Third Party Index

Upstream incidents

major· Dropbox· · 59 min

Some customers are unable to access certain website routes and features.

Listed as a subprocessor by 35 tracked vendors · 599 within 2 hops · In window: 0 vendors listing it (3 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Amazon Web Services · listed by 1,553 tracked vendors Amazon Web Services Google Cloud · listed by 1,417 tracked vendors Google Cloud OpenAI · listed by 804 tracked vendors OpenAI Microsoft · listed by 750 tracked vendors Microsoft Salesforce · listed by 506 tracked vendors Salesforce Zendesk · listed by 391 tracked vendors Zendesk Zoom · listed by 186 tracked vendors Zoom Oracle · listed by 89 tracked vendors Oracle Groq · listed by 36 tracked vendors Groq Parallel Web Systems · listed by 17 tracked vendors Parallel Web Systems Dropbox · listed by 35 tracked vendors Dropbox HubSpot · listed by 470 tracked vendors HubSpot Freshworks · listed by 50 tracked vendors Freshworks SolarWinds · listed by 27 tracked vendors SolarWinds Maxio · listed by 21 tracked vendors Maxio Telnyx · listed by 18 tracked vendors Telnyx Together AI · listed by 15 tracked vendors Together AI Klaviyo · listed by 7 tracked vendors Klaviyo Dropbox Sign · listed by 6 tracked vendors Dropbox Sign Fastmail · listed by 6 tracked vendors Fastmail Ahrefs · listed by 5 tracked vendors Ahrefs Ashby · listed by 5 tracked vendors Ashby Greenhouse · listed by 5 tracked vendors Greenhouse Verda · listed by 4 tracked vendors Verda Cloudmersive · listed by 3 tracked vendors Cloudmersive Pylon · listed by 93 tracked vendors · incident: Latency Issues within the Pylon Platform, Sep 9 23:01 UTC Pylon Decagon · listed by 3 tracked vendors · incident: Delays in Conversation Search, Filtering, and Reporting, Sep 9 21:58 UTC Decagon Relevance AI · listed by 2 tracked vendors · incident: Customers are unable to save triggers when creating workforces, Sep 9 22:57 UTC Relevance AI Mixpanel · listed by 168 tracked vendors Mixpanel WorkOS · listed by 115 tracked vendors WorkOS Linear · listed by 92 tracked vendors Linear Deepgram · listed by 78 tracked vendors Deepgram Supabase · listed by 68 tracked vendors Supabase ChargeBee · listed by 59 tracked vendors ChargeBee AssemblyAI · listed by 55 tracked vendors AssemblyAI Redis · listed by 50 tracked vendors Redis Plain · listed by 45 tracked vendors Plain Hex · listed by 43 tracked vendors Hex Modal · listed by 43 tracked vendors Modal Outreach · listed by 42 tracked vendors Outreach Clerk · listed by 38 tracked vendors Clerk xAI · listed by 38 tracked vendors xAI Groq · listed by 36 tracked vendors Groq PandaDoc · listed by 35 tracked vendors PandaDoc Paddle · listed by 34 tracked vendors Paddle + 21 more+ 544 more

Incidents starting 30 min before to 2 h after

Decagon lists Together AI (2 hops) Delays in Conversation Search, Filtering, and Reporting ↗ minor +22 min 2 h 37 min
Relevance AI lists HubSpot (2 hops) Customers are unable to save triggers when creating workforces ↗ minor +1 h 21 min 54 min
Pylon lists Telnyx, Together AI (2 hops) Latency Issues within the Pylon Platform ↗ critical +1 h 25 min 22 min

Incidents

major Dropbox Some customers are unable to access certain website routes and features. Sep 9 21:36 59 min 35 599 major Braintrust Slow or failed data loading in US region Sep 9 21:30 39 min 31 501 1major Kevel Degraded Ad Serving for US-East-1 Sep 9 21:30 — 1 minor Render Elevated Build and Deploy Times in the Oregon Region Sep 9 21:26 11 min 25 122 major Bloomerang ACH donation errors for Stripe Express (Legacy Bloomerang Payments) for Kindful Fundraising Tools Sep 9 21:16 4 h 5 min 1 major WorkOS Form POST failures for some Authkit customers Sep 9 21:00 2 h 1 min 115 1,267 2major Elasticsearch Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch output Sep 9 20:44 7 days 131 1,257 major 1Password· Kolide Device Trust Service Disruption Sep 9 20:43 27 min 11 18 no impact stated Hostinger· Hosting24 Emergency Server ID-1980 Maintenance Sep 9 20:32 1 h 3 min 1 no impact stated Amplitude S3 export delivery permissions - Resolved Sep 9 20:32 — 142 724 2minor Gong Data Capture & Processing - Call processing delays Sep 9 20:27 19 h 38 min 97 509 major Vanta Sync operations failing for GCP Firestore Sep 9 19:56 25 h 39 min 106 272 major Canonical "Landscape" is Down Sep 9 19:41 12 min 1 1,417 no impact stated Cube Dev ongoing Service gcp-us-central1 seems to be down Sep 9 19:27 ongoing 3 61 minor Kustomer [Kustomer Voice] Unable to Dial Outbound Calls - All PRODS Sep 9 19:25 26 min 2 38 major HeyGen Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions Sep 9 19:25 3 h 38 min 7 9 critical Buttondown Issues with the web app, and the backlog Sep 9 19:18 2 h 58 min 1 major MacStadium Hardware Outage in Atlanta Sep 9 19:13 3 h 2 min 7 282 major Buildkite Buildkite service disruption Sep 9 19:07 6 h 46 min 3 5 minor Qualys US Platform 1, US Platform 4, EU Platform 1, CA Platform 1: Container security Module is failing with HTTP 500 [IM-12857] Sep 9 19:03 18 h 53 min 6 21 minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Long Codes to AT&T United States Sep 9 18:58 3 h 52 min 827 1,916 11minor ShareFile ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts Sep 9 18:38 1 h 16 min 4 14 major Demandbase Slowness in Ad Campaigns Sep 9 18:35 13 min 16 531 major ZeroBounce Service Disruption: Members Platform Sep 9 18:30 — 15 76 no impact stated monday.com Investigating issues with Vibe app Sep 9 18:21 18 min 18 53 minor Sprout Social Trellis Issue Sep 9 18:11 22 min 6 13 no impact stated Gong We are currently experiencing performance degradation on Gong Anywhere Extension Sep 9 17:57 43 min 97 509 2major Zapier Zap History not displaying Zap runs Sep 9 17:51 1 h 49 min 131 742 2minor Twilio· SendGrid· Segment Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States Sep 9 17:51 2 h 33 min 827 1,916 15no impact stated Twilio· SendGrid· Segment Messaging Services Message Send Failures Sep 9 17:47 — 827 1,916 15minor FingerprintPro Ingress endpoint degredation Sep 9 17:46 1 min 2 3 minor Baseten Partial outage on Nemotron Ultra Model API. **Dedicated Inference is not affected** Sep 9 17:42 6 min 53 1,217 1minor Twilio· SendGrid· Segment Provisioning Status Not Being Available for Branded Calling Sep 9 17:34 3 h 7 min 827 1,916 14minor Imperva [ INC - 1129 ]Service Degradation Impacting Login to the Imperva Management Portal Sep 9 17:31 4 h 58 min 5 53 minor DevRev Delayed search indexing for recently updated records Sep 9 17:25 17 h 49 min 5 100 no impact stated Veracode Analytics Degraded Sep 9 17:20 1 h 11 min 3 minor Unblocked Ask Unblocked via Slack experiencing elevated error rate Sep 9 17:18 1 h 17 min 1 34 no impact stated Chameleon Intelligent Tech Builder and Experience loading issues Sep 9 17:00 — 14 163 minor Keeper Security SMS 2FA issues with AWS aggregator Sep 9 16:32 3 h 11 min 3 no impact stated Cube Dev ongoing Service gcp-us-central1 seems to be down Sep 9 16:29 ongoing 3 61 minor Intercom Messenger Help Articles not displaying Sep 9 15:55 9 min 374 1,506 2major Pitney Bowes UPS Service Disruption Observed for CreateShipment. Sep 9 15:48 56 min 1 2 minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil Sep 9 15:40 3 h 33 min 827 1,916 6critical Speakeasy Outage on MCP servers and all coding agent hooks Sep 9 15:30 12 min 2 70 minor Logz.io EU-Central-1: Some Customers Experiencing Lag Sep 9 15:28 1 h 2 min 20 44 3critical Speakeasy Service disruption affecting Dashboard and partial MCP server outage Sep 9 15:24 13 min 2 70 major Canonical "lists.ubuntu.com" is Down Sep 9 15:21 18 min 1 1,417 minor Gainsight Software Performance degradation observed in CS US2 Sep 9 15:18 2 h 57 min 56 279 1critical Bandwidth Bandwidth Local Market Impairment - 636 - Fargo, ND Sep 9 15:02 4 h 33 min 13 68 minor Telnyx Failed/delayed call recording deliveries, faxes and conference establishment Sep 9 14:53 25 h 6 min 18 216 1

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