Hotjar

hotjar.com · Part of Contentsquare

Hotjar declares 37 subprocessors, plus 5 of its own affiliates, in its subprocessor list, which we last checked on Nov 12, 2026 (evidence). They include Amazon Web Services, OpenAI and Microsoft. The list last changed on Oct 13, 2026: 0 added, 0 removed, 6 changed. 68 tracked vendors name Hotjar as a subprocessor, including Clearbit, Metabase and Hightouch.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

37 third parties, 5 affiliates.

NamePurposeLocationListed since
Ada Support, Inc. Customer support and ticketing servicesToronto, Canada(Adequacy decision; SCCs)
Amazon Web Services, Inc.
Data hosting; Data hosting for Data Connect; Data hosting for the following plans:; Experience Analytics Extension to Product Analytics (“DXA Extension”); Hosting of Sense Chat and Customer Data and backups; Pro & Enterprise; Provides Large Language Model (LLM); and
EU: Ireland (AWS-EU-West-1); Europe: Frankfurt, Germany (AWS-EU-Central-1); Europe: Ireland (AWS-EU-West-1); Europe: Ireland (AWS-EU-West-1),; France (AWS-EU-West-3),; Frankfurt, Germany (AWS EU-Central-1) (at-rest only),; Frankfurt, Germany (AWS EU-Central-1) (at-rest only),,; Germany (AWS-EU-Central-1),; Ireland (AWS-EU-West-1),; Italy (AWS-EU-South-1), or; Ohio, USA (AWS-US-East-2), or; Oregon, USA (AWS-US-West-2); Spain (AWS-EU-South-2),; Sweden (AWS-EU-North-1),; USA: Ohio, USA (AWS-US-East-2); USA: Virginia, USA (AWS-US-East-1); United Kingdom (AWS-EU-West-2),; Virginia, USA (AWS-US-East-1),; or
(- DPF; - SCCs; DPF; SCCs)
Amazon Web Services Bedrock AIGrowth, Pro, and Enterprise; Provides Large Language Model (LLM) for the following plans:
France (AWS-EU-West-3),; Germany (AWS-EU-Central-1),; Ireland (AWS-EU-West-1),; Italy (AWS-EU-South-1), or; Ohio, USA (AWS-US-East-2), or; Oregon, USA (AWS-US-West-2); Spain (AWS-EU-South-2),; Sweden (AWS-EU-North-1),; United Kingdom (AWS-EU-West-2),; Virginia, USA (AWS-US-East-1),; or
(DPF; SCCs)
Atlassian Pty Ltd (Jira) Customer support and ticketing servicesSydney, Australia(DPF; SCCs)
Atoms - Retex Milan, Italy(N/A)
Cardinal Path LLC Illinois, USA(SCCs)
Content Square SAS Professional Services; Support, Maintenance, Professional ServicesFrankfurt, Germany; London, UK; New York, USA; Paris, France(DPF; Intercompany SCCs)
Content Square Canada Professional ServicesToronto, Canada(Adequacy decision; Intercompany SCCs)
Content Square Israel Ltd. Support, Maintenance, Professional ServicesTel Aviv, Israel(Adequacy decision; Intercompany SCCs)
Content Square Singapore PTE Support, Professional ServicesSingapore(Intercompany SCCs)
Content Square Spain, S.L. Professional ServicesMadrid, Spain(Intercompany SCCs)
ContentSquare DXA SAAS Solutions LLC Professional ServicesDubai, UAE(Intercompany SCCs)
ContentSquare Egypt Support, Professional ServicesCairo, Egypt(Intercompany SCCs)
ContentSquare Italy S.r.l. Support, Professional ServicesMilan, Italy(Intercompany SCCs)
Contentsquare Japan G.K. Professional ServicesTokyo, Japan(Adequacy decision; Intercompany SCCs)
Converteo SAS Paris, France(N/A)
Daily.co Hosting of recordings*Europe: Ireland (AWS-EU-West-1)*(DPF; SCCs)
Deepgram, Inc. AISan Francisco, USA(SCCs)
Dentsu Manchester Limited Manchester, UK(UK SCCs)
Group Onepoint SAS Paris, France(N/A)
Level Access, Inc. Virginia, USA(SCCs)
Loris Technologies, Ltd. Support, Maintenance, Professional Services and conversational intelligence servicesTel Aviv, Israel(Adequacy decision; Intercompany SCCs)
Microsoft Corporation (Azure) Growth, Pro, and Enterprise; Provides Large Language Model (LLM); Provides Large Language Model (LLM) for the following plans:
Arizona, USA (Azure-West US 3),; California, USA (Azure-West US),; Canada (Azure-Canada East),; Europe; France; France (Azure- France Central),; Germany (Azure-Germany West Central),; Illinois, USA (Azure-North Central US),; India (Azure-South India); Italy (Azure-Italy North); Italy (Azure-Italy North),; Japan (Azure-Japan East), or; Netherlands (Azure-West Europe),; New South Wales (Azure-Australia East); Norway (Azure-Norway East),; Sweden (Azure-Sweden Central),; Switzerland (Azure-Switzerland North), or; Texas, USA (Azure-South Central US),; USA; United Kingdom (Azure-UK South); Virginia, USA (Azure-East US 2); Virginia, USA (Azure-East US), or; or
(- DPF; - SCCs; DPF; SCCs)
Microsoft Azure Data hosting for the following plans:; Experience Analytics Extension to Product Analytics (“DXA Extension”); Pro & Enterprise; andEurope: Ireland (Azure-North Europe); USA: Virginia, USA (Azure-East US); or
OpenAI OpCo, LLC AIProvides Large Language Model (LLM)Europe; USA; or(SCCs)
Postmark Email delivery serviceChicago, USA(DPF; SCCs)
Salesforce, Inc. San Francisco, USA(DPF; SCCs)
Scaletrix.AI (Alabs AI Privacy Limited) Gurgaon, India(SCCs)
See “Product Analytics” section below for further sub-processors utilized for this feature
Snowflake Inc. USA: Ohio, USA (AWS-US-East-2)(DPF; SCCs)
Temesis SAS Paris, France(N/A)
Tremendous, LLC Participant rewards providerNew York, USA(DPF)
Turbopuffer Inc. USA: Ohio, USA (AWS-US-East-2)(SCCs)
Twilio Inc. Data hostingDublin, Ireland(N/A)
Up Reply GmbH Munich, Germany(N/A)
Zendesk, Inc. Customer support and ticketing servicesSan Francisco, USA(DPF; SCCs)
Zilker Trail Consulting Texas, USA(SCCs)
Hotjar affiliates (5)
NamePurposeLocationListed since
Hotjar Germany GmbH Support, Maintenance, Professional ServicesBerlin, Germany(Intercompany SCCs)
Hotjar Netherlands BV Support, Maintenance, Professional ServicesAmsterdam, Netherlands(Intercompany SCCs)
Hotjar UK Limited Support, Maintenance, Professional ServicesLondon, UK(Intercompany SCCs)
Hotjar Web Portugal, Unipessoal LDA Support, Maintenance, Professional ServicesPorto Salvo, Portugal(Intercompany SCCs)
Hotjar Web Services Spain S.L. Support, Maintenance, Professional ServicesBarcelona, Spain(Intercompany SCCs)

Web TechnologiesCSV · Atom

Hotjar's homepage made 273 requests to 44 domains, 22 services controlled by another company, and 1 domain not identified.

Advertising (5): Google Cloud, StackAdapt, Microsoft, OpenAI, Reddit, Inc.Analytics (5): Clearbit, LinkedIn, Meta, G2.com; usually detected as Analytics: MuxMarketing automation (4): PathFactory, Adobe, Apollo, OktopostCookie compliance (1): OneTrustCDN (1): jsDelivrOther (6): Affiliate programs: PartnerStack; Issue trackers: Sentry; usually detected as Personalisation: Contentful; SEO: Ahrefs; Security: FingerprintPro; Video players: Wistia

22 third parties by category: Advertising 5Analytics 5Marketing automation 4Cookie compliance 1CDN 1Other 6

Third parties 22 · 221 requests
Contentful ctfassets.net 29% of the page's requests 80
Google Cloud DoubleClick Floodlight Google Analytics Google Tag Manager 15% of the page's requests 40
Wistia Wistia 11% of the page's requests 30
OneTrust OneTrust 6% of the page's requests 16
PathFactory PathFactory 3% of the page's requests 8
Clearbit Clearbit Clearbit Reveal 2% of the page's requests 6
StackAdapt StackAdapt 2% of the page's requests 5
Microsoftsubprocessor Microsoft Advertising 1% of the page's requests 4
OpenAIsubprocessor ChatGPT Ads Measurement Pixel 1% of the page's requests 4
Adobe Marketo 1% of the page's requests 3
Apollo Apollo.io 1% of the page's requests 3
FingerprintPro Fingerprint 1% of the page's requests 3
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Meta Facebook Pixel 2.9.435 1% of the page's requests 3
Reddit, Inc. Reddit Ads 1% of the page's requests 3
G2.com G2 Track Your Prospects <1% of the page's requests 2
Oktopost Oktopost <1% of the page's requests 2
PartnerStack PartnerStack <1% of the page's requests 2
Ahrefs Ahrefs <1% of the page's requests 1
Mux litix.io <1% of the page's requests 1
Sentry Sentry 9.6.1 <1% of the page's requests 1
jsDelivr jsDelivr <1% of the page's requests 1
Affiliates 2 · 19 requests
Contentsquaresubprocessor Contentsquare 5% of the page's requests 14
Heap Heap 2% of the page's requests 5
Unknown 1 · 1 request

mpc2-prod-23-is5qnl632q-ue.a.run.app

First party 1 · 32 requests
Hotjar Contentful Framer Motion HSTS HockeyStack Hotjar Next.js 14.2.35 Open Graph PWA Priority Hints React Vercel Vercel Analytics Vercel Speed Insights 2.0.0 Webpack core-js 3.32.2 styled-components 5.3.11 12% of the page's requests 32

17 tracked companies loaded by the homepage are not in Hotjar's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (68)CSV · Atom

68 companies
  • Absorb Software absorbai.com Hotjar's Privacy Policy can be viewed here.; Product analytics
  • ActiveState activestate.com Data analytics
  • Apica apica.io Integrations for behaviour analytics Malta
  • Bluebeam bluebeam.com Behavioral analytics on web properties including heatmaps and recordings.
  • Cerbos cerbos.dev
  • Check Point Software Technologies checkpoint.com Usage Information and Product Analytics
  • CK-12 Foundation ck12.org event logging for analytics
  • Clearbit clearbit.com Hotjar is an application analytics platform that provide insight into how users interacts with Clearbit Site and Services.
  • Cobalt cobalt.io Product experience and website analytics tool
  • Contentsquare contentsquare.com Support, Maintenance, Professional Services
  • CookieYes cookieyes.com Customer support chat services
  • Couchdrop couchdrop.io Data analytics; Website and product analytics and tracking.
  • DataCamp datacamp.com Data analytics; Usage Analytics via heatmaps
  • Dataships dataships.io
  • Dear Lucy dearlucy.co Behaviour analytics, product analytics
  • Digicert digicert.com Provide website analytics and advertising insights
  • Dynamiq getdynamiq.ai User behavior analytics and product experience insights
  • EAB eab.com User Behavior Monitoring
  • Experian experian.com Sub-Processor; Website analytics and behaviour tool providing heatmaps, session recordings and user feedback
  • Extensis extensis.com
  • EZO ezo.io Performance Monitoring of the Service
  • Findmyshift findmyshift.com Site analytics
  • Four/Four fourfour.ai Data analytics; HotJar provides in-app analytics and screen recording software
  • FrankieOne frankieone.com Portal usage analytics
  • FreeBusy freebusy.io Web analytics
  • Friendbuy friendbuy.com User analytics provider
  • Go Autonomous goautonomous.io DPA: https://www.hotjar.com/legal/support/dpa/; Data localized in EU: Ireland.; Hotjar is used to analyze usage of the platform for debugging and improvement.
  • Heap heap.io Consulting, support, maintenance, implementation, and development
  • Hightouch hightouch.com Usage Analytics
  • Hiver hiverhq.com Analytics
  • Hubstaff hubstaff.com Analytics; Behavior analytics platform with heatmaps, recordings, surveys, and feedback tools.
  • ImpactPilot impactpilot.io Product analytics and research.
  • InMotion Hosting inmotionhosting.com Improve user experience
  • Instruqt instruqt.com Analytics; Anonymized analysis of website usage (visitor recordings, heatmaps and clickstreams)
  • JWX jwx.com Site analytics tool
  • Klevu klevu.com Site user/behavior analytics to understand user needs and optimize services and user experience. Only used on the Klevu Merchant Centre (KMC) admin portal.
  • Knak knak.com Analytics & Monitoring
  • Krisp krisp.ai Hotjar is a user experience (UX) and behavior analytics platform designed to help businesses understand how users interact with their websites or applications.; Web analytics
  • Macha AI getmacha.com Session recordings and behavioural analytics
  • Marker.io marker.io Analytics
  • Matillion matillion.com
  • Metabase metabase.com Understanding website visitor behavior.
  • Moogsoft moogsoft.com
  • Nexxen nexxen.com Product Experience Insights Tool For Behavior Analytics & Feedback Data
  • Orderful orderful.com Product analytics
  • Posit posit.co Product experience insights (heatmaps, session recordings, on-site surveys) for posit.co
  • Prezi prezi.com Analytics Tooling
  • Q-CTRL q-ctrl.com Heatmaps and screen recordings
  • QFlow.ai qflow.ai Developer tools
  • Ripcord ripcord.com
  • Seekr seekr.com Heatmaps and Behavior Analysis
  • Skedda skedda.com Hotjar provides a suite of user behavior analytics and feedback tools that help Skedda understand how visitors interact with our marketing and sign up pages; Marketing
  • SMTP2GO smtp2go.com Customer Feedback
  • StatusCake statuscake.com Analytics
  • Storydoc storydoc.com Platform UI/UX tracking
  • TrackingTime trackingtime.co Customer Analytics, Malta
  • TradeCentric tradecentric.com
  • Transifex transifex.com Analytics
  • TrueVault truevault.com Product Analytics
  • Trustmary trustmary.com User analytics
  • UltraDNS ultradns.com Provide website analytics and advertising insights
  • Unbabel unbabel.com Survey — Behavioural Analytics and Feedback
  • Vaimo vaimo.com Marketing
  • Verda verda.com Data analytics; Privacy policy:
  • Veritonic veritonic.com
  • Wayground wayground.com
  • WeTravel wetravel.com Website and app analytics.
  • windsor.ai windsor.ai Advertising, Analytics, and Marketing

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: 1 incident (1 no impact stated)Sep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 0 major or critical
  • 3 h 40 min typical time to resolve
BeganIncidentImpactLasted
Data collection paused for some customersno impact stated3 h 40 min
Growth customers not renewed on 12 Aug for one dayno impact stated1 min
Potentially all hotjar accounts with varying degrees of limited service.no impact stated—
Missing VOC Responsesno impact stated—
Potential login issues to Hotjarno impact stated16 h 18 min
Surveys not opening in Hotjar applicationminor59 min
Heatmaps: Issues Generating New Screenshotsminor2 days

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 16 h 18 min Feb 2026: 0 incidents Mar 2026: 0 incidents Apr 2026: 0 incidents May 2026: 0 incidents Jun 2026: 1 incident (1 no impact stated) Jul 2026: 1 incident (1 no impact stated) Aug 2026: 1 incident (1 no impact stated) · typical time to resolve 1 min Sep 2026: 1 incident (1 no impact stated) · typical time to resolve 3 h 40 min Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

As Hotjar's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Hotjar's subprocessorsCSV · Atom

250 reported incidents in the last 30 days, by 9 of the vendors Hotjar lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Hotjar was involved.

DateCompanyIncidentImpactLasted
TwilioVoice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia minorongoing
TwilioSMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in France minorongoing
TwilioSMS Delivery Delays from Twilio to Virgin Mobile Colombia minorongoing
TwilioSMS Delivery Delays from Twilio to Telenor Pakistan minor5 h 6 min
OpenAIGPT-image-2.5 and 2.6 Sunburst & Flare High error rate minor32 min
SnowflakeINC20000347 minor32 min
TwilioMMS Delivery Failures from Twilio to GCI United States minor3 min
TwilioSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
TwilioSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
TwilioSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
TwilioSMS Delivery Delays from Twilio to MTS Kazakhstan minor14 h 6 min
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minor11 h 19 min
OpenAIUnable to start new Workspace Agent runs critical9 h 42 min
TwilioMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States minor16 h 29 min
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
turbopufferDashboard Outage critical—
TwilioVoice Call Failures in JP1 minor3 h 51 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
TwilioIssue resolved minor1 h 43 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
ContentsquareZoning Analysis might remains stuck in an infinite loading state no impact stated18 h 20 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min

And 225 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

  1. Changed subprocessor: Amazon Web Services, Inc. locations: -EU: Ireland (AWS-EU-West-1), -USA: Ohio, USA (AWS-US-East-2), EU: Ireland (AWS-EU-West-1), Europe: Frankfurt, Germany (AWS-EU-Central-1), Europe: Ireland (AWS-EU-West-1), France (AWS-EU-West-3), Frankfurt, Germany (AWS EU-Central-1) (at-rest only), Germany (AWS-EU-Central-1), Ireland (AW… evidence list before and after
  2. Changed subprocessor: Deepgram, Inc. evidence list before and after
  3. Changed subprocessor: Microsoft Corporation (Azure) evidence list before and after
  4. Changed subprocessor: Salesforce, Inc. evidence list before and after
  5. Changed subprocessor: Snowflake Inc. evidence list before and after
  6. Changed subprocessor: Turbopuffer Inc. evidence list before and after
Rating badge for Hotjar's site

Hotjar transparency rating

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