Third Party Index

Upstream incidents

major· Qualtrics· · 3 h 50 min

Salesforce Workflow Connection issues noticed in all Regions

Listed as a subprocessor by 19 tracked vendors · 212 within 2 hops · In window: 2 of its subprocessors · In window: 0 vendors listing it (10 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Segment · listed by 162 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Segment Akamai · listed by 43 tracked vendors · incident: Case Ticketing Issue, Sep 16 10:51 UTC Akamai Amazon Web Services · listed by 1,368 tracked vendors Amazon Web Services Google Cloud · listed by 1,207 tracked vendors Google Cloud OpenAI · listed by 704 tracked vendors OpenAI Microsoft · listed by 675 tracked vendors Microsoft Cloudflare · listed by 528 tracked vendors Cloudflare Databricks · listed by 84 tracked vendors Databricks Fullstory · listed by 84 tracked vendors Fullstory Merge API · listed by 60 tracked vendors Merge API IBM · listed by 26 tracked vendors IBM wiz.io · listed by 26 tracked vendors wiz.io Boomi, LP · listed by 15 tracked vendors Boomi, LP Genesys · listed by 7 tracked vendors Genesys Qualtrics · listed by 19 tracked vendors Qualtrics Zoom · listed by 166 tracked vendors Zoom Digital Realty · listed by 11 tracked vendors Digital Realty Zuora · listed by 11 tracked vendors Zuora Dovetail · listed by 9 tracked vendors Dovetail Docebo · listed by 8 tracked vendors Docebo Thinkific · listed by 4 tracked vendors Thinkific Mindtickle · listed by 3 tracked vendors Mindtickle Coalfire · listed by 1 tracked vendor Coalfire Employment Hero · listed by 1 tracked vendor Employment Hero Red Pepper Software · listed by 1 tracked vendor Red Pepper Software Sendoso · listed by 1 tracked vendor Sendoso D2L · listed by 0 tracked vendors D2L Edmentum · listed by 0 tracked vendors Edmentum Fuel Cycle · listed by 0 tracked vendors Fuel Cycle Stripe · listed by 589 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe Twilio · listed by 432 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio SendGrid · listed by 309 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC SendGrid Segment · listed by 162 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Segment Conga · listed by 9 tracked vendors · incident: Informational Notice – Salesforce Service Disruption, Sep 16 11:08 UTC Conga Rapid7 · listed by 8 tracked vendors · incident: Rapid7 Customer Portal Degradation, Sep 16 09:27 UTC Rapid7 Jamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC Jamf Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - Chat & Email Third-Party Service Issue, Sep 16 09:40 UTC Digicert Clever · listed by 1 tracked vendor · incident: Clever's Support Team Delayed in Assisting Districts, Sep 16 11:24 UTC Clever Matterport · listed by 1 tracked vendor · incident: Intermittent Issues with Support Case Submission and Phone Support, Sep 16 09:43 UTC Matterport Tiger Data (creators of TimescaleDB) · listed by 0 tracked vendors · incident: The functionality has been restored, Sep 16 10:41 UTC Tiger Data (creators… Zapier · listed by 117 tracked vendors Zapier LinkedIn · listed by 52 tracked vendors LinkedIn Metabase · listed by 35 tracked vendors Metabase Dropbox · listed by 34 tracked vendors Dropbox Honeycomb · listed by 31 tracked vendors Honeycomb PandaDoc · listed by 31 tracked vendors PandaDoc wiz.io · listed by 26 tracked vendors wiz.io nylas · listed by 24 tracked vendors nylas Scaleway · listed by 19 tracked vendors Scaleway + 20 more+ 5 more+ 173 more

Incidents starting 30 min before to 2 h after

Segment subprocessor of Qualtrics SMS Delivery Delays from Twilio to Airtel India ↗ minor −13 min 4 h 58 min
Akamai subprocessor of Qualtrics Case Ticketing Issue ↗ minor +59 min 3 h 7 min
Rapid7 lists Zoom (2 hops) Rapid7 Customer Portal Degradation ↗ no impact stated −26 min 7 h 3 min
Twilio lists Digital Realty (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor −13 min 4 h 58 min
SendGrid lists Digital Realty (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor −13 min 4 h 58 min
Digicert lists Zoom (2 hops) DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major −12 min 12 h 33 min
Matterport lists Zuora (2 hops) Intermittent Issues with Support Case Submission and Phone Support ↗ major −9 min 6 h 14 min
Stripe lists Zoom (2 hops) Stripe Support Systems issue ↗ no impact stated +12 min 7 h 4 min
Tiger Data (creators of TimescaleDB) lists Zoom (2 hops) The functionality has been restored ↗ no impact stated +48 min ongoing
Conga lists Docebo (2 hops) Informational Notice – Salesforce Service Disruption ↗ minor +1 h 15 min 25 h 36 min
Clever lists Zoom (2 hops) Clever's Support Team Delayed in Assisting Districts ↗ minor +1 h 31 min 12 h 18 min
Jamf lists Zoom (2 hops) Fulfillment services ↗ major +1 h 39 min 3 h 24 min

Incidents

minor DevRev Platform Performance & Errors Sep 16 12:45 45 min 5 88 minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 624 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 6 21 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 28 146 minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 16 no impact stated Resend High latency on General-API Sep 16 12:23 — 54 180 minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 803 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 47 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 30 174 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 323 1,309 4minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 1 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 484 1no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 28 151 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 43 1,018 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 595 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 10 12 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 53 264 2minor Plain Degraded AI thread processing Sep 16 10:33 25 min 42 898 1major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,207 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 128 1,253 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 82 352 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 482 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 48 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 589 1,421 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 589 1,421 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 12 130 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 30 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 212 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 70 348 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 3 4 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 29 137 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 735 1,659 29minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 483 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 13 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 88 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 64 654 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 27

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