Third Party Index

Upstream incidents

major· Qualtrics· · 3 h 50 min

Salesforce Workflow Connection issues noticed in all Regions

Listed as a subprocessor by 19 tracked vendors · 229 within 2 hops · In window: 2 of its subprocessors · In window: 0 vendors listing it (10 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Segment · listed by 179 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Segment Akamai · listed by 46 tracked vendors · incident: Case Ticketing Issue, Sep 16 10:51 UTC Akamai Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Cloudflare · listed by 599 tracked vendors Cloudflare Databricks · listed by 88 tracked vendors Databricks Fullstory · listed by 88 tracked vendors Fullstory Merge API · listed by 63 tracked vendors Merge API IBM · listed by 26 tracked vendors IBM wiz.io · listed by 26 tracked vendors wiz.io Boomi, LP · listed by 16 tracked vendors Boomi, LP Genesys · listed by 7 tracked vendors Genesys Qualtrics · listed by 19 tracked vendors Qualtrics Zoom · listed by 182 tracked vendors Zoom Digital Realty · listed by 12 tracked vendors Digital Realty Zuora · listed by 11 tracked vendors Zuora Dovetail · listed by 9 tracked vendors Dovetail Docebo · listed by 8 tracked vendors Docebo Thinkific · listed by 4 tracked vendors Thinkific Mindtickle · listed by 3 tracked vendors Mindtickle Coalfire · listed by 1 tracked vendor Coalfire Employment Hero · listed by 1 tracked vendor Employment Hero Red Pepper Software · listed by 1 tracked vendor Red Pepper Software Sendoso · listed by 1 tracked vendor Sendoso D2L · listed by 0 tracked vendors D2L Edmentum · listed by 0 tracked vendors Edmentum Fuel Cycle · listed by 0 tracked vendors Fuel Cycle Stripe · listed by 713 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe Twilio · listed by 480 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio SendGrid · listed by 345 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC SendGrid Segment · listed by 179 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Segment Conga · listed by 9 tracked vendors · incident: Informational Notice – Salesforce Service Disruption, Sep 16 11:08 UTC Conga Rapid7 · listed by 8 tracked vendors · incident: Rapid7 Customer Portal Degradation, Sep 16 09:27 UTC Rapid7 Jamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC Jamf Clever · listed by 4 tracked vendors · incident: Clever's Support Team Delayed in Assisting Districts, Sep 16 11:24 UTC Clever Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - Chat & Email Third-Party Service Issue, Sep 16 09:40 UTC Digicert Matterport · listed by 1 tracked vendor · incident: Intermittent Issues with Support Case Submission and Phone Support, Sep 16 09:43 UTC Matterport Tiger Data (creators of TimescaleDB) · listed by 0 tracked vendors · incident: The functionality has been restored, Sep 16 10:41 UTC Tiger Data (creators… Zapier · listed by 129 tracked vendors Zapier LinkedIn · listed by 58 tracked vendors LinkedIn Metabase · listed by 35 tracked vendors Metabase PandaDoc · listed by 35 tracked vendors PandaDoc Dropbox · listed by 34 tracked vendors Dropbox Honeycomb · listed by 33 tracked vendors Honeycomb nylas · listed by 28 tracked vendors nylas wiz.io · listed by 26 tracked vendors wiz.io Scaleway · listed by 22 tracked vendors Scaleway + 19 more+ 5 more+ 190 more

Incidents starting 30 min before to 2 h after

Segment subprocessor of Qualtrics SMS Delivery Delays from Twilio to Airtel India ↗ minor −13 min 4 h 58 min
Akamai subprocessor of Qualtrics Case Ticketing Issue ↗ minor +59 min 3 h 7 min
Rapid7 lists Zoom (2 hops) Rapid7 Customer Portal Degradation ↗ no impact stated −26 min 7 h 3 min
Twilio lists Digital Realty (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor −13 min 4 h 58 min
SendGrid lists Digital Realty (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor −13 min 4 h 58 min
Digicert lists Zoom (2 hops) DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major −12 min 12 h 33 min
Matterport lists Zuora (2 hops) Intermittent Issues with Support Case Submission and Phone Support ↗ major −9 min 6 h 14 min
Stripe lists Zoom (2 hops) Stripe Support Systems issue ↗ no impact stated +12 min 7 h 4 min
Tiger Data (creators of TimescaleDB) lists Zoom (2 hops) The functionality has been restored ↗ no impact stated +48 min ongoing
Conga lists Docebo (2 hops) Informational Notice – Salesforce Service Disruption ↗ minor +1 h 15 min 25 h 36 min
Clever lists Zoom (2 hops) Clever's Support Team Delayed in Assisting Districts ↗ minor +1 h 31 min 12 h 18 min
Jamf lists Zoom (2 hops) Fulfillment services ↗ major +1 h 39 min 3 h 24 min

Incidents

minor PagerDuty Issue Identified - Notification message Sep 16 07:59 11 min 36 232 minor Qualys AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869] Sep 16 07:39 16 min 6 21 major GitHub Degradation with Gemini 3.8 Flash Sep 16 07:20 10 h 27 min 207 1,172 2minor Supabase Auth Service Outage Sep 16 07:17 2 h 16 min 67 447 1minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru Sep 16 07:07 6 h 9 min 815 1,881 6no impact stated Tailscale Iru (formerly Kandji) device posture integration failure Sep 16 06:43 2 h 12 min 5 108 minor Scaleway [INSTANCE][FR-PAR-2] Outbound connectivity issues Sep 16 06:22 1 h 35 min 22 354 major Canonical "launchpad.net" is Down Sep 16 06:17 30 min 1 1,391 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Etisalat Egypt Sep 16 06:15 6 h 21 min 815 1,881 3major AfterShip Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTC Sep 16 05:53 23 h 39 min 2 no impact stated Bandwidth Bandwidth Local Market Impairment - 920 - New Haven, CT Sep 16 05:35 4 h 50 min 12 66 minor Telesign 2-Way service interruptions Colombia (CO) Sep 16 04:56 2 h 56 min 7 457 major Canonical "Landscape" is Down Sep 16 04:50 21 min 1 1,391 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Tigo Paraguay Sep 16 04:49 6 h 27 min 815 1,881 1minor Sinch Delivery Issue Paraguay - Tigo Sep 16 04:18 3 h 2 min 29 1,163 3no impact stated Bandwidth Bandwidth Local Market Impairment - 234 - Pittsburgh, PA Sep 16 04:16 10 h 54 min 12 66 minor Harness.io· OverOps IACM Module Registry timeouts Sep 16 04:13 12 h 31 min 3 35 minor Zoom Service Degradation Affecting Zoom Phone Outbound Calls in China Region Sep 16 04:00 35 min 182 1,007 minor Twilio· SendGrid· Segment SMS Delivery Failures from Twilio to Vivo Brazil Sep 16 03:32 6 h 12 min 815 1,881 4no impact stated Vercel Invoice Generation Paused Sep 16 03:21 — 171 801 minor Reducto Partial degradation of Parse for requests with embed_pdf_metadata Sep 16 02:59 — 10 145 minor Twilio· SendGrid· Segment MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada Sep 16 02:43 4 h 50 min 815 1,881 4minor FingerprintPro Ingress endpoint degradations Sep 16 01:17 3 min 2 3 minor Qualys IN Platform 1: Qualys UI Login Impacted Intermittently [IM-12868] Sep 16 00:22 16 h 18 min 6 21 no impact stated New Relic Data Irregularities for EU Region Sep 16 00:14 1 min 91 395 1no impact stated People Data Labs Elevated API error rate Sep 16 00:00 — 10 30 major Confluent Multiple Confluent Cloud services are in a degraded state - All regions Sep 15 23:59 1 h 22 min 40 1,178 1major OpenAI Elevated errors with gpt-image-2.5-flare Sep 15 23:50 40 min 794 1,932 no impact stated CoreWeave Dedicated Inference: errors creating and updating deployments Sep 15 23:38 3 h 11 min 12 1,110 1major Flexera Flexera - EU - Policies/Automation Unavailable Sep 15 23:05 9 h 19 min 1 no impact stated Maven AGI Smart Relay Outage Sep 15 22:30 — 4 27 minor Luma AI Ray2 Flash service degraded Sep 15 22:00 2 h 2 48 minor Telnyx SMS Delivery — Encoding Issues on Outbound Messages to T-Mobile Sep 15 21:57 2 days 18 213 minor Cursor Investigating service degradation Sep 15 21:26 34 min 9 28 critical Bandwidth Bandwidth Local Market Impairment - 949 - Fayetteville, NC Sep 15 20:13 20 h 59 min 12 66 major Brex Transaction statuses on your Accounting pages may be out of date, causing some transactions to appear in the wrong tab. Sep 15 20:12 3 h 7 min 1 9 no impact stated Twilio· SendGrid· Segment Inbound SIP Calls With OPUS Codec Only Blocked Sep 15 20:09 2 h 51 min 815 1,881 3minor Salesloft CRM Sync Delays (Monitoring) Sep 15 19:38 43 h 57 min 32 196 minor APPZEN Delays in Invoice Processing — Autonomous AP Sep 15 19:24 6 h 7 min 1 major Canonical "lists.ubuntu.com" is Down Sep 15 19:12 12 min 1 1,391 minor GitHub Disruption with some GitHub services Sep 15 19:11 49 min 207 1,172 1minor ClickHouse ClickPipes failing on Kinesis in AWS us-east-1 Sep 15 18:57 29 h 45 min 132 1,406 3no impact stated Bullhorn Bullhorn ATS - Payable Charges list view filters not returning results Sep 15 18:52 2 h 25 min 2 3 minor Bandwidth Bandwidth App Incident - IP Adding Sep 15 18:51 1 h 54 min 12 66 no impact stated Worldpay INC0651469 - We are aware of potential issues with a Third Party 3DSecure Authentication provider. Sep 15 18:47 38 min 10 55 minor Meltwater Media Relations - Delayed Outreach Sep 15 18:33 23 h 33 min 1 no impact stated Zoom Service Degradation Affecting Zoom Whiteboard Sep 15 18:22 14 min 182 1,007 minor FreedomPay Alert: Visa Cardinal Commerce 3D Secure Processing Issues Sep 15 18:11 25 min 3 714 no impact stated Plaid Transaction Updates Delayed Sep 15 17:56 6 h 27 min 15 34 minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada Sep 15 17:56 4 h 16 min 815 1,881 7

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