Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 4 h 58 min

SMS Delivery Delays from Twilio to Airtel India

Listed as a subprocessor by 766 tracked vendors · 1,756 within 2 hops · In window: 2 of its subprocessors · In window: 29 vendors listing it (37 within 2 hops)

Its subprocessors Reporting vendor List it List one of those ClickHouse · listed by 130 tracked vendors · incident: Intermittent Issues with the Support tab, Sep 16 10:16 UTC ClickHouse Plain · listed by 44 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Amazon Web Services · listed by 1,435 tracked vendors Amazon Web Services Google Cloud · listed by 1,284 tracked vendors Google Cloud OpenAI · listed by 740 tracked vendors OpenAI Microsoft · listed by 704 tracked vendors Microsoft Anthropic · listed by 545 tracked vendors Anthropic Slack · listed by 476 tracked vendors Slack Datadog · listed by 397 tracked vendors Datadog Snowflake · listed by 316 tracked vendors Snowflake Fivetran · listed by 145 tracked vendors Fivetran Elasticsearch · listed by 123 tracked vendors Elasticsearch Postmark · listed by 102 tracked vendors Postmark ElevenLabs · listed by 88 tracked vendors ElevenLabs Twilio · listed by 450 tracked vendors Twilio SendGrid · listed by 323 tracked vendors SendGrid Segment · listed by 170 tracked vendors Segment Stripe · listed by 647 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe Gong · listed by 93 tracked vendors · incident: Gong CRM is currently affected by a service disruption at Salesforce, Sep 16 09:24 UTC Gong New Relic · listed by 85 tracked vendors · incident: Salesforce Service Disruption, Sep 16 10:08 UTC New Relic DigitalOcean · listed by 79 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOcean Workato · listed by 65 tracked vendors · incident: Salesforce Connector Performance Degradation, Sep 16 09:28 UTC Workato Gainsight Software · listed by 54 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight Software Plain · listed by 44 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Apollo · listed by 29 tracked vendors · incident: Salesforce Service Disruption, Sep 16 11:00 UTC Apollo rollbar · listed by 29 tracked vendors · incident: Increased occurrence processing pipeline latency, Sep 16 09:45 UTC rollbar Braze · listed by 19 tracked vendors · incident: Braze Support Services Outage, Sep 16 09:17 UTC Braze Qualtrics · listed by 19 tracked vendors · incident: Salesforce Workflow Connection issues noticed in all Regions, Sep 16 09:53 UTC Qualtrics Smartsheet · listed by 10 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet Conga · listed by 9 tracked vendors · incident: Informational Notice – Salesforce Service Disruption, Sep 16 11:08 UTC Conga Jamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC Jamf Akamai · listed by 44 tracked vendors · incident: Case Ticketing Issue, Sep 16 10:51 UTC Akamai Rapid7 · listed by 8 tracked vendors · incident: Rapid7 Customer Portal Degradation, Sep 16 09:27 UTC Rapid7 Mailgun · listed by 231 tracked vendors Mailgun Elasticsearch · listed by 123 tracked vendors Elasticsearch Linear · listed by 79 tracked vendors Linear Deepgram · listed by 69 tracked vendors Deepgram Resend · listed by 64 tracked vendors Resend Fireworks · listed by 53 tracked vendors Fireworks Hyperdoc (a.k.a. Recall.ai) · listed by 49 tracked vendors Hyperdoc (a.k.a. Rec… LangChain · listed by 47 tracked vendors LangChain Hex · listed by 42 tracked vendors Hex OpenRouter · listed by 42 tracked vendors OpenRouter turbopuffer · listed by 38 tracked vendors turbopuffer Metabase · listed by 35 tracked vendors Metabase LiveKit · listed by 30 tracked vendors LiveKit Paddle · listed by 29 tracked vendors Paddle Sumo Logic · listed by 29 tracked vendors Sumo Logic Svix · listed by 28 tracked vendors Svix Sinch · listed by 26 tracked vendors Sinch 84codes · listed by 25 tracked vendors 84codes + 13 more+ 752 more+ 970 more

Incidents starting 30 min before to 2 h after

ClickHouse subprocessor of Twilio, SendGrid, Segment Intermittent Issues with the Support tab ↗ minor +36 min 13 h 49 min
Plain subprocessor of Twilio, SendGrid, Segment Degraded AI thread processing ↗ minor +53 min 25 min
UiPath lists Twilio Multiple Region- Uipath Customer Portal - Degraded Performance ↗ minor −26 min 8 h 31 min
Braze lists Twilio Braze Support Services Outage ↗ critical −22 min 6 h 51 min
Gong lists Twilio Gong CRM is currently affected by a service disruption at Salesforce ↗ minor −16 min 12 h 40 min
Workato lists Twilio Salesforce Connector Performance Degradation ↗ minor −12 min 7 h 52 min
DevRev lists Segment Web App and Computer Access Issues (US-East) ↗ minor −10 min 50 min
Procore lists Twilio Third party degradation impacting Procore Customer Support ↗ minor −6 min 6 h 46 min
Apptio lists SendGrid Salesforce Outage – Support Case Access Impacted ↗ no impact stated −5 min 6 h 41 min
Teamtailor lists Twilio Intermittent availability issue ↗ no impact stated −5 min —
Digicert lists Twilio DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major +1 min 12 h 33 min
Matterport lists Segment Intermittent Issues with Support Case Submission and Phone Support ↗ major +4 min 6 h 14 min
rollbar lists Segment Increased occurrence processing pipeline latency ↗ minor +5 min 26 min
Kaltura lists Twilio Access to Support portal ↗ minor +8 min 7 h 17 min
DigitalOcean lists Twilio, SendGrid Support Portal Service Disruption ↗ minor +8 min 11 h 21 min
Sprout Social lists Segment Meta Connection Issue ↗ minor +9 min 34 h 32 min
IXOPAY lists Twilio Support portal and ticketing intermittently unavailable — third-party service disruption ↗ major +10 min 24 h 6 min
Qualtrics lists Segment Salesforce Workflow Connection issues noticed in all Regions ↗ major +13 min 3 h 50 min
Veryfi lists Twilio, SendGrid API performance impacted for some accounts ↗ minor +15 min 16 min
Stripe lists Twilio Stripe Support Systems issue ↗ no impact stated +25 min 7 h 4 min
Spendesk lists Segment International Transfers feature is unavailable for affected EEA customers ↗ critical +26 min 22 h
New Relic lists SendGrid Salesforce Service Disruption ↗ no impact stated +29 min 5 h 32 min
Gainsight Software lists Twilio Salesforce Service Disruption - Cascading impact on Gainsight CS functionality ↗ no impact stated +54 min 8 h 35 min
Smartsheet lists Twilio Salesforce connector is experiencing intermittent issues ↗ major +57 min 10 h 26 min
Nintex lists Twilio, SendGrid DocGen for Salesforce failures due to Salesforce's API outage ↗ no impact stated +1 h 4 min 9 h 38 min
Apollo lists Twilio Salesforce Service Disruption ↗ no impact stated +1 h 20 min —
Conga lists Twilio Informational Notice – Salesforce Service Disruption ↗ minor +1 h 28 min 25 h 36 min
Clever lists Twilio Clever's Support Team Delayed in Assisting Districts ↗ minor +1 h 44 min 12 h 18 min
Jamf lists Twilio Fulfillment services ↗ major +1 h 52 min 3 h 24 min
OpenGov lists SendGrid Help Center and Technical Support Outage ↗ major +1 h 59 min 7 h 31 min
Contentstack lists MongoDB (2 hops) Contentstack AWS, Azure and GCP All Regions - Contentstack Support Live Chat And Support Portal Issue ↗ minor −17 min 5 h 41 min
Supabase lists Sentry, HubSpot (2 hops) Edge Function Latency ↗ minor −15 min 3 h 2 min
Rapid7 lists Anthropic, Salesforce (2 hops) Rapid7 Customer Portal Degradation ↗ no impact stated −13 min 7 h 3 min
InfluxData lists Salesforce, Okta (2 hops) Query performance degradation in Azure Westeurope. ↗ minor +28 min 6 h 48 min
Canonical lists Salesforce (2 hops) "Landscape" is Down ↗ major +48 min 15 min
Tiger Data (creators of TimescaleDB) lists Anthropic, Salesforce (2 hops) The functionality has been restored ↗ no impact stated +1 h 1 min ongoing
Nebius lists Sentry, HubSpot (2 hops) [us-central1] Object Storage is partially unavailable ↗ major +1 h 5 min 4 h 56 min
Akamai lists Salesforce, Atlassian (2 hops) Case Ticketing Issue ↗ minor +1 h 12 min 3 h 7 min
Signicat lists MongoDB, Mailchimp (2 hops) Degraded performance - VideoID ↗ minor +1 h 28 min 15 min

Incidents

minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 645 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 6 21 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 32 154 minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 16 no impact stated Resend High latency on General-API Sep 16 12:23 — 64 196 1minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 835 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 47 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 31 187 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 341 1,384 4minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 3 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 497 1minor Signicat Degraded performance - VideoID Sep 16 11:08 15 min 1 no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 29 156 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 44 1,062 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 626 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 10 12 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 54 270 3minor Plain Degraded AI thread processing Sep 16 10:33 25 min 44 946 2major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,284 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 130 1,313 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 85 365 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 495 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 51 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 647 1,514 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 647 1,514 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 14 136 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 30 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 220 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 79 371 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 4 5 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 29 138 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 766 1,756 29minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 496 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 13 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 91 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 65 674 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 27

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