Third Party Index

Upstream incidents

major· MongoDB· Sep 16, 2026 09:06 UTC · 6 h 24 min

Support Portal Outage

Listed as a subprocessor by 232 tracked vendors · 1,457 within 2 hops · In window: 2 of its subprocessors · In window: 8 vendors listing it (37 within 2 hops)

Incidents starting 30 min before to 2 h after

Twilio subprocessor of MongoDB SMS Delivery Delays from Twilio to Airtel India ↗ minor +33 min 4 h 58 min

Stripe subprocessor of MongoDB Stripe Support Systems issue ↗ no impact stated +58 min 7 h 4 min

Bullhorn lists MongoDB Salesforce Outage - Performance and Connection Issues ↗ major −25 min 11 h 30 min

Contentstack lists MongoDB Contentstack AWS, Azure and GCP All Regions - Contentstack Support Live Chat And Support Portal Issue ↗ minor +16 min 5 h 41 min

Gong lists MongoDB Gong CRM is currently affected by a service disruption at Salesforce ↗ minor +17 min 12 h 40 min

Workato lists MongoDB Salesforce Connector Performance Degradation ↗ minor +21 min 7 h 52 min

DevRev lists MongoDB Web App and Computer Access Issues (US-East) ↗ minor +23 min 50 min

Bitbucket lists MongoDB Delays with Bitbucket Pipelines Execution ↗ minor +25 min 43 min

Kaltura lists MongoDB Access to Support portal ↗ minor +41 min 7 h 17 min

DigitalOcean lists MongoDB Support Portal Service Disruption ↗ minor +41 min 11 h 21 min

Lovable lists Mailgun, ElevenLabs (2 hops) Previews and builds failing to start ↗ major −25 min 25 min

Xero lists Mailgun, Adobe (2 hops) Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central ↗ major −18 min 6 h 23 min

UiPath lists Salesforce, Atlassian (2 hops) Multiple Region- Uipath Customer Portal - Degraded Performance ↗ minor +7 min 8 h 31 min

Braze lists Mailgun, Fastly (2 hops) Braze Support Services Outage ↗ critical +11 min 6 h 51 min

Supabase lists Atlassian (2 hops) Edge Function Latency ↗ minor +18 min 3 h 2 min

Rapid7 lists Salesforce, Okta (2 hops) Rapid7 Customer Portal Degradation ↗ no impact stated +21 min 7 h 3 min

Procore lists Salesforce, Okta (2 hops) Third party degradation impacting Procore Customer Support ↗ minor +27 min 6 h 46 min

Apptio lists Salesforce, Elasticsearch (2 hops) Salesforce Outage – Support Case Access Impacted ↗ no impact stated +28 min 6 h 41 min

Teamtailor lists Salesforce, Fastly (2 hops) Intermittent availability issue ↗ no impact stated +28 min —

SendGrid lists Elasticsearch, ElevenLabs (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor +33 min 4 h 58 min

Segment lists Elasticsearch, ElevenLabs (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor +33 min 4 h 58 min

Digicert lists Salesforce, Zendesk (2 hops) DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major +34 min 12 h 33 min

Matterport lists Salesforce, Atlassian (2 hops) Intermittent Issues with Support Case Submission and Phone Support ↗ major +37 min 6 h 14 min

rollbar lists Mailgun (2 hops) Increased occurrence processing pipeline latency ↗ minor +38 min 26 min

Sprout Social lists Elasticsearch (2 hops) Meta Connection Issue ↗ minor +42 min 34 h 32 min

IXOPAY lists Salesforce, Okta (2 hops) Support portal and ticketing intermittently unavailable — third-party service disruption ↗ major +43 min 24 h 6 min

Spendesk lists Salesforce, Amplitude (2 hops) International Transfers feature is unavailable for affected EEA customers ↗ critical +59 min 22 h

InfluxData lists Salesforce, Okta (2 hops) Query performance degradation in Azure Westeurope. ↗ minor +1 h 2 min 6 h 48 min

New Relic lists Salesforce, Zendesk (2 hops) Salesforce Service Disruption ↗ no impact stated +1 h 2 min 5 h 32 min

ClickHouse lists Salesforce (2 hops) Intermittent Issues with the Support tab ↗ minor +1 h 9 min 13 h 49 min

Canonical lists Salesforce (2 hops) "Landscape" is Down ↗ major +1 h 21 min 15 min

Plain lists Salesforce, xAI (2 hops) Degraded AI thread processing ↗ minor +1 h 26 min 25 min

SuperOffice lists Mailgun, Amplitude (2 hops) Login issue ↗ major +1 h 27 min 59 min

Gainsight Software lists Salesforce, Zendesk (2 hops) Salesforce Service Disruption - Cascading impact on Gainsight CS functionality ↗ no impact stated +1 h 27 min 8 h 35 min

Smartsheet lists Salesforce, Atlassian (2 hops) Salesforce connector is experiencing intermittent issues ↗ major +1 h 30 min 10 h 26 min

Tiger Data (creators of TimescaleDB) lists Salesforce, Atlassian (2 hops) The functionality has been restored ↗ no impact stated +1 h 34 min ongoing

Nintex lists Salesforce, Okta (2 hops) DocGen for Salesforce failures due to Salesforce's API outage ↗ no impact stated +1 h 37 min 9 h 38 min

Nebius lists Atlassian (2 hops) [us-central1] Object Storage is partially unavailable ↗ major +1 h 38 min 4 h 56 min

Akamai lists Salesforce, Atlassian (2 hops) Case Ticketing Issue ↗ minor +1 h 45 min 3 h 7 min

Incidents

Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1 minor

WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 521 no impact stated

Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated

Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor

Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 14 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 100 minor

Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 68 720 2 no impact stated

Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 29 minor

Supabase Edge Function Latency Sep 16 09:24 3 h 2 min 68 454 1 minor

Gong Gong CRM is currently affected by a service disruption at Salesforce Sep 16 09:24 12 h 40 min 97 509 2 minor

Ping Identity Customer Support Portal degraded performance Sep 16 09:20 4 h 41 min 6 53 1 critical

Braze Braze Support Services Outage Sep 16 09:17 6 h 51 min 19 42 1 critical

BigCommerce Contact Center System Outage Sep 16 09:15 6 h 27 min 1 minor

UiPath Multiple Region- Uipath Customer Portal - Degraded Performance Sep 16 09:14 8 h 31 min 2 12 1 major

MongoDB Support Portal Outage Sep 16 09:06 6 h 24 min 232 1,457 8 major

Kaseya [KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services Sep 16 09:06 6 h 14 min 2 3 minor

Flexera Flexera Community- Service unavailable Sep 16 09:04 25 h 57 min 1 no impact stated

Telesign Possible Delays in Service Response Sep 16 08:58 23 h 36 min 8 464 1 minor

Gearset Salesforce service disruption affecting multiple instances Sep 16 08:55 9 h 57 min 2 3 minor

Instructure Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels. Sep 16 08:52 6 h 37 min 2 4 major

Xero Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central Sep 16 08:49 6 h 23 min 32 107 major

Lyyti Support services disruption Sep 16 08:44 4 h 18 min 1 1 major

Lovable Previews and builds failing to start Sep 16 08:42 25 min 1 major

Bullhorn Salesforce Outage - Performance and Connection Issues Sep 16 08:42 11 h 30 min 2 3 minor

Signicat Degraded performance - Signicat Dashboard Sep 16 08:36 2 h 3 min 1 minor

Optimizely Delay of E-Mails Submitted via SMTP API Sep 16 08:33 23 min 5 14 minor

Exact All products - Support portal unavailable (Global) Sep 16 08:28 21 h 23 min 1 2 minor

Cursor Investigating service degradation Sep 16 08:03 39 min 10 29 1 minor

PagerDuty Issue Identified - Notification message Sep 16 07:59 11 min 36 234 minor

Qualys AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869] Sep 16 07:39 16 min 6 21 major

GitHub Degradation with Gemini 3.8 Flash Sep 16 07:20 10 h 27 min 210 1,188 2 minor

Supabase Auth Service Outage Sep 16 07:17 2 h 16 min 68 454 1 minor

Segment SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru Sep 16 07:07 6 h 9 min 828 1,916 6 no impact stated

Tailscale Iru (formerly Kandji) device posture integration failure Sep 16 06:43 2 h 12 min 5 111 minor

Scaleway [INSTANCE][FR-PAR-2] Outbound connectivity issues Sep 16 06:22 1 h 35 min 23 359 major

Canonical "launchpad.net" is Down Sep 16 06:17 30 min 1 1,418 minor

Segment SMS Delivery Delays from Twilio to Etisalat Egypt Sep 16 06:15 6 h 21 min 828 1,916 3 major

AfterShip Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTC Sep 16 05:53 23 h 39 min 2 no impact stated

Bandwidth Bandwidth Local Market Impairment - 920 - New Haven, CT Sep 16 05:35 4 h 50 min 13 68 minor

Telesign 2-Way service interruptions Colombia (CO) Sep 16 04:56 2 h 56 min 8 464 major

Canonical "Landscape" is Down Sep 16 04:50 21 min 1 1,418 minor

Segment SMS Delivery Delays from Twilio to Tigo Paraguay Sep 16 04:49 6 h 27 min 828 1,916 1 minor

Sinch Delivery Issue Paraguay - Tigo Sep 16 04:18 3 h 2 min 29 1,181 3 no impact stated

Bandwidth Bandwidth Local Market Impairment - 234 - Pittsburgh, PA Sep 16 04:16 10 h 54 min 13 68 minor

OverOps IACM Module Registry timeouts Sep 16 04:13 12 h 31 min 3 36 minor

Zoom Service Degradation Affecting Zoom Phone Outbound Calls in China Region Sep 16 04:00 35 min 186 1,021 minor

Segment SMS Delivery Failures from Twilio to Vivo Brazil Sep 16 03:32 6 h 12 min 828 1,916 4 no impact stated

Vercel Invoice Generation Paused Sep 16 03:21 — 172 811 minor

Reducto Partial degradation of Parse for requests with embed_pdf_metadata Sep 16 02:59 — 10 146 minor

Segment MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada Sep 16 02:43 4 h 50 min 828 1,916 4