Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 4 h 58 min

SMS Delivery Delays from Twilio to Airtel India

Listed as a subprocessor by 815 tracked vendors · 1,881 within 2 hops · In window: 2 of its subprocessors · In window: 30 vendors listing it (38 within 2 hops)

Its subprocessors Reporting vendor List it List one of those ClickHouse · listed by 132 tracked vendors · incident: Intermittent Issues with the Support tab, Sep 16 10:16 UTC ClickHouse Plain · listed by 45 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Anthropic · listed by 575 tracked vendors Anthropic Slack · listed by 514 tracked vendors Slack Datadog · listed by 414 tracked vendors Datadog Snowflake · listed by 319 tracked vendors Snowflake Fivetran · listed by 147 tracked vendors Fivetran Elasticsearch · listed by 128 tracked vendors Elasticsearch Postmark · listed by 109 tracked vendors Postmark ElevenLabs · listed by 103 tracked vendors ElevenLabs Twilio · listed by 480 tracked vendors Twilio SendGrid · listed by 345 tracked vendors SendGrid Segment · listed by 179 tracked vendors Segment Stripe · listed by 713 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe Gong · listed by 96 tracked vendors · incident: Gong CRM is currently affected by a service disruption at Salesforce, Sep 16 09:24 UTC Gong New Relic · listed by 91 tracked vendors · incident: Salesforce Service Disruption, Sep 16 10:08 UTC New Relic DigitalOcean · listed by 89 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOcean Workato · listed by 66 tracked vendors · incident: Salesforce Connector Performance Degradation, Sep 16 09:28 UTC Workato Gainsight Software · listed by 55 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight Software Plain · listed by 45 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Apollo · listed by 33 tracked vendors · incident: Salesforce Service Disruption, Sep 16 11:00 UTC Apollo rollbar · listed by 30 tracked vendors · incident: Increased occurrence processing pipeline latency, Sep 16 09:45 UTC rollbar Braze · listed by 19 tracked vendors · incident: Braze Support Services Outage, Sep 16 09:17 UTC Braze Qualtrics · listed by 19 tracked vendors · incident: Salesforce Workflow Connection issues noticed in all Regions, Sep 16 09:53 UTC Qualtrics Bitbucket · listed by 11 tracked vendors · incident: Delays with Bitbucket Pipelines Execution, Sep 16 09:32 UTC Bitbucket Smartsheet · listed by 11 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet Conga · listed by 9 tracked vendors · incident: Informational Notice – Salesforce Service Disruption, Sep 16 11:08 UTC Conga Akamai · listed by 46 tracked vendors · incident: Case Ticketing Issue, Sep 16 10:51 UTC Akamai Rapid7 · listed by 8 tracked vendors · incident: Rapid7 Customer Portal Degradation, Sep 16 09:27 UTC Rapid7 Mailgun · listed by 242 tracked vendors Mailgun Elasticsearch · listed by 128 tracked vendors Elasticsearch Linear · listed by 90 tracked vendors Linear Resend · listed by 78 tracked vendors Resend Deepgram · listed by 76 tracked vendors Deepgram Fireworks · listed by 54 tracked vendors Fireworks Hyperdoc (a.k.a. Recall.ai) · listed by 52 tracked vendors Hyperdoc (a.k.a. Rec… LangChain · listed by 51 tracked vendors LangChain OpenRouter · listed by 49 tracked vendors OpenRouter Hex · listed by 43 tracked vendors Hex turbopuffer · listed by 39 tracked vendors turbopuffer Metabase · listed by 35 tracked vendors Metabase Paddle · listed by 33 tracked vendors Paddle LiveKit · listed by 32 tracked vendors LiveKit Sumo Logic · listed by 29 tracked vendors Sumo Logic Sinch · listed by 28 tracked vendors Sinch Svix · listed by 28 tracked vendors Svix 84codes · listed by 25 tracked vendors 84codes + 13 more+ 801 more+ 1,046 more

Incidents starting 30 min before to 2 h after

ClickHouse subprocessor of Twilio, SendGrid, Segment Intermittent Issues with the Support tab ↗ minor +36 min 13 h 49 min
Plain subprocessor of Twilio, SendGrid, Segment Degraded AI thread processing ↗ minor +53 min 25 min
UiPath lists Twilio Multiple Region- Uipath Customer Portal - Degraded Performance ↗ minor −26 min 8 h 31 min
Braze lists Twilio Braze Support Services Outage ↗ critical −22 min 6 h 51 min
Gong lists Twilio Gong CRM is currently affected by a service disruption at Salesforce ↗ minor −16 min 12 h 40 min
Workato lists Twilio Salesforce Connector Performance Degradation ↗ minor −12 min 7 h 52 min
DevRev lists Segment Web App and Computer Access Issues (US-East) ↗ minor −10 min 50 min
Bitbucket lists Twilio Delays with Bitbucket Pipelines Execution ↗ minor −8 min 43 min
Procore lists Twilio Third party degradation impacting Procore Customer Support ↗ minor −6 min 6 h 46 min
Apptio lists SendGrid Salesforce Outage – Support Case Access Impacted ↗ no impact stated −5 min 6 h 41 min
Teamtailor lists Twilio Intermittent availability issue ↗ no impact stated −5 min —
Digicert lists Twilio DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major +1 min 12 h 33 min
Matterport lists Segment Intermittent Issues with Support Case Submission and Phone Support ↗ major +4 min 6 h 14 min
rollbar lists Segment Increased occurrence processing pipeline latency ↗ minor +5 min 26 min
Kaltura lists Twilio Access to Support portal ↗ minor +8 min 7 h 17 min
DigitalOcean lists Twilio, SendGrid Support Portal Service Disruption ↗ minor +8 min 11 h 21 min
Sprout Social lists Segment Meta Connection Issue ↗ minor +9 min 34 h 32 min
IXOPAY lists Twilio Support portal and ticketing intermittently unavailable — third-party service disruption ↗ major +10 min 24 h 6 min
Qualtrics lists Segment Salesforce Workflow Connection issues noticed in all Regions ↗ major +13 min 3 h 50 min
Veryfi lists Twilio, SendGrid API performance impacted for some accounts ↗ minor +15 min 16 min
Stripe lists Twilio Stripe Support Systems issue ↗ no impact stated +25 min 7 h 4 min
Spendesk lists Segment International Transfers feature is unavailable for affected EEA customers ↗ critical +26 min 22 h
New Relic lists SendGrid Salesforce Service Disruption ↗ no impact stated +29 min 5 h 32 min
Gainsight Software lists Twilio Salesforce Service Disruption - Cascading impact on Gainsight CS functionality ↗ no impact stated +54 min 8 h 35 min
Smartsheet lists Twilio Salesforce connector is experiencing intermittent issues ↗ major +57 min 10 h 26 min
Nintex lists Twilio, SendGrid DocGen for Salesforce failures due to Salesforce's API outage ↗ no impact stated +1 h 4 min 9 h 38 min
Apollo lists Twilio Salesforce Service Disruption ↗ no impact stated +1 h 20 min —
Conga lists Twilio Informational Notice – Salesforce Service Disruption ↗ minor +1 h 28 min 25 h 36 min
Clever lists Twilio Clever's Support Team Delayed in Assisting Districts ↗ minor +1 h 44 min 12 h 18 min
Jamf lists Twilio Fulfillment services ↗ major +1 h 52 min 3 h 24 min
OpenGov lists SendGrid Help Center and Technical Support Outage ↗ major +1 h 59 min 7 h 31 min
Contentstack lists MongoDB (2 hops) Contentstack AWS, Azure and GCP All Regions - Contentstack Support Live Chat And Support Portal Issue ↗ minor −17 min 5 h 41 min
Supabase lists HubSpot, Sentry (2 hops) Edge Function Latency ↗ minor −15 min 3 h 2 min
Rapid7 lists Anthropic, Salesforce (2 hops) Rapid7 Customer Portal Degradation ↗ no impact stated −13 min 7 h 3 min
InfluxData lists Salesforce, Okta (2 hops) Query performance degradation in Azure Westeurope. ↗ minor +28 min 6 h 48 min
Canonical lists Salesforce (2 hops) "Landscape" is Down ↗ major +48 min 15 min
Tiger Data (creators of TimescaleDB) lists Anthropic, Salesforce (2 hops) The functionality has been restored ↗ no impact stated +1 h 1 min ongoing
Nebius lists HubSpot, Sentry (2 hops) [us-central1] Object Storage is partially unavailable ↗ major +1 h 5 min 4 h 56 min
Akamai lists Salesforce, Atlassian (2 hops) Case Ticketing Issue ↗ minor +1 h 12 min 3 h 7 min
Signicat lists MongoDB, Mailchimp (2 hops) Degraded performance - VideoID ↗ minor +1 h 28 min 15 min

Incidents

minor Kaseya Datto Endpoint Backup - UK Region - Intermittent Connectivity Degradation Sep 16 13:14 3 h 14 min 2 3 major Coveo [All Regions] Salesforce sources update Issues Sep 16 13:04 5 days 4 670 minor Netlify Elevated Image CDN Errors Sep 16 12:58 50 min 13 32 major Gorgias Customer sidebar search not working Sep 16 12:51 1 h 14 min 3 no impact stated Redpanda Scheduled Database Maintenance Sep 16 12:45 36 min 2 4 minor DevRev Platform Performance & Errors Sep 16 12:45 45 min 5 98 minor Firmable User Management & Authentication: Delays in webhook delivery Sep 16 12:44 59 min 1 minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 670 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 7 23 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 38 175 1minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 17 no impact stated Resend High latency on General-API Sep 16 12:23 — 78 225 2minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 879 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 48 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 32 196 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 364 1,480 5minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 4 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 516 1minor Signicat Degraded performance - VideoID Sep 16 11:08 15 min 1 no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 33 170 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 46 1,115 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 669 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 11 13 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 55 277 3minor Plain Degraded AI thread processing Sep 16 10:33 25 min 45 1,017 2major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,391 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 132 1,406 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 91 395 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 514 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 55 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 713 1,636 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 713 1,636 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 17 148 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 34 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 229 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 89 404 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 4 5 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 30 155 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 815 1,881 30minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1

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