Third Party Index

Upstream incidents

minor· Gainsight Software· · 2 h 57 min

Performance degradation observed in CS US2

Listed as a subprocessor by 56 tracked vendors · 279 within 2 hops · In window: 1 of its subprocessors · In window: 1 vendor listing it (5 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 485 tracked vendors · incident: SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil, Sep 9 15:40 UTC Twilio Amazon Web Services · listed by 1,552 tracked vendors Amazon Web Services Google Cloud · listed by 1,418 tracked vendors Google Cloud OpenAI · listed by 805 tracked vendors OpenAI Microsoft · listed by 750 tracked vendors Microsoft Anthropic · listed by 585 tracked vendors Anthropic Slack · listed by 523 tracked vendors Slack Salesforce · listed by 506 tracked vendors Salesforce Sentry · listed by 466 tracked vendors Sentry Datadog · listed by 422 tracked vendors Datadog Zendesk · listed by 391 tracked vendors Zendesk Snowflake · listed by 324 tracked vendors Snowflake Okta · listed by 281 tracked vendors Okta Fullstory · listed by 92 tracked vendors Fullstory Gainsight Software · listed by 56 tracked vendors Gainsight Software Juniper Square · listed by 0 tracked vendors · incident: Delays receiving two-factor authentication codes by text message, Sep 9 16:33 UTC Juniper Square SmartBear Software · listed by 39 tracked vendors SmartBear Software Typeform · listed by 38 tracked vendors Typeform PagerDuty · listed by 36 tracked vendors PagerDuty Salesloft · listed by 32 tracked vendors Salesloft Sumo Logic · listed by 29 tracked vendors Sumo Logic SolarWinds · listed by 27 tracked vendors SolarWinds Forethought Technologies · listed by 14 tracked vendors Forethought Technolo… Digital Realty · listed by 12 tracked vendors Digital Realty Figma · listed by 12 tracked vendors Figma Genesys · listed by 7 tracked vendors Genesys Jamf · listed by 7 tracked vendors Jamf Greenhouse · listed by 5 tracked vendors Greenhouse Egnyte · listed by 4 tracked vendors Egnyte Twilio · listed by 485 tracked vendors · incident: SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil, Sep 9 15:40 UTC Twilio SendGrid · listed by 350 tracked vendors · incident: SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil, Sep 9 15:40 UTC SendGrid Segment · listed by 182 tracked vendors · incident: SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil, Sep 9 15:40 UTC Segment Telnyx · listed by 18 tracked vendors · incident: Failed/delayed call recording deliveries, faxes and conference establishment, Sep 9 14:53 UTC Telnyx Chameleon Intelligent Tech · listed by 14 tracked vendors · incident: Builder and Experience loading issues, Sep 9 17:00 UTC Chameleon Intelligen… Salesforce · listed by 506 tracked vendors Salesforce Deepgram · listed by 78 tracked vendors Deepgram LinkedIn · listed by 58 tracked vendors LinkedIn Redis · listed by 50 tracked vendors Redis Confluent · listed by 40 tracked vendors Confluent Tableau · listed by 40 tracked vendors Tableau Cloudinary · listed by 39 tracked vendors Cloudinary PandaDoc · listed by 35 tracked vendors PandaDoc Honeycomb · listed by 33 tracked vendors Honeycomb Xero · listed by 32 tracked vendors Xero Cohere · listed by 31 tracked vendors Cohere Avalara · listed by 29 tracked vendors Avalara Scaleway · listed by 23 tracked vendors Scaleway Maxio · listed by 21 tracked vendors Maxio Qualtrics · listed by 20 tracked vendors Qualtrics + 14 more+ 42 more+ 203 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of Gainsight Software SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil ↗ minor +21 min 3 h 33 min
Juniper Square lists Gainsight Software Delays receiving two-factor authentication codes by text message ↗ no impact stated +1 h 15 min 3 h 6 min
Telnyx lists Salesloft (2 hops) Failed/delayed call recording deliveries, faxes and conference establishment ↗ minor −25 min 25 h 6 min
SendGrid lists Digital Realty (2 hops) SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil ↗ minor +21 min 3 h 33 min
Segment lists Digital Realty (2 hops) SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil ↗ minor +21 min 3 h 33 min
Chameleon Intelligent Tech lists SmartBear Software (2 hops) Builder and Experience loading issues ↗ no impact stated +1 h 41 min —

Incidents

no impact stated Cube Dev ongoing Service gcp-us-central1 seems to be down Sep 9 16:29 ongoing 3 61 minor Intercom Messenger Help Articles not displaying Sep 9 15:55 9 min 374 1,507 2major Pitney Bowes UPS Service Disruption Observed for CreateShipment. Sep 9 15:48 56 min 1 2 minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil Sep 9 15:40 3 h 33 min 828 1,916 6critical Speakeasy Outage on MCP servers and all coding agent hooks Sep 9 15:30 12 min 2 70 minor Logz.io EU-Central-1: Some Customers Experiencing Lag Sep 9 15:28 1 h 2 min 20 44 3critical Speakeasy Service disruption affecting Dashboard and partial MCP server outage Sep 9 15:24 13 min 2 70 major Canonical "lists.ubuntu.com" is Down Sep 9 15:21 18 min 1 1,418 minor Gainsight Software Performance degradation observed in CS US2 Sep 9 15:18 2 h 57 min 56 279 1critical Bandwidth Bandwidth Local Market Impairment - 636 - Fargo, ND Sep 9 15:02 4 h 33 min 13 68 minor Telnyx Failed/delayed call recording deliveries, faxes and conference establishment Sep 9 14:53 25 h 6 min 18 216 1major Posit Issues logging in Sep 9 14:46 4 h 20 min 1 minor Simple Texting Account Verification - AT&T SMS Sep 9 14:42 5 h 33 min 3 272 1minor Snyk Imports and PR Checks Degraded Sep 9 14:37 2 h 25 min 5 6 no impact stated Sinch Service Degradation - Elastic SIP Trunking - US East Sep 9 14:30 — 29 1,181 3minor Attensi Delay in Playthrough Registration Sep 9 14:22 45 min 1 minor NinjaOne Device Monitoring Data Issues Sep 9 14:05 15 h 17 min 1 3 no impact stated LINK Mobility Group ASA [Germany][Vodafone] Unscheduled disturbance Sep 9 14:00 — 5 13 no impact stated Hostinger· Hosting24 Database Service Maintenance Sep 9 13:44 16 h 44 min 1 no impact stated Hostinger· Hosting24 Database Service Maintenance Sep 9 13:41 1 min 1 no impact stated Mimecast ZA Support Line (086) issue Sep 9 13:35 30 h 25 min 8 14 minor Exact Exact Online - Planboard and Outlook synchronisation issues (NL/BE) Sep 9 13:21 15 days 1 2 minor Uanataca Errors sending electronic invoices Sep 9 13:08 34 min 1 2 no impact stated Jamf Failure in a shared authentication component caused configuration profile delivery and MDM device communication to return errors for managed Apple devices in the US and EU Sep 9 13:00 — 7 8 no impact stated APPZEN EA: Receipts Not Visible at Line Level Sep 9 12:54 1 h 10 min 1 major Kaseya [VSA9] - [PHILKAS01] - Intermittent Service Disruption Sep 9 12:51 20 days 2 3 minor ElevenLabs Claude MCP connection not working Sep 9 12:41 26 h 17 min 106 1,518 3minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio Short Codes to Multiple Networks in United States Sep 9 12:34 2 h 828 1,916 3minor Telesign 2-Way service interruptions Colombia (CO) Sep 9 12:18 19 h 10 min 8 464 minor Nebius Unstable compute VM create Sep 9 12:17 24 min 12 679 minor Telesign Operator Alert - Moldova (MD) - IDC Interdnestrcom (259/03;60) - 09/09/26 Sep 9 12:05 59 min 8 464 minor Upstash Intermittent DNS Resolution Errors for Upstash Vector in US East (us-east-1) Sep 9 12:00 — 20 272 minor Dwolla Delay in processing ACH transactions, Instant Payments, and delivery of related webhooks in production Sep 9 11:50 6 h 42 min 1 19 minor Hostinger· Hosting24 hPanel Accessibility Issues Sep 9 11:48 19 min 1 minor Twilio· SendGrid· Segment New Twilio Console – Voice 'Try It Out' Service Interruption Sep 9 11:47 1 h 4 min 828 1,916 4no impact stated Cube Dev ongoing Service gcp-us-central1 seems to be down Sep 9 11:39 ongoing 3 61 no impact stated Socure RETROACTIVE: [Sev3] Elevated 5XX errors for Fraud, KYC, Watchlist Sep 9 11:37 1 min 3 15 minor Grafana Investigating elevated database load in AWS Germany Sep 9 11:27 2 h 24 min 56 772 major Telesign Operator Alert - Egypt (EG) - Telecom Egypt (602/04) Sep 9 11:21 1 h 39 min 8 464 major FeatureOS FeatureOS Web Platform and featureOS Developer APIs are down Sep 9 11:11 9 h 59 min 1 2 minor Exact Exact Bouw - No purchase invoices imported from Basecone (NL/BE) Sep 9 11:04 20 h 57 min 1 2 minor Qualys US Platform 1, US Platform 2, US Platform 3, EU Platform 2: Whitelabel Error Page appears while accessing the Admin Module and the associated tabs in the Admin Module [IM-12852] Sep 9 10:55 28 h 42 min 6 21 1minor DigitalOcean Power Degradation impacting GPU Performance in ATL1 Sep 9 10:47 1 h 38 min 90 412 minor Qualtrics Some Workflow Tasks not loading, affecting all regions. Sep 9 10:08 1 h 50 min 20 233 minor EvaluAgent Delay in AI Processing Sep 9 10:07 2 h 26 min 1 no impact stated Fireworks Service Degradation for one of our Serverless models Sep 9 09:57 2 h 12 min 54 1,395 no impact stated Plain Webhook deliveries delay Sep 9 09:48 30 min 45 1,035 3critical Bullhorn Performance Issues - Connexys Fast Forward Sep 9 09:39 6 h 51 min 2 3 minor ESET ESET Secure Authentication performance issues Sep 9 09:23 4 days 1 2 no impact stated Bandwidth Bandwidth Local Market Impairment - 340 - Southfield, MI Sep 9 09:13 11 h 13 min 13 68

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