Third Party Index

Upstream incidents

minor· Intercom· · 9 min

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Listed as a subprocessor by 374 tracked vendors · 1,507 within 2 hops · In window: 1 of its subprocessors · In window: 2 vendors listing it (14 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 485 tracked vendors · incident: SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil, Sep 9 15:40 UTC Twilio Amazon Web Services · listed by 1,552 tracked vendors Amazon Web Services Google Cloud · listed by 1,418 tracked vendors Google Cloud OpenAI · listed by 805 tracked vendors OpenAI Microsoft · listed by 750 tracked vendors Microsoft Cloudflare · listed by 606 tracked vendors Cloudflare Anthropic · listed by 585 tracked vendors Anthropic Snowflake · listed by 324 tracked vendors Snowflake Mailgun · listed by 244 tracked vendors Mailgun ElevenLabs · listed by 106 tracked vendors ElevenLabs Bird · listed by 40 tracked vendors Bird PlanetScale · listed by 32 tracked vendors PlanetScale Cartesia · listed by 24 tracked vendors Cartesia Ably · listed by 13 tracked vendors Ably Intercom · listed by 374 tracked vendors Intercom Chameleon Intelligent Tech · listed by 14 tracked vendors · incident: Builder and Experience loading issues, Sep 9 17:00 UTC Chameleon Intelligen… Cube Dev · listed by 3 tracked vendors · incident: Service gcp-us-central1 seems to be down, Sep 9 16:29 UTC Cube Dev OpenAI · listed by 805 tracked vendors OpenAI Anthropic · listed by 585 tracked vendors Anthropic Sentry · listed by 466 tracked vendors Sentry MongoDB · listed by 232 tracked vendors MongoDB Vanta · listed by 106 tracked vendors Vanta Linear · listed by 92 tracked vendors Linear Workato · listed by 68 tracked vendors Workato Calendly.com · listed by 54 tracked vendors Calendly.com Cloudinary · listed by 39 tracked vendors Cloudinary Groq · listed by 36 tracked vendors Groq PagerDuty · listed by 36 tracked vendors PagerDuty Adobe · listed by 35 tracked vendors Adobe Twilio · listed by 485 tracked vendors · incident: SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil, Sep 9 15:40 UTC Twilio SendGrid · listed by 350 tracked vendors · incident: SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil, Sep 9 15:40 UTC SendGrid Segment · listed by 182 tracked vendors · incident: SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil, Sep 9 15:40 UTC Segment Zapier · listed by 131 tracked vendors · incident: Zap History not displaying Zap runs, Sep 9 17:51 UTC Zapier DevRev · listed by 5 tracked vendors · incident: Delayed search indexing for recently updated records, Sep 9 17:25 UTC DevRev Imperva · listed by 5 tracked vendors · incident: [ INC - 1129 ]Service Degradation Impacting Login to the Imperva Management Portal, Sep 9 17:31 UTC Imperva Unblocked · listed by 1 tracked vendor · incident: Ask Unblocked via Slack experiencing elevated error rate, Sep 9 17:18 UTC Unblocked Blacksmith · listed by 0 tracked vendors · incident: Major outage with our caching infrastructure and our website, Sep 9 16:46 UTC Blacksmith Genetec · listed by 0 tracked vendors · incident: Failures when submitting Access Requests in the System Management Portal, Sep 9 16:47 UTC Genetec Juniper Square · listed by 0 tracked vendors · incident: Delays receiving two-factor authentication codes by text message, Sep 9 16:33 UTC Juniper Square Microsoft · listed by 750 tracked vendors Microsoft Cloudflare · listed by 606 tracked vendors Cloudflare Salesforce · listed by 506 tracked vendors Salesforce HubSpot · listed by 470 tracked vendors HubSpot Datadog · listed by 422 tracked vendors Datadog Zendesk · listed by 391 tracked vendors Zendesk Atlassian · listed by 305 tracked vendors Atlassian Okta · listed by 281 tracked vendors Okta Mailgun · listed by 244 tracked vendors Mailgun GitHub · listed by 210 tracked vendors GitHub + 360 more+ 1,113 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of Intercom SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil ↗ minor −16 min 3 h 33 min
Cube Dev lists Intercom Service gcp-us-central1 seems to be down ↗ no impact stated +33 min ongoing
Chameleon Intelligent Tech lists Intercom Builder and Experience loading issues ↗ no impact stated +1 h 4 min —
SendGrid lists OpenAI, Anthropic (2 hops) SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil ↗ minor −16 min 3 h 33 min
Segment lists OpenAI, Anthropic (2 hops) SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil ↗ minor −16 min 3 h 33 min
Juniper Square lists Anthropic (2 hops) Delays receiving two-factor authentication codes by text message ↗ no impact stated +37 min 3 h 6 min
Blacksmith lists OpenAI, Anthropic (2 hops) Major outage with our caching infrastructure and our website ↗ no impact stated +50 min 1 h 20 min
Genetec lists MongoDB (2 hops) Failures when submitting Access Requests in the System Management Portal ↗ minor +52 min 2 h 8 min
Chainguard lists Knock Labs (2 hops) Issues authenticating to the support portal ↗ minor +53 min 10 min
Unblocked lists OpenAI, Anthropic (2 hops) Ask Unblocked via Slack experiencing elevated error rate ↗ minor +1 h 22 min 1 h 17 min
DevRev lists OpenAI, MongoDB (2 hops) Delayed search indexing for recently updated records ↗ minor +1 h 29 min 17 h 49 min
Imperva lists MongoDB (2 hops) [ INC - 1129 ]Service Degradation Impacting Login to the Imperva Management Portal ↗ minor +1 h 35 min 4 h 58 min
Baseten lists Mistral (2 hops) Partial outage on Nemotron Ultra Model API. **Dedicated Inference is not affected** ↗ minor +1 h 47 min 6 min
Zapier lists OpenAI, Anthropic (2 hops) Zap History not displaying Zap runs ↗ major +1 h 56 min 1 h 49 min
Ciptex lists Yousign (2 hops) Voice Call Failures from a Subset of Twilio Phone Numbers to Numbers in the United States ↗ minor +1 h 57 min 2 h 35 min

Incidents

no impact stated Notion· Notion Unexpected workspace verification banner displayed to some users Sep 10 01:36 43 min 37 164 major Elasticsearch Kibana access restored for UI-assigned Organization Owners on Hosted deployments Sep 10 01:30 21 h 131 1,257 3no impact stated Twilio· SendGrid· Segment Automated Alert: No Customer Impact Sep 10 01:27 18 min 828 1,916 2minor Reducto Partial degradation of Deep Split Sep 10 00:06 — 10 146 major MiniMax Elevated errors on Large Language Models (LLM) Sep 10 00:03 5 min 6 38 no impact stated Omni Support outage Sep 9 23:14 14 min 30 342 critical Pylon Latency Issues within the Pylon Platform Sep 9 23:01 22 min 93 1,119 1minor Relevance AI Customers are unable to save triggers when creating workforces Sep 9 22:57 54 min 2 3 major LiveRamp Intermittent issues impacting Connect UI Sep 9 22:43 7 min 12 99 minor Decagon Delays in Conversation Search, Filtering, and Reporting Sep 9 21:58 2 h 37 min 3 53 critical Snowflake INC20000211 Sep 9 21:53 1 h 58 min 324 1,939 2major Dropbox Some customers are unable to access certain website routes and features. Sep 9 21:36 59 min 35 599 major Braintrust Slow or failed data loading in US region Sep 9 21:30 39 min 31 501 1major Kevel Degraded Ad Serving for US-East-1 Sep 9 21:30 — 1 minor Render Elevated Build and Deploy Times in the Oregon Region Sep 9 21:26 11 min 25 122 major Bloomerang ACH donation errors for Stripe Express (Legacy Bloomerang Payments) for Kindful Fundraising Tools Sep 9 21:16 4 h 5 min 1 major WorkOS Form POST failures for some Authkit customers Sep 9 21:00 2 h 1 min 115 1,270 2major Elasticsearch Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch output Sep 9 20:44 7 days 131 1,257 major 1Password· Kolide Device Trust Service Disruption Sep 9 20:43 27 min 11 18 no impact stated Hostinger· Hosting24 Emergency Server ID-1980 Maintenance Sep 9 20:32 1 h 3 min 1 no impact stated Amplitude S3 export delivery permissions - Resolved Sep 9 20:32 — 142 724 2minor Gong Data Capture & Processing - Call processing delays Sep 9 20:27 19 h 38 min 97 509 major Vanta Sync operations failing for GCP Firestore Sep 9 19:56 25 h 39 min 106 272 major Canonical "Landscape" is Down Sep 9 19:41 12 min 1 1,418 no impact stated Cube Dev ongoing Service gcp-us-central1 seems to be down Sep 9 19:27 ongoing 3 61 minor Kustomer [Kustomer Voice] Unable to Dial Outbound Calls - All PRODS Sep 9 19:25 26 min 2 38 major HeyGen Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions Sep 9 19:25 3 h 38 min 7 9 critical Buttondown Issues with the web app, and the backlog Sep 9 19:18 2 h 58 min 1 major MacStadium Hardware Outage in Atlanta Sep 9 19:13 3 h 2 min 7 282 major Buildkite Buildkite service disruption Sep 9 19:07 6 h 46 min 3 5 minor Qualys US Platform 1, US Platform 4, EU Platform 1, CA Platform 1: Container security Module is failing with HTTP 500 [IM-12857] Sep 9 19:03 18 h 53 min 6 21 minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Long Codes to AT&T United States Sep 9 18:58 3 h 52 min 828 1,916 11minor ShareFile ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts Sep 9 18:38 1 h 16 min 4 14 major Demandbase Slowness in Ad Campaigns Sep 9 18:35 13 min 16 531 major ZeroBounce Service Disruption: Members Platform Sep 9 18:30 — 15 76 no impact stated monday.com Investigating issues with Vibe app Sep 9 18:21 18 min 18 53 minor Sprout Social Trellis Issue Sep 9 18:11 22 min 6 13 no impact stated Gong We are currently experiencing performance degradation on Gong Anywhere Extension Sep 9 17:57 43 min 97 509 2major Zapier Zap History not displaying Zap runs Sep 9 17:51 1 h 49 min 131 742 2minor Twilio· SendGrid· Segment Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States Sep 9 17:51 2 h 33 min 828 1,916 15no impact stated Twilio· SendGrid· Segment Messaging Services Message Send Failures Sep 9 17:47 — 828 1,916 15minor FingerprintPro Ingress endpoint degredation Sep 9 17:46 1 min 2 3 minor Baseten Partial outage on Nemotron Ultra Model API. **Dedicated Inference is not affected** Sep 9 17:42 6 min 53 1,217 1minor Twilio· SendGrid· Segment Provisioning Status Not Being Available for Branded Calling Sep 9 17:34 3 h 7 min 828 1,916 14minor Imperva [ INC - 1129 ]Service Degradation Impacting Login to the Imperva Management Portal Sep 9 17:31 4 h 58 min 5 53 minor DevRev Delayed search indexing for recently updated records Sep 9 17:25 17 h 49 min 5 100 no impact stated Veracode Analytics Degraded Sep 9 17:20 1 h 11 min 3 minor Unblocked Ask Unblocked via Slack experiencing elevated error rate Sep 9 17:18 1 h 17 min 1 34 no impact stated Chameleon Intelligent Tech Builder and Experience loading issues Sep 9 17:00 — 14 163 minor Keeper Security SMS 2FA issues with AWS aggregator Sep 9 16:32 3 h 11 min 3

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