Third Party Index

Upstream incidents

no impact stated· Twilio· SendGrid· Segment· · —

503 Errors When Calling Comms-API

Listed as a subprocessor by 815 tracked vendors · 1,881 within 2 hops · In window: 2 of its subprocessors · In window: 7 vendors listing it (15 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Elasticsearch · listed by 128 tracked vendors · incident: AutoOps node metrics temporarily unavailable in some regions, Sep 17 15:50 UTC Elasticsearch Sinch · listed by 28 tracked vendors · incident: Delivery Issue Congo D.R - Orange DRC, Sep 17 17:28 UTC Sinch Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Anthropic · listed by 575 tracked vendors Anthropic Slack · listed by 514 tracked vendors Slack Datadog · listed by 414 tracked vendors Datadog Snowflake · listed by 319 tracked vendors Snowflake Fivetran · listed by 147 tracked vendors Fivetran ClickHouse · listed by 132 tracked vendors ClickHouse Postmark · listed by 109 tracked vendors Postmark ElevenLabs · listed by 103 tracked vendors ElevenLabs Twilio · listed by 480 tracked vendors Twilio SendGrid · listed by 345 tracked vendors SendGrid Segment · listed by 179 tracked vendors Segment Klaviyo · listed by 7 tracked vendors · incident: Flow sending delays, Sep 17 17:10 UTC Klaviyo Harness.io · listed by 3 tracked vendors · incident: Dashboard export and download APIs are currently facing issue., Sep 17 17:03 UTC Harness.io Blackbaud · listed by 0 tracked vendors · incident: Active Issue Alert – Blackbaud.com - #000693572, Sep 17 16:02 UTC Blackbaud Genetec · listed by 0 tracked vendors · incident: Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation East US 2, Sep 17 16:09 UTC Genetec Graphite · listed by 0 tracked vendors · incident: Merge queue is erroring for some customers, Sep 17 17:38 UTC Graphite OverOps · listed by 0 tracked vendors · incident: Dashboard export and download APIs are currently facing issue., Sep 17 17:03 UTC OverOps Quo · listed by 0 tracked vendors · incident: Disruption to Sona (AI Agent) Messaging, Sep 17 17:05 UTC Quo Stripe · listed by 713 tracked vendors Stripe Anthropic · listed by 575 tracked vendors Anthropic Salesforce · listed by 500 tracked vendors Salesforce HubSpot · listed by 459 tracked vendors HubSpot Sentry · listed by 459 tracked vendors Sentry Datadog · listed by 414 tracked vendors Datadog Zendesk · listed by 385 tracked vendors Zendesk Elasticsearch · listed by 128 tracked vendors · incident: AutoOps node metrics temporarily unavailable in some regions, Sep 17 15:50 UTC Elasticsearch Confluent · listed by 40 tracked vendors · incident: Confluent Cloud Metrics API experienced elevated latency and error rates, Sep 17 17:00 UTC Confluent Sinch · listed by 28 tracked vendors · incident: Delivery Issue Congo D.R - Orange DRC, Sep 17 17:28 UTC Sinch Nebius · listed by 12 tracked vendors · incident: Compute services are partially unavailable for customers, Sep 17 16:26 UTC Nebius Lago · listed by 5 tracked vendors · incident: Degraded performance on our API, Sep 17 17:11 UTC Lago JupiterOne · listed by 0 tracked vendors · incident: Elevated J1QL execution times, Sep 17 15:39 UTC JupiterOne ThriveDesk · listed by 0 tracked vendors · incident: Websocket is down, Sep 17 15:27 UTC ThriveDesk OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Cloudflare · listed by 599 tracked vendors Cloudflare Slack · listed by 514 tracked vendors Slack Mailgun · listed by 242 tracked vendors Mailgun Mixpanel · listed by 166 tracked vendors Mixpanel Fivetran · listed by 147 tracked vendors Fivetran Pendo · listed by 145 tracked vendors Pendo Amplitude · listed by 141 tracked vendors Amplitude ClickHouse · listed by 132 tracked vendors ClickHouse Vanta · listed by 106 tracked vendors Vanta Pylon · listed by 91 tracked vendors Pylon Linear · listed by 90 tracked vendors Linear + 13 more+ 801 more+ 1,046 more

Incidents starting 30 min before to 2 h after

Elasticsearch subprocessor of Twilio, SendGrid, Segment AutoOps node metrics temporarily unavailable in some regions ↗ major −7 min 41 min
Sinch subprocessor of Twilio, SendGrid, Segment Delivery Issue Congo D.R - Orange DRC ↗ minor +1 h 31 min 5 h 15 min
Blackbaud lists Twilio Active Issue Alert – Blackbaud.com - #000693572 ↗ major +5 min 15 min
Genetec lists Twilio Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation East US 2 ↗ minor +12 min 55 min
Harness.io lists Twilio Dashboard export and download APIs are currently facing issue. ↗ minor +1 h 7 min 3 days
OverOps lists Twilio Dashboard export and download APIs are currently facing issue. ↗ minor +1 h 7 min 3 days
Quo lists Twilio Disruption to Sona (AI Agent) Messaging ↗ major +1 h 9 min 1 h 13 min
Klaviyo lists Twilio, SendGrid Flow sending delays ↗ minor +1 h 14 min 2 h 35 min
Graphite lists Segment Merge queue is erroring for some customers ↗ no impact stated +1 h 42 min 21 min
ThriveDesk lists Sentry, GitHub (2 hops) Websocket is down ↗ major −29 min 2 h 47 min
JupiterOne lists Salesforce, Sentry (2 hops) Elevated J1QL execution times ↗ minor −18 min 1 min
Nebius lists HubSpot, Sentry (2 hops) Compute services are partially unavailable for customers ↗ major +29 min 43 min
BigPanda lists MongoDB, AssemblyAI (2 hops) Outbound Delays ↗ minor +1 h 41 min
Velocity T.K. lists MongoDB, AssemblyAI (2 hops) Outbound Delays ↗ minor +1 h 41 min
Confluent lists Zendesk, Atlassian (2 hops) Confluent Cloud Metrics API experienced elevated latency and error rates ↗ no impact stated +1 h 3 min —
Lago lists Sentry, Customer.io (2 hops) Degraded performance on our API ↗ minor +1 h 15 min 10 min
Fireworks lists Vercel, DigitalOcean (2 hops) Service Degradation for Kimi K3 Fast ↗ minor +1 h 53 min 1 min

Incidents

minor ESET LiveGuard delayed sample processing Sep 21 06:09 29 h 43 min 1 2 major Kaseya Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal Sep 21 05:40 14 h 21 min 2 3 no impact stated Idomoo Personalized Video Service Update: Video Generation Sep 21 04:58 4 min 1 5 major Aiven Aiven Console is down Sep 21 04:57 3 h 27 min 22 879 minor Sinch Delivery Issue Brazil - Claro Sep 21 01:32 38 min 28 1,163 critical Webflow [RESOLVED] Reports of form submission notification emails not being delivered for some customers Sep 21 00:45 40 h 19 min 16 28 major Canonical "Livepatch API" is Down Sep 21 00:33 9 min 1 1,391 major Automattic "Pocket Casts Web Player (Pocket Casts)" is Down Sep 20 22:43 6 min 17 148 major Automattic "Pocket Casts Web Player (Pocket Casts)" is Down Sep 20 22:37 1 min 17 148 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Telemat Cel Brazil Sep 20 22:28 36 h 35 min 815 1,881 1minor GitHub Incident with Pull Requests Sep 20 22:13 1 h 8 min 207 1,172 no impact stated SuprSend Object/Users/Preferences API is back up Sep 20 19:48 1 min 1 2 no impact stated SuprSend Object/Users/Preferences API is back up Sep 20 19:44 2 min 1 2 major Depot Some CI jobs failing to start Sep 20 18:09 5 min 1 16 no impact stated Verda Serverless container upload issue Sep 20 18:05 — 3 53 minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico Sep 20 17:47 5 days 815 1,881 1minor Worldpay INC0657165 - We are aware of potential issues with a Third Party Sep 20 17:29 2 h 56 min 10 55 critical Pitney Bowes USPS Service Disruption Observed for CreateShipment & RateShipment Sep 20 17:01 4 h 35 min 1 2 major EasyPost Elevated errors with USPS Services Sep 20 16:55 5 h 23 min 3 4 major Babel Street No New Results in Deep Search Sep 20 16:43 2 h 40 min 1 no impact stated Hostinger· Hosting24 Emergency Server us-1680 Maintenance Sep 20 15:41 16 min 1 minor Brevo Issue with the Transactional Platform Frontend Sep 20 15:02 13 min 21 28 major Kaseya Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted Sep 20 13:33 23 h 19 min 2 3 minor Rapid7 Vulnerability Management - Dashboard and Reporting Degradation Sep 20 11:33 1 h 53 min 8 28 minor DevRev Performance Degradation: Delayed Execution of Workflows (Timeline Comments & Events Sep 20 11:30 2 h 22 min 5 98 major Optimizely CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack) Sep 20 11:24 1 h 43 min 5 14 minor Telesign Operator Alert - Honduras (HN) - Telefonica Celular S.A (CELTEL) (708/02;002) - 09/20/26 Sep 20 10:36 7 h 7 457 no impact stated Hostinger· Hosting24 Emergency Server US-902 Maintenance Sep 20 09:38 1 h 41 min 1 minor BigCommerce Webhooks Delay Sep 20 07:55 1 h 5 min 1 no impact stated Stripe Stripe Support Systems issue Sep 20 07:31 39 min 713 1,636 major Baseten Kimi K3 Model API outage Sep 20 07:19 54 min 51 1,196 minor Datadog Delayed events triggered by emails Sep 20 05:17 1 h 35 min 414 1,681 no impact stated Idomoo Personalized Video Service Update: Video Generation Sep 20 04:59 4 min 1 5 major SigNoz Incident with ingestion [EU] Sep 20 03:18 1 h 49 min 2 critical Red Hat Support Customer Relationship Management (CRM) upgrade Sep 20 02:42 4 h 18 min 8 933 major Babel Street New Results in Document Search Sep 20 01:39 1 h 34 min 1 minor Customer.io Some US customers may experience delays in message sending Sep 19 22:50 27 min 85 329 minor Scaleway [DC2] RPN switch reboot in DC2/S301/D13 Sep 19 22:30 — 22 353 major Supabase Project Lifecycle Activity Degradation Sep 19 20:12 2 h 67 447 1minor Lovable Degraded performance enabling Lovable Cloud Sep 19 19:47 14 min 1 major Canonical "lists.ubuntu.com" is Down Sep 19 18:51 18 min 1 1,391 minor Drata MSSP / Multi-Instance Management Client List Unavailable Sep 19 18:43 1 h 36 min 17 87 minor LogicMonitor LogicMonitor is currently investigating potential impacts to our Account Access Component(s). Sep 19 17:57 15 min 1 minor Beefree PDFs and Thumbnail creation outage Sep 19 17:57 7 min 3 6 minor LogicMonitor LogicMonitor is currently investigating potential impacts to our Account Access Component(s). Sep 19 17:27 21 min 1 minor Fireworks Service Degradation for Kimi K3 Fast Sep 19 16:58 5 min 54 1,375 major Canonical "lists.ubuntu.com" is Down Sep 19 15:33 13 min 1 1,391 no impact stated PropelAuth Increased Timeouts Sep 19 13:52 4 min 5 15 minor Infobip India - WhatsApp Template Service Degradation Sep 19 13:51 21 min 21 177 critical Brevo Issues with Contacts and Imports services Sep 19 12:51 38 min 21 28

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