Third Party Index

Upstream incidents

minor· Grafana· · 4 h 36 min

Issues with Geomap Tiles

Listed as a subprocessor by 54 tracked vendors · 756 within 2 hops · In window: 1 of its subprocessors · In window: 0 vendors listing it (6 within 2 hops)

Grafana · listed by 54 tracked vendors GrafanaZendesk · listed by 382 tracked vendors Confluent · listed by 38 tracked vendors · incident: Connectivity degradation - AWS us-east-1, Sep 8 20:01 UTC Confluentngrok · listed by 3 tracked vendors · incident: Endpoints using traffic policies are erroneously hitting limits, Sep 8 19:01 UTC ngrokCloudflare · listed by 593 tracked vendors Atlassian · listed by 297 tracked vendors GitHub · listed by 209 tracked vendors Mailgun · listed by 238 tracked vendors Gong · listed by 94 tracked vendors · incident: We are currently experiencing issues with Engage Accounts, Sep 8 18:10 UTC GongSalesforce · listed by 497 tracked vendors Datadog · listed by 414 tracked vendors Intercom · listed by 368 tracked vendors Pylon · listed by 90 tracked vendors Zapier · listed by 131 tracked vendors WorkOS · listed by 110 tracked vendors Vanta · listed by 107 tracked vendors Hyperdoc (a.k.a. Recall.ai) · listed by 44 tracked vendors Front · listed by 41 tracked vendors Metabase · listed by 36 tracked vendors Gainsight Software · listed by 54 tracked vendors Udemy · listed by 0 tracked vendors · incident: Checkout & Payment Issues, Sep 8 18:46 UTC UdemySmartBear Software · listed by 38 tracked vendors Typeform · listed by 38 tracked vendors PagerDuty · listed by 35 tracked vendors Salesloft · listed by 30 tracked vendors Outreach · listed by 43 tracked vendors Linear · listed by 91 tracked vendors Deepgram · listed by 70 tracked vendors SolarWinds · listed by 25 tracked vendors Webflow · listed by 17 tracked vendors Sinch · listed by 28 tracked vendors Twilio · listed by 474 tracked vendors · incident: SMS Delivery Receipt Delays from Twilio to Safaricom Kenya, Sep 8 19:31 UTC TwilioSendGrid · listed by 342 tracked vendors · incident: SMS Delivery Receipt Delays from Twilio to Safaricom Kenya, Sep 8 19:31 UTC SendGridSegment · listed by 179 tracked vendors · incident: SMS Delivery Receipt Delays from Twilio to Safaricom Kenya, Sep 8 19:31 UTC SegmentSentry · listed by 458 tracked vendors Zoho · listed by 33 tracked vendors Clay · listed by 24 tracked vendors Supabase · listed by 68 tracked vendors Axiom · listed by 18 tracked vendors ServiceNow · listed by 18 tracked vendors Zoom · listed by 179 tracked vendors Boomi, LP · listed by 16 tracked vendors Parallel Web Systems · listed by 16 tracked vendors LangChain · listed by 53 tracked vendors Baseten · listed by 48 tracked vendors Dropbox · listed by 35 tracked vendors Attio · listed by 26 tracked vendors Airtable · listed by 14 tracked vendors fal · listed by 14 tracked vendors ElevenLabs · listed by 101 tracked vendors Adobe · listed by 33 tracked vendors Rapid7 · listed by 8 tracked vendors SOPHOS · listed by 4 tracked vendors Avoma · listed by 3 tracked vendors ComplyAdvantage · listed by 3 tracked vendors Synadia · listed by 3 tracked vendors Trigger.dev · listed by 3 tracked vendors

Incidents starting 30 min before to 2 h after

SendGrid subprocessor of Grafana SMS Delivery Receipt Delays from Twilio to Safaricom Kenya ↗ minor +1 h 26 min 2 h 21 min
Gong lists Mailgun (2 hops) We are currently experiencing issues with Engage Accounts ↗ minor +6 min 56 min
Udemy lists Zendesk, Mailgun (2 hops) Checkout & Payment Issues ↗ no impact stated +42 min 1 h 1 min
ngrok lists Zendesk, Mailgun (2 hops) Endpoints using traffic policies are erroneously hitting limits ↗ major +57 min 1 h 24 min
Twilio lists Sinch (2 hops) SMS Delivery Receipt Delays from Twilio to Safaricom Kenya ↗ minor +1 h 26 min 2 h 21 min
Segment lists Sinch (2 hops) SMS Delivery Receipt Delays from Twilio to Safaricom Kenya ↗ minor +1 h 26 min 2 h 21 min
Confluent lists Zendesk (2 hops) Connectivity degradation - AWS us-east-1 ↗ major +1 h 56 min 16 h 59 min

Incidents

no impact stated Zoom Service Degradation Affecting Zoom Services Sep 9 01:09 23 h 3 min 186 1,020 1minor Qualtrics Login issues in FedRAMP environment Sep 8 20:48 43 min 20 233 1minor Gong Engage & Web App - Degraded Performance Sep 8 20:35 2 h 26 min 97 508 1minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Short Codes to C-spire and Dish United States Sep 8 20:34 2 h 51 min 828 1,916 7minor Twilio· SendGrid· Segment Voice Call Failures from Twilio Phone Numbers to Argentina Sep 8 20:29 9 h 13 min 828 1,916 7minor Sinch Delivery Issue Italy - Poste Mobile Sep 8 20:22 36 min 29 1,181 3major Confluent Connectivity degradation - AWS us-east-1 Sep 8 20:01 16 h 59 min 40 1,194 2minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from Twilio to Safaricom Kenya Sep 8 19:31 2 h 21 min 828 1,916 6minor Qualtrics Login issues in FedRAMP environment Sep 8 19:15 56 min 20 233 1no impact stated Netlify Elevated Errors and Latency in IAD Region Sep 8 18:28 — 13 32 2minor Gong We are currently experiencing issues with Engage Accounts Sep 8 18:10 56 min 97 508 1minor Grafana Issues with Geomap Tiles Sep 8 18:05 4 h 36 min 56 772 1no impact stated Twilio· SendGrid· Segment Twilio Messaging Services Was Degraded Sep 8 17:27 12 min 828 1,916 5minor Brevo Degraded performance - Email Links Sep 8 16:31 3 h 4 min 21 28 1no impact stated HubSpot Some HubSpot tools may be unavailable for some users Sep 8 16:21 59 min 470 1,080 2minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone Italy Sep 8 16:16 23 h 13 min 828 1,916 4minor Grafana High Latency in prod-us-east-2 Sep 8 16:14 4 h 20 min 56 772 1minor GoDaddy Microsoft 365 Web Suite Degraded Sep 8 15:59 1 h 56 min 3 10 1minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Long Codes to Multiple Networks in France Sep 8 15:56 2 h 27 min 828 1,916 6minor bunny.net Payment Gateway Failures on Dashboard Sep 8 15:47 2 h 36 min 7 10 1minor Gorgias Help Center creation not working for new Gorgias accounts Sep 8 15:36 36 min 3 3minor Zapier Webhook Triggers and Zap Actions - Service Disruption Sep 8 14:06 3 h 1 min 130 734 1minor Pylon General error messages navigating on tickets Sep 8 13:14 21 min 93 1,119 2minor Twilio· SendGrid· Segment Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany Sep 8 10:08 4 h 4 min 828 1,916 4no impact stated Cint Cint Platform Issue: Marketplace/Cint Exchange Degraded Respondent Experience Sep 8 09:54 1 min 1 1minor Transifex Degraded Performance Sep 8 09:20 4 h 27 min 1 1minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Megafon Tajikistan Sep 8 08:40 11 h 28 min 828 1,916 3minor Uanataca PCT Enterprise Query Service Unavailable - Investigating Sep 8 08:26 31 min 1 2 1minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Tigo Honduras Sep 8 07:36 42 min 828 1,916 3minor Optimizely CMP Analytics Data Not Displaying Sep 8 07:34 21 h 37 min 5 14 1minor LogicMonitor LogicMonitor is currently investigating potential impacts to our Alert Delivery Component(s). Sep 8 06:35 9 min 1 1minor Digicert CertCentral: Payments through credit cards are intermittently failing at the payment gateway Sep 8 05:49 1 h 22 min 2 3 1minor Sinch Delivery Issue Mexico - AT&T Sep 8 00:21 1 h 15 min 29 1,181 3minor Xero AU: Customers are experiencing errors when using Activity Statement Prefill Sep 7 23:46 7 h 21 min 32 107 1minor Workato Box Connector Performance Degradation Sep 7 23:00 — 68 720 2major Otter Meeting Agent Issues joining Microsoft Teams meetings Sep 7 22:51 18 h 4 min 3 1minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Nex-Tech Wireless United States Sep 7 22:19 22 h 15 min 828 1,916 2minor Twilio· SendGrid· Segment SMS Delivery Delays and Failures from Twilio Phone Numbers to Robi Bangladesh Sep 7 08:53 10 h 44 min 828 1,916 4minor Twilio· SendGrid· Segment SMS Delivery Delays and Failures from Twilio to Telefonica Spain Sep 7 07:34 2 h 35 min 828 1,916 2minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to MTN Congo Sep 7 06:35 6 h 43 min 828 1,916 2minor Twilio· SendGrid· Segment MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Multiple Networks in United States Sep 7 05:55 17 h 12 min 828 1,916 1no impact stated ElevenLabs ElevenReader Elevated Error Rates Sep 7 03:17 4 h 3 min 106 1,518 1

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