Third Party Index

Upstream incidents

minor· Workato· · 7 h 52 min

Salesforce Connector Performance Degradation

Listed as a subprocessor by 64 tracked vendors · 654 within 2 hops · In window: 3 of its subprocessors · In window: 2 vendors listing it (24 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Stripe · listed by 589 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe Twilio · listed by 432 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio MongoDB · listed by 212 tracked vendors · incident: Support Portal Outage, Sep 16 09:06 UTC MongoDB Amazon Web Services · listed by 1,368 tracked vendors Amazon Web Services Google Cloud · listed by 1,207 tracked vendors Google Cloud OpenAI · listed by 704 tracked vendors OpenAI Microsoft · listed by 675 tracked vendors Microsoft Intercom · listed by 323 tracked vendors Intercom Okta · listed by 262 tracked vendors Okta wiz.io · listed by 26 tracked vendors wiz.io sparkpost · listed by 21 tracked vendors sparkpost Orderful · listed by 1 tracked vendor Orderful Workato · listed by 64 tracked vendors Workato Gainsight Software · listed by 53 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight Software Akamai · listed by 43 tracked vendors · incident: Case Ticketing Issue, Sep 16 10:51 UTC Akamai Salesforce · listed by 470 tracked vendors Salesforce ChargeBee · listed by 45 tracked vendors ChargeBee Freshworks · listed by 43 tracked vendors Freshworks Tableau · listed by 38 tracked vendors Tableau PandaDoc · listed by 31 tracked vendors PandaDoc PartnerStack · listed by 16 tracked vendors PartnerStack Webflow · listed by 14 tracked vendors Webflow Airtable · listed by 12 tracked vendors Airtable Checkr · listed by 11 tracked vendors Checkr ClickUp™ · listed by 10 tracked vendors ClickUp™ Docebo · listed by 8 tracked vendors Docebo LexisNexis · listed by 6 tracked vendors LexisNexis Stripe · listed by 589 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe MongoDB · listed by 212 tracked vendors · incident: Support Portal Outage, Sep 16 09:06 UTC MongoDB ClickHouse · listed by 128 tracked vendors · incident: Intermittent Issues with the Support tab, Sep 16 10:16 UTC ClickHouse New Relic · listed by 82 tracked vendors · incident: Salesforce Service Disruption, Sep 16 10:08 UTC New Relic Supabase · listed by 46 tracked vendors · incident: Edge Function Latency, Sep 16 09:24 UTC Supabase Plain · listed by 42 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Qualtrics · listed by 19 tracked vendors · incident: Salesforce Workflow Connection issues noticed in all Regions, Sep 16 09:53 UTC Qualtrics Smartsheet · listed by 10 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet Conga · listed by 9 tracked vendors · incident: Informational Notice – Salesforce Service Disruption, Sep 16 11:08 UTC Conga Rapid7 · listed by 8 tracked vendors · incident: Rapid7 Customer Portal Degradation, Sep 16 09:27 UTC Rapid7 Kaltura · listed by 3 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - Chat & Email Third-Party Service Issue, Sep 16 09:40 UTC Digicert InfluxData · listed by 2 tracked vendors · incident: Query performance degradation in Azure Westeurope., Sep 16 10:08 UTC InfluxData Teamtailor · listed by 2 tracked vendors · incident: Intermittent availability issue, Sep 16 09:35 UTC Teamtailor UiPath · listed by 2 tracked vendors · incident: Multiple Region- Uipath Customer Portal - Degraded Performance, Sep 16 09:14 UTC UiPath Apptio · listed by 1 tracked vendor · incident: Salesforce Outage – Support Case Access Impacted, Sep 16 09:34 UTC Apptio Canonical · listed by 1 tracked vendor · incident: "Landscape" is Down, Sep 16 10:27 UTC Canonical Clever · listed by 1 tracked vendor · incident: Clever's Support Team Delayed in Assisting Districts, Sep 16 11:24 UTC Clever Matterport · listed by 1 tracked vendor · incident: Intermittent Issues with Support Case Submission and Phone Support, Sep 16 09:43 UTC Matterport IXOPAY · listed by 0 tracked vendors · incident: Support portal and ticketing intermittently unavailable — third-party service disruption, Sep 16 09:50 UTC IXOPAY + 50 more+ 570 more

Incidents starting 30 min before to 2 h after

MongoDB subprocessor of Workato Support Portal Outage ↗ major −21 min 6 h 24 min
Twilio subprocessor of Workato SMS Delivery Delays from Twilio to Airtel India ↗ minor +12 min 4 h 58 min
Stripe subprocessor of Workato Stripe Support Systems issue ↗ no impact stated +37 min 7 h 4 min
Gainsight Software lists Workato Salesforce Service Disruption - Cascading impact on Gainsight CS functionality ↗ no impact stated +1 h 6 min 8 h 35 min
Akamai lists Workato Case Ticketing Issue ↗ minor +1 h 24 min 3 h 7 min
UiPath lists Salesforce (2 hops) Multiple Region- Uipath Customer Portal - Degraded Performance ↗ minor −14 min 8 h 31 min
Supabase lists PandaDoc (2 hops) Edge Function Latency ↗ minor −4 min 3 h 2 min
Rapid7 lists Salesforce, Freshworks (2 hops) Rapid7 Customer Portal Degradation ↗ no impact stated −1 min 7 h 3 min
Procore lists Salesforce (2 hops) Third party degradation impacting Procore Customer Support ↗ minor +6 min 6 h 46 min
Apptio lists Salesforce (2 hops) Salesforce Outage – Support Case Access Impacted ↗ no impact stated +7 min 6 h 41 min
Teamtailor lists Salesforce (2 hops) Intermittent availability issue ↗ no impact stated +7 min —
Digicert lists Salesforce, Akamai (2 hops) DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major +13 min 12 h 33 min
Matterport lists Salesforce (2 hops) Intermittent Issues with Support Case Submission and Phone Support ↗ major +16 min 6 h 14 min
Kaltura lists Salesforce, Gainsight Software (2 hops) Access to Support portal ↗ minor +20 min 7 h 17 min
IXOPAY lists Salesforce (2 hops) Support portal and ticketing intermittently unavailable — third-party service disruption ↗ major +22 min 24 h 6 min
Qualtrics lists Akamai (2 hops) Salesforce Workflow Connection issues noticed in all Regions ↗ major +25 min 3 h 50 min
Spendesk lists Salesforce (2 hops) International Transfers feature is unavailable for affected EEA customers ↗ critical +38 min 22 h
InfluxData lists Salesforce (2 hops) Query performance degradation in Azure Westeurope. ↗ minor +40 min 6 h 48 min
New Relic lists Salesforce (2 hops) Salesforce Service Disruption ↗ no impact stated +41 min 5 h 32 min
ClickHouse lists Salesforce (2 hops) Intermittent Issues with the Support tab ↗ minor +48 min 13 h 49 min
Canonical lists Salesforce (2 hops) "Landscape" is Down ↗ major +1 h 15 min
Plain lists Salesforce (2 hops) Degraded AI thread processing ↗ minor +1 h 5 min 25 min
Smartsheet lists Salesforce (2 hops) Salesforce connector is experiencing intermittent issues ↗ major +1 h 8 min 10 h 26 min
Tiger Data (creators of TimescaleDB) lists Salesforce (2 hops) The functionality has been restored ↗ no impact stated +1 h 13 min ongoing
Nintex lists Salesforce (2 hops) DocGen for Salesforce failures due to Salesforce's API outage ↗ no impact stated +1 h 16 min 9 h 38 min
Conga lists Salesforce, Docebo (2 hops) Informational Notice – Salesforce Service Disruption ↗ minor +1 h 40 min 25 h 36 min
Clever lists Salesforce (2 hops) Clever's Support Team Delayed in Assisting Districts ↗ minor +1 h 56 min 12 h 18 min

Incidents

minor DevRev Platform Performance & Errors Sep 16 12:45 45 min 5 88 minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 624 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 6 21 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 28 146 minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 16 no impact stated Resend High latency on General-API Sep 16 12:23 — 54 180 minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 803 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 47 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 30 174 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 323 1,309 4minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 1 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 484 1no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 28 151 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 43 1,018 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 595 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 10 12 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 53 264 2minor Plain Degraded AI thread processing Sep 16 10:33 25 min 42 898 1major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,207 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 128 1,253 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 82 352 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 482 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 48 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 589 1,421 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 589 1,421 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 12 130 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 30 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 212 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 70 348 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 3 4 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 29 137 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 735 1,659 29minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 483 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 13 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 88 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 64 654 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 27

Previous Next