Third Party Index

Upstream incidents

minor· Akamai· · 3 h 7 min

Case Ticketing Issue

Listed as a subprocessor by 43 tracked vendors · 1,018 within 2 hops · In window: 1 of its subprocessors · In window: 1 vendor listing it (25 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Aiven · listed by 22 tracked vendors · incident: Creation of new service nodes disrupted, Sep 16 12:21 UTC Aiven Amazon Web Services · listed by 1,368 tracked vendors Amazon Web Services Google Cloud · listed by 1,207 tracked vendors Google Cloud Microsoft · listed by 675 tracked vendors Microsoft Salesforce · listed by 470 tracked vendors Salesforce Atlassian · listed by 288 tracked vendors Atlassian Workato · listed by 64 tracked vendors Workato Cloudinary · listed by 34 tracked vendors Cloudinary Hydrolix · listed by 1 tracked vendor Hydrolix Akamai · listed by 43 tracked vendors Akamai Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - CertCentral and CIS Service Degraded, Sep 16 11:24 UTC Digicert Microsoft · listed by 675 tracked vendors Microsoft Salesforce · listed by 470 tracked vendors Salesforce Mailchimp · listed by 94 tracked vendors Mailchimp LinkedIn · listed by 52 tracked vendors LinkedIn Tableau · listed by 38 tracked vendors Tableau Adobe · listed by 34 tracked vendors Adobe Cloudinary · listed by 34 tracked vendors Cloudinary Qualtrics · listed by 19 tracked vendors Qualtrics Cookiebot · listed by 12 tracked vendors Cookiebot Rackspace · listed by 12 tracked vendors Rackspace WalkMe · listed by 10 tracked vendors WalkMe Brightcove · listed by 8 tracked vendors Brightcove Genesys · listed by 7 tracked vendors Genesys Intercom · listed by 323 tracked vendors · incident: Issues with Fin for Salesforce, Sep 16 11:51 UTC Intercom Gainsight Software · listed by 53 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight Software Plain · listed by 42 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Salesloft · listed by 30 tracked vendors · incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze, Sep 16 11:59 UTC Salesloft Aiven · listed by 22 tracked vendors · incident: Creation of new service nodes disrupted, Sep 16 12:21 UTC Aiven Nebius · listed by 12 tracked vendors · incident: [us-central1] Object Storage is partially unavailable, Sep 16 10:45 UTC Nebius Smartsheet · listed by 10 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet Conga · listed by 9 tracked vendors · incident: Informational Notice – Salesforce Service Disruption, Sep 16 11:08 UTC Conga Jamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC Jamf DevRev · listed by 5 tracked vendors · incident: Platform Performance & Errors, Sep 16 12:45 UTC DevRev Coveo · listed by 4 tracked vendors · incident: [All Regions] Support portal Issues, Sep 16 12:33 UTC Coveo Gorgias · listed by 3 tracked vendors · incident: Customer sidebar search not working, Sep 16 12:51 UTC Gorgias Bullhorn · listed by 2 tracked vendors · incident: Internal support platform Outage, Sep 16 12:12 UTC Bullhorn Luma AI · listed by 2 tracked vendors · incident: Ray2 increased queue times, Sep 16 12:00 UTC Luma AI Canonical · listed by 1 tracked vendor · incident: "Landscape" is Down, Sep 16 10:27 UTC Canonical Clever · listed by 1 tracked vendor · incident: Clever's Support Team Delayed in Assisting Districts, Sep 16 11:24 UTC Clever Lovable · listed by 1 tracked vendor · incident: Builds failing for some users, Sep 16 11:47 UTC Lovable Redpanda · listed by 1 tracked vendor · incident: Scheduled Database Maintenance, Sep 16 12:45 UTC Redpanda Blackbaud · listed by 0 tracked vendors · incident: Active Issue Alert – Support - #000693232, Sep 16 12:44 UTC Blackbaud Genetec · listed by 0 tracked vendors · incident: Login issue affecting Genetec Cloud Products / Clearance - Global, Sep 16 12:23 UTC Genetec + 29 more+ 955 more

Incidents starting 30 min before to 2 h after

Aiven subprocessor of Akamai Creation of new service nodes disrupted ↗ minor +1 h 30 min 13 days
Canonical lists Salesforce (2 hops) "Landscape" is Down ↗ major −24 min 15 min
Plain lists Salesforce (2 hops) Degraded AI thread processing ↗ minor −19 min 25 min
SuperOffice lists Microsoft (2 hops) Login issue ↗ major −18 min 59 min
Jamf lists Microsoft, Mailchimp (2 hops) Fulfillment services ↗ major +40 min 3 h 24 min
OpenGov lists Microsoft (2 hops) Help Center and Technical Support Outage ↗ major +47 min 7 h 31 min
Lovable lists Microsoft (2 hops) Builds failing for some users ↗ minor +56 min 22 min
Intercom lists Microsoft (2 hops) Issues with Fin for Salesforce ↗ minor +1 h 5 h 27 min
Luma AI lists Microsoft (2 hops) Ray2 increased queue times ↗ minor +1 h 8 min 13 h
Bullhorn lists Microsoft, Salesforce (2 hops) Internal support platform Outage ↗ no impact stated +1 h 20 min 2 h 36 min
Coveo lists Microsoft (2 hops) [All Regions] Support portal Issues ↗ minor +1 h 41 min 7 h 56 min
Blackbaud lists Microsoft (2 hops) Active Issue Alert – Support - #000693232 ↗ major +1 h 52 min 1 h 27 min
DevRev lists Microsoft (2 hops) Platform Performance & Errors ↗ minor +1 h 53 min 45 min
Redpanda lists Microsoft (2 hops) Scheduled Database Maintenance ↗ no impact stated +1 h 53 min 36 min
Kontent.ai lists Microsoft (2 hops) Investigating GraphQL Service Disruption ↗ no impact stated +1 h 56 min 30 min
Gorgias lists Microsoft (2 hops) Customer sidebar search not working ↗ major +1 h 59 min 1 h 14 min

Incidents

minor DevRev Platform Performance & Errors Sep 16 12:45 45 min 5 88 minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 624 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 6 21 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 28 146 minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 16 no impact stated Resend High latency on General-API Sep 16 12:23 — 54 180 minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 803 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 47 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 30 174 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 323 1,309 4minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 1 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 484 1no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 28 151 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 43 1,018 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 595 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 10 12 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 53 264 2minor Plain Degraded AI thread processing Sep 16 10:33 25 min 42 898 1major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,207 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 128 1,253 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 82 352 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 482 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 48 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 589 1,421 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 589 1,421 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 12 130 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 30 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 212 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 70 348 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 3 4 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 29 137 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 735 1,659 29minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 483 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 13 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 88 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 64 654 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 27

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