][FR-PAR-2] Outbound connectivity issues Sep 16 06:22 1 h 35 min 22 353 major Canonical "launchpad.net" is Down Sep 16 06:17 30 min 1 1,391 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Etisalat Egypt Sep 16 06:15 6 h 21 min 815 1,881 3major AfterShip Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTC Sep 16 05:53 23 h 39 min 2 no impact stated Bandwidth Bandwidth Local Market Impairment - 920 - New Haven, CT Sep 16 05:35 4 h 50 min 12 66 minor Telesign 2-Way service interruptions Colombia (CO) Sep 16 04:56 2 h 56 min 7 457 major Canonical "Landscape" is Down Sep 16 04:50 21 min 1 1,391 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Tigo Paraguay Sep 16 04:49 6 h 27 min 815 1,881 1minor Sinch Delivery Issue Paraguay - Tigo Sep 16 04:18 3 h 2 min 28 1,163 3no impact stated Bandwidth Bandwidth Local Market Impairment - 234 - Pittsburgh, PA Sep 16 04:16 10 h 54 min 12 66 minor Harness.io· OverOps IACM Module Registry timeouts Sep 16 04:13 12 h 31 min 3 35 minor Zoom Service Degradation Affecting Zoom Phone Outbound Calls in China Region Sep 16 04:00 35 min 182 1,007

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