Third Party Index

Upstream incidents

major· MongoDB· · 6 h 24 min

Support Portal Outage

Listed as a subprocessor by 222 tracked vendors · 1,346 within 2 hops · In window: 2 of its subprocessors · In window: 7 vendors listing it (36 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Stripe · listed by 647 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe Twilio · listed by 450 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio Amazon Web Services · listed by 1,435 tracked vendors Amazon Web Services Google Cloud · listed by 1,284 tracked vendors Google Cloud Microsoft · listed by 704 tracked vendors Microsoft Salesforce · listed by 482 tracked vendors Salesforce Intercom · listed by 341 tracked vendors Intercom Okta · listed by 269 tracked vendors Okta Baseten · listed by 50 tracked vendors Baseten Fastly · listed by 50 tracked vendors Fastly Box · listed by 41 tracked vendors Box Talkdesk · listed by 5 tracked vendors Talkdesk Coveo · listed by 4 tracked vendors Coveo MongoDB · listed by 222 tracked vendors MongoDB Gong · listed by 93 tracked vendors · incident: Gong CRM is currently affected by a service disruption at Salesforce, Sep 16 09:24 UTC Gong DigitalOcean · listed by 79 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOcean Workato · listed by 65 tracked vendors · incident: Salesforce Connector Performance Degradation, Sep 16 09:28 UTC Workato DevRev · listed by 5 tracked vendors · incident: Web App and Computer Access Issues (US-East), Sep 16 09:30 UTC DevRev Kaltura · listed by 4 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Bullhorn · listed by 2 tracked vendors · incident: Salesforce Outage - Performance and Connection Issues, Sep 16 08:42 UTC Bullhorn Contentstack · listed by 0 tracked vendors · incident: Contentstack AWS, Azure and GCP All Regions - Contentstack Support Live Chat And Support Portal Issue, Sep 16 09:22 UTC Contentstack Salesforce · listed by 482 tracked vendors Salesforce Zendesk · listed by 373 tracked vendors Zendesk Atlassian · listed by 291 tracked vendors Atlassian Okta · listed by 269 tracked vendors Okta Mailgun · listed by 231 tracked vendors Mailgun Zoom · listed by 174 tracked vendors Zoom Amplitude · listed by 135 tracked vendors Amplitude Stripe · listed by 647 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe ClickHouse · listed by 130 tracked vendors · incident: Intermittent Issues with the Support tab, Sep 16 10:16 UTC ClickHouse New Relic · listed by 85 tracked vendors · incident: Salesforce Service Disruption, Sep 16 10:08 UTC New Relic Supabase · listed by 57 tracked vendors · incident: Edge Function Latency, Sep 16 09:24 UTC Supabase Gainsight Software · listed by 54 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight Software Akamai · listed by 44 tracked vendors · incident: Case Ticketing Issue, Sep 16 10:51 UTC Akamai Plain · listed by 44 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain rollbar · listed by 29 tracked vendors · incident: Increased occurrence processing pipeline latency, Sep 16 09:45 UTC rollbar Xero · listed by 27 tracked vendors · incident: Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central, Sep 16 08:49 UTC Xero Braze · listed by 19 tracked vendors · incident: Braze Support Services Outage, Sep 16 09:17 UTC Braze Nebius · listed by 12 tracked vendors · incident: [us-central1] Object Storage is partially unavailable, Sep 16 10:45 UTC Nebius Smartsheet · listed by 10 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet Rapid7 · listed by 8 tracked vendors · incident: Rapid7 Customer Portal Degradation, Sep 16 09:27 UTC Rapid7 Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - Chat & Email Third-Party Service Issue, Sep 16 09:40 UTC Digicert InfluxData · listed by 2 tracked vendors · incident: Query performance degradation in Azure Westeurope., Sep 16 10:08 UTC InfluxData Teamtailor · listed by 2 tracked vendors · incident: Intermittent availability issue, Sep 16 09:35 UTC Teamtailor UiPath · listed by 2 tracked vendors · incident: Multiple Region- Uipath Customer Portal - Degraded Performance, Sep 16 09:14 UTC UiPath Apptio · listed by 1 tracked vendor · incident: Salesforce Outage – Support Case Access Impacted, Sep 16 09:34 UTC Apptio Canonical · listed by 1 tracked vendor · incident: "Landscape" is Down, Sep 16 10:27 UTC Canonical Lovable · listed by 1 tracked vendor · incident: Previews and builds failing to start, Sep 16 08:42 UTC Lovable + 208 more+ 1,104 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of MongoDB SMS Delivery Delays from Twilio to Airtel India ↗ minor +33 min 4 h 58 min
Stripe subprocessor of MongoDB Stripe Support Systems issue ↗ no impact stated +58 min 7 h 4 min
Bullhorn lists MongoDB Salesforce Outage - Performance and Connection Issues ↗ major −25 min 11 h 30 min
Contentstack lists MongoDB Contentstack AWS, Azure and GCP All Regions - Contentstack Support Live Chat And Support Portal Issue ↗ minor +16 min 5 h 41 min
Gong lists MongoDB Gong CRM is currently affected by a service disruption at Salesforce ↗ minor +17 min 12 h 40 min
Workato lists MongoDB Salesforce Connector Performance Degradation ↗ minor +21 min 7 h 52 min
DevRev lists MongoDB Web App and Computer Access Issues (US-East) ↗ minor +23 min 50 min
Kaltura lists MongoDB Access to Support portal ↗ minor +41 min 7 h 17 min
DigitalOcean lists MongoDB Support Portal Service Disruption ↗ minor +41 min 11 h 21 min
Lovable lists Mailgun, ElevenLabs (2 hops) Previews and builds failing to start ↗ major −25 min 25 min
Xero lists Mailgun, Adobe (2 hops) Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central ↗ major −18 min 6 h 23 min
UiPath lists Salesforce, Atlassian (2 hops) Multiple Region- Uipath Customer Portal - Degraded Performance ↗ minor +7 min 8 h 31 min
Braze lists Mailgun, Fastly (2 hops) Braze Support Services Outage ↗ critical +11 min 6 h 51 min
Supabase lists Atlassian (2 hops) Edge Function Latency ↗ minor +18 min 3 h 2 min
Rapid7 lists Salesforce, Okta (2 hops) Rapid7 Customer Portal Degradation ↗ no impact stated +21 min 7 h 3 min
Procore lists Salesforce, Okta (2 hops) Third party degradation impacting Procore Customer Support ↗ minor +27 min 6 h 46 min
Apptio lists Salesforce, Elasticsearch (2 hops) Salesforce Outage – Support Case Access Impacted ↗ no impact stated +28 min 6 h 41 min
Teamtailor lists Salesforce, Fastly (2 hops) Intermittent availability issue ↗ no impact stated +28 min —
SendGrid lists Elasticsearch, ElevenLabs (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor +33 min 4 h 58 min
Segment lists Elasticsearch, ElevenLabs (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor +33 min 4 h 58 min
Digicert lists Salesforce, Zendesk (2 hops) DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major +34 min 12 h 33 min
Matterport lists Salesforce, Atlassian (2 hops) Intermittent Issues with Support Case Submission and Phone Support ↗ major +37 min 6 h 14 min
rollbar lists Mailgun (2 hops) Increased occurrence processing pipeline latency ↗ minor +38 min 26 min
Sprout Social lists Elasticsearch (2 hops) Meta Connection Issue ↗ minor +42 min 34 h 32 min
IXOPAY lists Salesforce, Okta (2 hops) Support portal and ticketing intermittently unavailable — third-party service disruption ↗ major +43 min 24 h 6 min
Spendesk lists Salesforce, Amplitude (2 hops) International Transfers feature is unavailable for affected EEA customers ↗ critical +59 min 22 h
InfluxData lists Salesforce, Okta (2 hops) Query performance degradation in Azure Westeurope. ↗ minor +1 h 2 min 6 h 48 min
New Relic lists Salesforce, Zendesk (2 hops) Salesforce Service Disruption ↗ no impact stated +1 h 2 min 5 h 32 min
ClickHouse lists Salesforce (2 hops) Intermittent Issues with the Support tab ↗ minor +1 h 9 min 13 h 49 min
Canonical lists Salesforce (2 hops) "Landscape" is Down ↗ major +1 h 21 min 15 min
Plain lists Salesforce, xAI (2 hops) Degraded AI thread processing ↗ minor +1 h 26 min 25 min
SuperOffice lists Mailgun, Amplitude (2 hops) Login issue ↗ major +1 h 27 min 59 min
Gainsight Software lists Salesforce, Zendesk (2 hops) Salesforce Service Disruption - Cascading impact on Gainsight CS functionality ↗ no impact stated +1 h 27 min 8 h 35 min
Smartsheet lists Salesforce, Atlassian (2 hops) Salesforce connector is experiencing intermittent issues ↗ major +1 h 30 min 10 h 26 min
Tiger Data (creators of TimescaleDB) lists Salesforce, Atlassian (2 hops) The functionality has been restored ↗ no impact stated +1 h 34 min ongoing
Nintex lists Salesforce, Okta (2 hops) DocGen for Salesforce failures due to Salesforce's API outage ↗ no impact stated +1 h 37 min 9 h 38 min
Nebius lists Atlassian (2 hops) [us-central1] Object Storage is partially unavailable ↗ major +1 h 38 min 4 h 56 min
Akamai lists Salesforce, Atlassian (2 hops) Case Ticketing Issue ↗ minor +1 h 45 min 3 h 7 min

Incidents

minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 645 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 6 21 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 32 154 minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 16 no impact stated Resend High latency on General-API Sep 16 12:23 — 64 196 1minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 835 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 47 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 31 187 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 341 1,384 4minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 3 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 497 1minor Signicat Degraded performance - VideoID Sep 16 11:08 15 min 1 no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 29 156 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 44 1,062 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 626 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 10 12 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 54 270 3minor Plain Degraded AI thread processing Sep 16 10:33 25 min 44 946 2major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,284 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 130 1,313 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 85 365 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 495 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 51 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 647 1,514 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 647 1,514 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 14 136 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 30 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 220 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 79 371 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 4 5 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 29 138 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 766 1,756 29minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 496 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 13 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 91 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 65 674 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 27

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