Third Party Index

Upstream incidents

no impact stated· Twilio· SendGrid· Segment· · —

503 Errors When Calling Comms-API

Listed as a subprocessor by 815 tracked vendors · 1,881 within 2 hops · In window: 2 of its subprocessors · In window: 7 vendors listing it (15 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Elasticsearch · listed by 128 tracked vendors · incident: AutoOps node metrics temporarily unavailable in some regions, Sep 17 15:50 UTC Elasticsearch Sinch · listed by 29 tracked vendors · incident: Delivery Issue Congo D.R - Orange DRC, Sep 17 17:28 UTC Sinch Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Anthropic · listed by 575 tracked vendors Anthropic Slack · listed by 514 tracked vendors Slack Datadog · listed by 414 tracked vendors Datadog Snowflake · listed by 319 tracked vendors Snowflake Fivetran · listed by 147 tracked vendors Fivetran ClickHouse · listed by 132 tracked vendors ClickHouse Postmark · listed by 109 tracked vendors Postmark ElevenLabs · listed by 103 tracked vendors ElevenLabs Twilio · listed by 480 tracked vendors Twilio SendGrid · listed by 345 tracked vendors SendGrid Segment · listed by 179 tracked vendors Segment Klaviyo · listed by 7 tracked vendors · incident: Flow sending delays, Sep 17 17:10 UTC Klaviyo Harness.io · listed by 3 tracked vendors · incident: Dashboard export and download APIs are currently facing issue., Sep 17 17:03 UTC Harness.io Blackbaud · listed by 0 tracked vendors · incident: Active Issue Alert – Blackbaud.com - #000693572, Sep 17 16:02 UTC Blackbaud Genetec · listed by 0 tracked vendors · incident: Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation East US 2, Sep 17 16:09 UTC Genetec Graphite · listed by 0 tracked vendors · incident: Merge queue is erroring for some customers, Sep 17 17:38 UTC Graphite OverOps · listed by 0 tracked vendors · incident: Dashboard export and download APIs are currently facing issue., Sep 17 17:03 UTC OverOps Quo · listed by 0 tracked vendors · incident: Disruption to Sona (AI Agent) Messaging, Sep 17 17:05 UTC Quo Stripe · listed by 713 tracked vendors Stripe Anthropic · listed by 575 tracked vendors Anthropic Salesforce · listed by 500 tracked vendors Salesforce HubSpot · listed by 459 tracked vendors HubSpot Sentry · listed by 459 tracked vendors Sentry Datadog · listed by 414 tracked vendors Datadog Zendesk · listed by 385 tracked vendors Zendesk Elasticsearch · listed by 128 tracked vendors · incident: AutoOps node metrics temporarily unavailable in some regions, Sep 17 15:50 UTC Elasticsearch Confluent · listed by 40 tracked vendors · incident: Confluent Cloud Metrics API experienced elevated latency and error rates, Sep 17 17:00 UTC Confluent Sinch · listed by 29 tracked vendors · incident: Delivery Issue Congo D.R - Orange DRC, Sep 17 17:28 UTC Sinch Nebius · listed by 12 tracked vendors · incident: Compute services are partially unavailable for customers, Sep 17 16:26 UTC Nebius Lago · listed by 5 tracked vendors · incident: Degraded performance on our API, Sep 17 17:11 UTC Lago JupiterOne · listed by 0 tracked vendors · incident: Elevated J1QL execution times, Sep 17 15:39 UTC JupiterOne ThriveDesk · listed by 0 tracked vendors · incident: Websocket is down, Sep 17 15:27 UTC ThriveDesk OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Cloudflare · listed by 599 tracked vendors Cloudflare Slack · listed by 514 tracked vendors Slack Mailgun · listed by 242 tracked vendors Mailgun Mixpanel · listed by 166 tracked vendors Mixpanel Fivetran · listed by 147 tracked vendors Fivetran Pendo · listed by 145 tracked vendors Pendo Amplitude · listed by 141 tracked vendors Amplitude ClickHouse · listed by 132 tracked vendors ClickHouse Vanta · listed by 106 tracked vendors Vanta Pylon · listed by 91 tracked vendors Pylon Linear · listed by 90 tracked vendors Linear + 13 more+ 801 more+ 1,046 more

Incidents starting 30 min before to 2 h after

Elasticsearch subprocessor of Twilio, SendGrid, Segment AutoOps node metrics temporarily unavailable in some regions ↗ major −7 min 41 min
Sinch subprocessor of Twilio, SendGrid, Segment Delivery Issue Congo D.R - Orange DRC ↗ minor +1 h 31 min 5 h 15 min
Blackbaud lists Twilio Active Issue Alert – Blackbaud.com - #000693572 ↗ major +5 min 15 min
Genetec lists Twilio Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation East US 2 ↗ minor +12 min 55 min
Harness.io lists Twilio Dashboard export and download APIs are currently facing issue. ↗ minor +1 h 7 min 3 days
OverOps lists Twilio Dashboard export and download APIs are currently facing issue. ↗ minor +1 h 7 min 3 days
Quo lists Twilio Disruption to Sona (AI Agent) Messaging ↗ major +1 h 9 min 1 h 13 min
Klaviyo lists Twilio, SendGrid Flow sending delays ↗ minor +1 h 14 min 2 h 35 min
Graphite lists Segment Merge queue is erroring for some customers ↗ no impact stated +1 h 42 min 21 min
ThriveDesk lists Sentry, GitHub (2 hops) Websocket is down ↗ major −29 min 2 h 47 min
JupiterOne lists Salesforce, Sentry (2 hops) Elevated J1QL execution times ↗ minor −18 min 1 min
Nebius lists HubSpot, Sentry (2 hops) Compute services are partially unavailable for customers ↗ major +29 min 43 min
BigPanda lists MongoDB, AssemblyAI (2 hops) Outbound Delays ↗ minor +1 h 41 min
Velocity T.K. lists MongoDB, AssemblyAI (2 hops) Outbound Delays ↗ minor +1 h 41 min
Confluent lists Zendesk, Atlassian (2 hops) Confluent Cloud Metrics API experienced elevated latency and error rates ↗ no impact stated +1 h 3 min —
Lago lists Sentry, Customer.io (2 hops) Degraded performance on our API ↗ minor +1 h 15 min 10 min
Fireworks lists Vercel, DigitalOcean (2 hops) Service Degradation for Kimi K3 Fast ↗ minor +1 h 53 min 1 min

Incidents

minor Cursor Investigating service degradation — Cloud Agents and Automations Sep 17 15:20 4 h 44 min 9 28 minor Twilio· SendGrid· Segment MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States Sep 17 15:11 5 h 14 min 815 1,881 8minor ngrok SSO session validation errors on dashboard.ngrok.com Sep 17 15:10 5 h 26 min 3 major SugarCRM Sugar Market US and Sugar Market EU are down Sep 17 15:05 9 min 1 minor Formstack· Intellistack Formstack Forms: Phone Number Field Sep 17 14:48 4 h 27 min 7 23 minor Asana Slow performance for a subset of Asana users Sep 17 14:36 36 min 29 255 no impact stated Broadcom CASB Gatelets Degraded Performance in the US Central Region Sep 17 14:34 17 h 25 min 2 1minor Notion· Notion Some connected content results unavailable in Notion AI Sep 17 14:07 3 days 37 161 minor Harness.io· OverOps DBDevOps Builds Failing intermittently Sep 17 14:00 31 h 29 min 3 35 major Automattic "Crowdsignal" is Down Sep 17 13:26 1 min 17 150 minor nylas [US/EU] Delayed Message Sync and 404 Errors for IMAP-Based Accounts Sep 17 12:31 2 h 27 min 28 154 major Cursor Investigating service degradation — Grok Bot Sep 17 12:30 2 h 4 min 9 28 major Plain Elevated Errors and Delays Sep 17 12:27 11 min 45 1,017 minor Telesign 2-Way service interruptions Brazil (BR) Sep 17 12:03 5 days 7 457 minor Sinch Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-65291 (MNOC-65292) Sep 17 11:46 28 h 8 min 29 1,163 major Anaplan Platform Alerts Sep 17 11:18 16 min 3 17 minor NinjaOne EU – Apple APNs Certificate Creation and Renewal Issues Sep 17 10:55 1 h 29 min 1 3 no impact stated Nebius Resuming IAM accounts is unavailable Sep 17 10:46 58 min 12 669 1minor Twilio· SendGrid· Segment MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia Sep 17 10:19 4 h 9 min 815 1,881 1major Matillion Some Maia runners failing to start (EU and US regions) Sep 17 10:09 10 min 2 14 major monday.com Issues with automations and integrations Sep 17 10:07 32 min 18 53 minor Imperva [INC-1134] Degradation of performance in Imperva Management Console Sep 17 09:45 33 min 5 53 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to H3G United Kingdom Sep 17 09:43 6 h 37 min 815 1,881 4no impact stated FastSpring Custom Orders Unavailable Sep 17 09:35 2 h 26 min 8 17 minor Bullhorn Bullhorn Back Office - Unable to Send Onboarding Sep 17 09:33 15 min 2 3 no impact stated Brevo Security Incident - ClickFix Sep 17 09:32 — 21 28 minor Webflow [RESOLVED] Reports of issues authorizing MCP for sites within Client Workspaces Sep 17 09:30 41 min 16 28 minor Brevo Multiple Services are Impacted Sep 17 09:20 1 h 40 min 21 28 minor Twilio· SendGrid· Segment User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines Sep 17 09:14 7 h 14 min 815 1,881 4minor monday.com Partial UI functionality degradation Sep 17 09:11 1 h 54 min 18 53 minor Tavily Tavily website degraded performance Sep 17 08:40 38 min 6 89 minor Exact Exact Online - OOPS error when opening the overview Revenue Forecast in Subscriptions (NL/BE) Sep 17 08:31 22 h 27 min 1 2 major Automattic "Crowdsignal" is Down Sep 17 08:21 13 min 17 150 major Automattic "Crowdsignal" is Down Sep 17 08:09 2 min 17 150 minor Scaleway [CKPT] (fr-par) Some customers may have traces ingestion and query unavailability Sep 17 07:59 — 22 354 minor Kaseya VSA9 - Service Disruption - remotecarece3 Sep 17 07:33 2 h 1 min 2 3 no impact stated Hostinger· Hosting24 hPanel Accessibility Issues Sep 17 07:01 33 min 1 major Canonical "Landscape" is Down Sep 17 06:41 13 min 1 1,391 minor Fireworks Service Degradation for GLM 5.2 US Sep 17 06:41 12 min 54 1,375 no impact stated Composio Elevated errors on platform APIs Sep 17 06:40 16 min 9 22 minor Conga Investigating Issue Impacting Conga Platform - EU region Sep 17 06:04 6 h 37 min 9 516 major Pinecone [Serverless][AWS][us-west-2] 5xx errors on the readpath Sep 17 05:37 11 h 7 min 32 320 no impact stated Vercel Failures delivering Logs to Drains Sep 17 05:11 2 h 171 801 2minor ChargeBee API Service Degradation Sep 17 03:51 1 min 58 372 major Canonical "Landscape" is Down Sep 17 03:32 24 min 1 1,391 minor Genesys Elevated Error Rates - Americas (US-East) Sep 17 01:33 3 h 41 min 7 30 minor FingerprintPro Webhooks Degradation Sep 17 01:30 1 h 19 min 2 3 no impact stated Broadcom EMEA and NAM Email Quarantine Portal Login Issue Sep 17 01:21 30 h 29 min 2 major Retell AI Call service disruption Sep 17 01:15 19 min 7 67 minor Criteo Data Processing Delays - Reporting Tools Affected Sep 17 01:13 4 h 25 min 4

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