Pendo

pendo.io

Pendo declares 8 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 192 tracked vendors name Pendo as a subprocessor, including Salesforce, LaunchDarkly and PagerDuty.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

8 third parties.

NamePurposeLocationListed since
Amazon Web Services **Purpose:** Email routing, legacy CDN **Location(s) of processing:** US, EU, JPN, AUS (according to customer's hosting location)CDN and Email routing
Anthropic Claude AI**Purpose:** (Optional) AI functionality in product **Location(s) of processing:** USAI-enabled functionality
Elastic.co **Purpose:** Logging and query solution **Location(s) of processing:** US, EU, JPN, AUS (according to customer's hosting location)Search provider
Google Cloud Platform **Purpose:** Hosting infrastructure services, (optional) AI services **Location(s) of processing:** US, EU, JPN, AUS (at customer's designation)Hosting provider, CDN, and AI-enabled functionality.
LangChain **Purpose:** (Recommended Optional) AI agent development infrastructure **Location(s) of processing:** US or EU (according to customer's hosting location)Monitoring and Evaluation of AI product Features
Microsoft Azure **Purpose:** (Optional) AI functionality in product **Location(s) of processing:** US, EU, or JPN (according to customer's hosting location)AI-enabled functionality with Azure OpenAI
OpenAI AI**Purpose:** (Optional) AI functionality in product **Location(s) of processing:** US or EU (according to customer's hosting location)AI-enabled functionality
Tray.ai **Purpose:** Workflow automation and systems integration **Location(s) of processing:** US, EU, JPN, AUS (according to customer's hosting location)Data integration functionality

Web TechnologiesCSV · Atom

Pendo's homepage made 330 requests to 42 domains, 23 services controlled by another company, and 3 domains not identified.

Advertising (9): Google Cloud, Reddit, Inc., Microsoft, Metadata, StackAdapt, X Corp., MNTN, Inc., OpenAI, Spotify ABAnalytics (5): Meta, Magellan AI, LinkedIn, Cloudflare, Intentsify, LLCMarketing automation (2): 6Sense Insights, Inc., AdobeLive chat (1): Qualified.com, Inc.Cookie compliance (1): OneTrustCDN (1): jQueryOther (4): CMS: Builder.io; Geolocation: ipify; usually detected as Issue trackers: Sentry; Video players: Wistia

23 third parties by category: Advertising 9Analytics 5Marketing automation 2Live chat 1Cookie compliance 1CDN 1Other 4

Third parties 23 · 209 requests
Qualified.com, Inc. Qualified 13% of the page's requests 43
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 13% of the page's requests 42
Reddit, Inc. Reddit Ads 6% of the page's requests 21
6Sense Insights, Inc. 6sense 5% of the page's requests 16
Builder.io Builder.io 4% of the page's requests 14
Microsoftsubprocessor Microsoft Advertising 4% of the page's requests 12
Meta Facebook Pixel 2.9.435 2% of the page's requests 8
OneTrust OneTrust 2% of the page's requests 8
Metadata Metadata.io 2% of the page's requests 6
StackAdapt StackAdapt 2% of the page's requests 6
X Corp. Twitter Ads 2% of the page's requests 5
MNTN, Inc. Mountain 1% of the page's requests 4
Magellan AI Magellan AI 1% of the page's requests 4
OpenAIsubprocessor ChatGPT Ads Measurement Pixel 1% of the page's requests 4
Adobe Marketo <1% of the page's requests 3
LinkedIn Linkedin Insight Tag <1% of the page's requests 3
Spotify AB Spotify Pixel <1% of the page's requests 3
ipify ipify <1% of the page's requests 2
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
Intentsify, LLC Intentsify <1% of the page's requests 1
Sentry sentry.io <1% of the page's requests 1
Wistia Wistia <1% of the page's requests 1
jQuery jQuery 3.7.1 jQuery CDN <1% of the page's requests 1
Unknown 3 · 10 requests

australiarevival.com44.238.122.172usbrowserspeed.com

First party 1 · 111 requests
Pendo Emotion Framer Motion GSAP HSTS Lucide Microsoft Clarity Next.js 15.5.28 Next.js App Router Open Graph Pendo 2.348.0_prod-io Priority Hints React Sentry Vercel Vercel Analytics Vercel Speed Insights 1.3.1 Webpack core-js 3.32.2 34% of the page's requests 111

9 tracked companies loaded by the homepage are not in Pendo's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (192)CSV · Atom

1–100 of 192
  • 15Five 15five.com
  • 2NDSITE Inc. (Freshbooks) freshbooks.com Analytics
  • Abode abodehr.com Product Analytics
  • Absorb Software absorbai.com Absorb uses Pendo for its in-app product analytics, in-app guidance, and user feedback platform.; Pendo Privacy Policy can be viewed here.
  • AccountsIQ accountsiq.com Data analytics; User engagement tool
  • Accruent accruent.com Data Analytics
  • Akana by Perforce akana.com BlazeMeter, Gliffy, Perfecto; Product Usage Analytics
  • Alcide alcide.io
  • Allstacks allstacks.com
  • Ambition ambition.com Product Analytics
  • Anaphora anaphora.tech Product analytics and in-app guidance
  • Apolicy apolicy.io Product Analytics application
  • AppDirect appdirect.com
  • AppOmni appomni.com Product Usage and Feedback
  • Apptio apptio.com Product usage analytics, product experience and digital adoption solutions
  • Aprimo aprimo.com Operations, Support, R&D
  • Arctic Wolf arcticwolf.com User Experience Metrics
  • Armis armis.com Third-party analytics provider that captures how users interact with the Service. This information is used to analyze and improve the Services
  • Assent assent.com In-product notices, product guidance, support widget functionality, and release communications.
  • Automation Anywhere automationanywhere.com In-product guides, spotlights, informational tips and other contextual user assistance elements within the product to help onboard and educate users about Automation Anywhere solutions; Anonymized user analytics to understand usage patterns of Automation Anywhere's product; In product user notifications; User feedback on product features
  • AutoRABIT autorabit.com
  • Auvik auvik.com Product analytics
  • AVEVA aveva.com
  • Axcient axcient.com Product Analytics
  • Backblaze backblaze.com A service used by Backblaze for analyzing user experience.
  • Beamery beamery.com Provider used to capture usage data, analytics, and customer
  • Benevity benevity.com Product analytics and user feedback, targeted in-platform guidance, feature adoption nudges, client admin communication to platform admin email addresses.
  • BetterCloud bettercloud.com Data Analytics; [Website]( Analyzes how users are utilizing the application using programmed specific page events.
  • Betterworks betterworks.com Cloud-based product engagement and analytics platform used to provide user guides and NPS surveys to customers.
  • BigTime bigtime.net Analytics tracking
  • BillingPlatform billingplatform.com Pendo Privacy Policy can be viewed here; Service Provided: Product analytics, in-app guidance, & feedback collection
  • Black Kite blackkite.com Product Heat Mapping; Tracks user actions on the platform for the purposes of understanding feature usage and prompting of helper prompts
  • Blackboard blackboard.com Anthology Adopt powered by Pendo; Product analytics service
  • Bloomfire bloomfire.com Product-analytics application
  • Bluebeam bluebeam.com Product analytics and in‑app guidance platform collecting usage and identity data.
  • C3 AI c3.ai Security of Services & Performance Monitoring
  • Capsule CRM capsulecrm.com App guidance and product experience enhancement services
  • Carta carta.com User data analytics
  • Chainalysis chainalysis.com Product analytics; Product analytics, in-app guidance delivery | [More information](
  • Chartbeat chartbeat.com Analytics and in-product messaging; Analytics and performance data for Chartbeat site visitors and application users. In product messaging.
  • Checkr checkr.com In-app Communications
  • CloudFactory cloudfactory.com Feature releases by the product/platform teams for company software
  • CloudM cloudm.io Customer experience tool
  • Cobalt cobalt.io Product Analytics tool
  • Codio codio.com Product feature usage research.
  • CoLab colabsoftware.com Delivers customer notifications within the CoLab application.; Product Experience Platform
  • Collibra collibra.com Platform usage, support and feedback analytics
  • Confirm confirm.com
  • ConnectWise connectwise.com Product Analytics; Product analytics and user feedback; Software tools for product analytics, user feedback, and guided user experiences
  • Contractbook contractbook.com Pendo is being utilised for product analytics.
  • Corelight corelight.com Provider of in-platform usage analytics for Corelight Investigator
  • Couchbase couchbase.com Customer engagement platform
  • CS DISCO csdisco.com Web analytics service
  • Culture Amp cultureamp.com Pendo processes customer feedback and user research data, including survey responses, interview notes, support interactions, feature requests, and other product feedback submitted by authorized users. The service uses artificial intelligence and machine learning technologies to analyze unstructured text, identify themes and trends, generate summaries, categorize feedback, and provide insights to support product discovery and decision-making.; Processing activities may include the collection, storage, organization, aggregation, analysis, summarization, classification, and retrieval of feedback data. AI models may be used to generate insights, recommendations, topic clustering, sentiment analysis, and natural language summaries based on the information provided by users.
  • Cyberhaven cyberhaven.com Product analytics (anonymized)
  • DeepIntent deepintent.com Data Infrastructure Providers; Product analytics and in-application guidance across the platform interface
  • Demandbase demandbase.com AI Support and Services
  • DESelect deselect.com Customer feedback
  • Digicert digicert.com Manage product analytics and customer feedback
  • Dock dock.us Product analytics
  • EditShare editshare.com
  • Eightfold AI eightfold.ai Guides & Interactive Onboarding
  • eSpatial espatial.com https://www.pendo.io/
  • Everbridge everbridge.com
  • Extensis extensis.com
  • Filestack filestack.com ● Marketing analysis
  • Filevine filevine.com Visitor tracking
  • Fireblocks fireblocks.com Pendo facilitates user analytics.
  • Fluxx fluxx.io This service provides product analytics and in-app guidance tools to track user interactions, collect feature usage metrics, and deliver in-app messages, walkthroughs, and feedback mechanisms to improve product experience and adoption.
  • Formassembly formassembly.com Product analytics and user experience platform for tracking user behavior and optimizing product adoption.
  • Formative formative.com In App Guides and User Feedback
  • Fuel Cycle fuelcycle.com Platform that provides users with in-app guidance, announcements, and two-way; communication.
  • Gliffy by Perforce gliffy.com BlazeMeter, Gliffy, Perfecto; Product Usage Analytics
  • HackerRank hackerrank.com In-Product user guidance and analytics
  • HappySignals happysignals.com
  • Harmonic Security harmonic.security Harmonic uses services from Pendo to track user behaviour against user ID
  • Harvest getharvest.com Product Analytics
  • HighLevel gohighlevel.com Data Analytics
  • HighRadius highradius.com Insights and analytics on usage of the HighRadius cloud services by customers
  • Highwire highwire.com Product analytics, user behavior tracking, in-app guidance, and user feedback/surveys
  • HireVue hirevue.com Supports in-product analytics, including feature usage insights and platform performance monitoring within the T2O platform. Processes customer data on Hirevue’s behalf as part of delivering and improving the T2O service.
  • Horizon3.ai horizon3.ai Service for tracking user behavior within Horizon3.ai products to help understand how features are being used/not used within products.; User Behavior Tracking
  • IBM Kubecost kubecost.com Product usage analytics, product experience and digital adoption solutions
  • Idera idera.com In-product analytics tool (web usage behavior, email tracking)
  • IMO Health imohealth.com
  • ImpactPilot impactpilot.io Product usage tracking.
  • Infobase infobase.com Core Product; Product Analytics and In-App Guidance
  • InMotion Hosting inmotionhosting.com Digital experience analytics and troubleshooting; Identifying UX friction points, errors, and performance issues; Improving product usability, stability, and customer support
  • Ivanti ivanti.com In-app guides, product adoption and usage analytics
  • JAGGAER jaggaer.com Provides user guides and usage analysis in JAGGAER Adopt and JAGGAER Advise.
  • JDXpert jdxpert.com Website usage data
  • JobAdder jobadder.com Product analytics and customer feedback portal
  • JupiterOne jupiterone.com Analytics tool to understand page specific events
  • Juvare juvare.com Analytics, reporting, and user journey systems.
  • Keka keka.com Product analytics and user engagement platform used to understand product usage and improve user experience.
  • Kentik kentik.com - Product analytics and customer feedback; Transactional communications
  • Khoros khoros.ai In-app help, guidance, and announcements
  • Korn Ferry kornferry.com
  • Kudoboard kudoboard.com for product marketing [Headquartered at 301 Hillsborough Street, Suite 1900, Raleigh, NC 27603]
  • Kustomer kustomer.com Data analytics; Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It provides product analytics, in-app guidance, and feedback collection tools to help teams optimize user experiences, drive adoption, and increase customer satisfaction. Essentially, Pendo helps make software better by providing insights into user behavior and enabling teams to guide users through applications.
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ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Pendo's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: 1 incident (1 minor)Sep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 major)Sep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: 1 incident (1 critical)Sep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: 2 incidents (1 major, 1 minor)Oct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: 1 incident (1 critical)Nov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 6 incidents in 90 days
  • 4 major or critical
  • 1 h 47 min typical time to resolve
  • 3 h 50 min longest major
BeganIncidentImpactLasted
Degradation of Account and Visitor Reportscritical1 h 11 min
Some Customers Unable to Connect to Pendo MCPminor12 h 29 min
Pairing in Mobile is Not Functionalmajor1 h 47 min
Guide targeting impacted in US Environmentcritical34 min
Latency issue in US region impacting login, guide delivery and event data processingmajor3 h 50 min
Intermittent sign out issueminor56 min
Error thrown in continuing Leo conversationsminor36 min
Guide display disruption affecting the beta Web SDKno impact stated3 h 27 min

Incidents per month

0 4 8 Dec 2025: 0 incidents Jan 2026: 1 incident (1 major) · typical time to resolve 32 min Feb 2026: 2 incidents (1 critical, 1 major) · typical time to resolve 3 days Mar 2026: 2 incidents (2 minor) · typical time to resolve 3 h 18 min Apr 2026: 1 incident (1 minor) · typical time to resolve 9 h 8 min May 2026: 8 incidents (2 critical, 6 minor) · typical time to resolve 7 h 37 min Jun 2026: 1 incident (1 no impact stated) Jul 2026: 4 incidents (1 major, 2 minor, 1 no impact stated) · typical time to resolve 5 h 5 min Aug 2026: 0 incidents Sep 2026: 3 incidents (1 critical, 1 major, 1 minor) · typical time to resolve 56 min Oct 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 12 h 29 min Nov 2026: 1 incident (1 critical) · typical time to resolve 1 h 11 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Pendo UI3
Mobile Guides2
Analytics - Data Processing1
Guide Deliverability1
Guide Targeting1
MCP1
Mobile Analytics1

As Pendo's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Pendo's subprocessorsCSV · Atom

53 reported incidents in the last 30 days, by 5 of the vendors Pendo lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Pendo was involved.

DateCompanyIncidentImpactLasted
OpenAIGPT-image-2.5 and 2.6 Sunburst & Flare High error rate minor32 min
OpenAIUnable to start new Workspace Agent runs critical9 h 42 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
ElasticsearchmOLTP PrivateLink connectivity issue major13 h 28 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
LangChainIncreased latency and 500 rate major—
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
AnthropicElevated errors affecting the Google Calendar connector minor3 h 46 min
AnthropicElevated errors affecting the Gmail connector minor1 h 48 min
AnthropicElevated errors for Claude Sonnet 5.5 major41 min
OpenAI6.1 Sol Degraded Model Performance minor1 h 17 min
AnthropicElevated errors for Claude Sonnet 5.5 major42 min
OpenAIElevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories no impact stated29 min
OpenAIElevated error rates for Ads POST requests minor11 min
AnthropicElevated errors for Claude Fable 5.1 major32 min

And 28 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Pendo's site

Pendo transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/pendo"><img src="https://thirdpartyindex.com/badge/pendo.svg" alt="Pendo transparency rating on Third Party Index" height="20"></a>
[![Pendo transparency rating on Third Party Index](https://thirdpartyindex.com/badge/pendo.svg)](https://thirdpartyindex.com/vendors/pendo)