Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 4 h 58 min

SMS Delivery Delays from Twilio to Airtel India

Listed as a subprocessor by 815 tracked vendors · 1,881 within 2 hops · In window: 2 of its subprocessors · In window: 30 vendors listing it (38 within 2 hops)

Its subprocessors Reporting vendor List it List one of those ClickHouse · listed by 132 tracked vendors · incident: Intermittent Issues with the Support tab, Sep 16 10:16 UTC ClickHouse Plain · listed by 45 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Anthropic · listed by 575 tracked vendors Anthropic Slack · listed by 514 tracked vendors Slack Datadog · listed by 414 tracked vendors Datadog Snowflake · listed by 319 tracked vendors Snowflake Fivetran · listed by 147 tracked vendors Fivetran Elasticsearch · listed by 128 tracked vendors Elasticsearch Postmark · listed by 109 tracked vendors Postmark ElevenLabs · listed by 103 tracked vendors ElevenLabs Twilio · listed by 480 tracked vendors Twilio SendGrid · listed by 345 tracked vendors SendGrid Segment · listed by 179 tracked vendors Segment Stripe · listed by 713 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe Gong · listed by 96 tracked vendors · incident: Gong CRM is currently affected by a service disruption at Salesforce, Sep 16 09:24 UTC Gong New Relic · listed by 91 tracked vendors · incident: Salesforce Service Disruption, Sep 16 10:08 UTC New Relic DigitalOcean · listed by 89 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOcean Workato · listed by 66 tracked vendors · incident: Salesforce Connector Performance Degradation, Sep 16 09:28 UTC Workato Gainsight Software · listed by 55 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight Software Plain · listed by 45 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Apollo · listed by 33 tracked vendors · incident: Salesforce Service Disruption, Sep 16 11:00 UTC Apollo rollbar · listed by 30 tracked vendors · incident: Increased occurrence processing pipeline latency, Sep 16 09:45 UTC rollbar Braze · listed by 19 tracked vendors · incident: Braze Support Services Outage, Sep 16 09:17 UTC Braze Qualtrics · listed by 19 tracked vendors · incident: Salesforce Workflow Connection issues noticed in all Regions, Sep 16 09:53 UTC Qualtrics Bitbucket · listed by 11 tracked vendors · incident: Delays with Bitbucket Pipelines Execution, Sep 16 09:32 UTC Bitbucket Smartsheet · listed by 11 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet Conga · listed by 9 tracked vendors · incident: Informational Notice – Salesforce Service Disruption, Sep 16 11:08 UTC Conga Akamai · listed by 46 tracked vendors · incident: Case Ticketing Issue, Sep 16 10:51 UTC Akamai Rapid7 · listed by 8 tracked vendors · incident: Rapid7 Customer Portal Degradation, Sep 16 09:27 UTC Rapid7 Mailgun · listed by 242 tracked vendors Mailgun Elasticsearch · listed by 128 tracked vendors Elasticsearch Linear · listed by 90 tracked vendors Linear Resend · listed by 78 tracked vendors Resend Deepgram · listed by 76 tracked vendors Deepgram Fireworks · listed by 54 tracked vendors Fireworks Hyperdoc (a.k.a. Recall.ai) · listed by 52 tracked vendors Hyperdoc (a.k.a. Rec… LangChain · listed by 51 tracked vendors LangChain OpenRouter · listed by 49 tracked vendors OpenRouter Hex · listed by 43 tracked vendors Hex turbopuffer · listed by 39 tracked vendors turbopuffer Metabase · listed by 35 tracked vendors Metabase Paddle · listed by 33 tracked vendors Paddle LiveKit · listed by 32 tracked vendors LiveKit Sumo Logic · listed by 29 tracked vendors Sumo Logic Sinch · listed by 28 tracked vendors Sinch Svix · listed by 28 tracked vendors Svix 84codes · listed by 25 tracked vendors 84codes + 13 more+ 801 more+ 1,046 more

Incidents starting 30 min before to 2 h after

ClickHouse subprocessor of Twilio, SendGrid, Segment Intermittent Issues with the Support tab ↗ minor +36 min 13 h 49 min
Plain subprocessor of Twilio, SendGrid, Segment Degraded AI thread processing ↗ minor +53 min 25 min
UiPath lists Twilio Multiple Region- Uipath Customer Portal - Degraded Performance ↗ minor −26 min 8 h 31 min
Braze lists Twilio Braze Support Services Outage ↗ critical −22 min 6 h 51 min
Gong lists Twilio Gong CRM is currently affected by a service disruption at Salesforce ↗ minor −16 min 12 h 40 min
Workato lists Twilio Salesforce Connector Performance Degradation ↗ minor −12 min 7 h 52 min
DevRev lists Segment Web App and Computer Access Issues (US-East) ↗ minor −10 min 50 min
Bitbucket lists Twilio Delays with Bitbucket Pipelines Execution ↗ minor −8 min 43 min
Procore lists Twilio Third party degradation impacting Procore Customer Support ↗ minor −6 min 6 h 46 min
Apptio lists SendGrid Salesforce Outage – Support Case Access Impacted ↗ no impact stated −5 min 6 h 41 min
Teamtailor lists Twilio Intermittent availability issue ↗ no impact stated −5 min —
Digicert lists Twilio DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major +1 min 12 h 33 min
Matterport lists Segment Intermittent Issues with Support Case Submission and Phone Support ↗ major +4 min 6 h 14 min
rollbar lists Segment Increased occurrence processing pipeline latency ↗ minor +5 min 26 min
Kaltura lists Twilio Access to Support portal ↗ minor +8 min 7 h 17 min
DigitalOcean lists Twilio, SendGrid Support Portal Service Disruption ↗ minor +8 min 11 h 21 min
Sprout Social lists Segment Meta Connection Issue ↗ minor +9 min 34 h 32 min
IXOPAY lists Twilio Support portal and ticketing intermittently unavailable — third-party service disruption ↗ major +10 min 24 h 6 min
Qualtrics lists Segment Salesforce Workflow Connection issues noticed in all Regions ↗ major +13 min 3 h 50 min
Veryfi lists Twilio, SendGrid API performance impacted for some accounts ↗ minor +15 min 16 min
Stripe lists Twilio Stripe Support Systems issue ↗ no impact stated +25 min 7 h 4 min
Spendesk lists Segment International Transfers feature is unavailable for affected EEA customers ↗ critical +26 min 22 h
New Relic lists SendGrid Salesforce Service Disruption ↗ no impact stated +29 min 5 h 32 min
Gainsight Software lists Twilio Salesforce Service Disruption - Cascading impact on Gainsight CS functionality ↗ no impact stated +54 min 8 h 35 min
Smartsheet lists Twilio Salesforce connector is experiencing intermittent issues ↗ major +57 min 10 h 26 min
Nintex lists Twilio, SendGrid DocGen for Salesforce failures due to Salesforce's API outage ↗ no impact stated +1 h 4 min 9 h 38 min
Apollo lists Twilio Salesforce Service Disruption ↗ no impact stated +1 h 20 min —
Conga lists Twilio Informational Notice – Salesforce Service Disruption ↗ minor +1 h 28 min 25 h 36 min
Clever lists Twilio Clever's Support Team Delayed in Assisting Districts ↗ minor +1 h 44 min 12 h 18 min
Jamf lists Twilio Fulfillment services ↗ major +1 h 52 min 3 h 24 min
OpenGov lists SendGrid Help Center and Technical Support Outage ↗ major +1 h 59 min 7 h 31 min
Contentstack lists MongoDB (2 hops) Contentstack AWS, Azure and GCP All Regions - Contentstack Support Live Chat And Support Portal Issue ↗ minor −17 min 5 h 41 min
Supabase lists HubSpot, Sentry (2 hops) Edge Function Latency ↗ minor −15 min 3 h 2 min
Rapid7 lists Anthropic, Salesforce (2 hops) Rapid7 Customer Portal Degradation ↗ no impact stated −13 min 7 h 3 min
InfluxData lists Salesforce, Okta (2 hops) Query performance degradation in Azure Westeurope. ↗ minor +28 min 6 h 48 min
Canonical lists Salesforce (2 hops) "Landscape" is Down ↗ major +48 min 15 min
Tiger Data (creators of TimescaleDB) lists Anthropic, Salesforce (2 hops) The functionality has been restored ↗ no impact stated +1 h 1 min ongoing
Nebius lists HubSpot, Sentry (2 hops) [us-central1] Object Storage is partially unavailable ↗ major +1 h 5 min 4 h 56 min
Akamai lists Salesforce, Atlassian (2 hops) Case Ticketing Issue ↗ minor +1 h 12 min 3 h 7 min
Signicat lists MongoDB, Mailchimp (2 hops) Degraded performance - VideoID ↗ minor +1 h 28 min 15 min

Incidents

minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 30 155 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 815 1,881 30minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 515 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 14 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 98 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 66 713 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 28 minor Supabase Edge Function Latency Sep 16 09:24 3 h 2 min 67 447 1minor Gong Gong CRM is currently affected by a service disruption at Salesforce Sep 16 09:24 12 h 40 min 96 501 2minor Ping Identity Customer Support Portal degraded performance Sep 16 09:20 4 h 41 min 6 53 1critical Braze Braze Support Services Outage Sep 16 09:17 6 h 51 min 19 42 1critical BigCommerce Contact Center System Outage Sep 16 09:15 6 h 27 min 1 minor UiPath Multiple Region- Uipath Customer Portal - Degraded Performance Sep 16 09:14 8 h 31 min 2 12 1major MongoDB Support Portal Outage Sep 16 09:06 6 h 24 min 230 1,434 8major Kaseya [KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services Sep 16 09:06 6 h 14 min 2 3 minor Flexera Flexera Community- Service unavailable Sep 16 09:04 25 h 57 min 1 no impact stated Telesign Possible Delays in Service Response Sep 16 08:58 23 h 36 min 7 457 1minor Gearset Salesforce service disruption affecting multiple instances Sep 16 08:55 9 h 57 min 2 3 minor Instructure Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels. Sep 16 08:52 6 h 37 min 2 4 major Xero Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central Sep 16 08:49 6 h 23 min 30 104 major Lyyti Support services disruption Sep 16 08:44 4 h 18 min 1 1major Lovable Previews and builds failing to start Sep 16 08:42 25 min 1 major Bullhorn Salesforce Outage - Performance and Connection Issues Sep 16 08:42 11 h 30 min 2 3 minor Signicat Degraded performance - Signicat Dashboard Sep 16 08:36 2 h 3 min 1 minor Optimizely Delay of E-Mails Submitted via SMTP API Sep 16 08:33 23 min 5 14 minor Exact All products - Support portal unavailable (Global) Sep 16 08:28 21 h 23 min 1 2 minor Cursor Investigating service degradation Sep 16 08:03 39 min 9 28 1minor PagerDuty Issue Identified - Notification message Sep 16 07:59 11 min 36 232 minor Qualys AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869] Sep 16 07:39 16 min 6 21 major GitHub Degradation with Gemini 3.8 Flash Sep 16 07:20 10 h 27 min 207 1,172 2minor Supabase Auth Service Outage Sep 16 07:17 2 h 16 min 67 447 1minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru Sep 16 07:07 6 h 9 min 815 1,881 6no impact stated Tailscale Iru (formerly Kandji) device posture integration failure Sep 16 06:43 2 h 12 min 5 108 minor Scaleway [INSTANCE][FR-PAR-2] Outbound connectivity issues Sep 16 06:22 1 h 35 min 22 353 major Canonical "launchpad.net" is Down Sep 16 06:17 30 min 1 1,391 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Etisalat Egypt Sep 16 06:15 6 h 21 min 815 1,881 3major AfterShip Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTC Sep 16 05:53 23 h 39 min 2 no impact stated Bandwidth Bandwidth Local Market Impairment - 920 - New Haven, CT Sep 16 05:35 4 h 50 min 12 66 minor Telesign 2-Way service interruptions Colombia (CO) Sep 16 04:56 2 h 56 min 7 457 major Canonical "Landscape" is Down Sep 16 04:50 21 min 1 1,391 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Tigo Paraguay Sep 16 04:49 6 h 27 min 815 1,881 1minor Sinch Delivery Issue Paraguay - Tigo Sep 16 04:18 3 h 2 min 28 1,163 3no impact stated Bandwidth Bandwidth Local Market Impairment - 234 - Pittsburgh, PA Sep 16 04:16 10 h 54 min 12 66 minor Harness.io· OverOps IACM Module Registry timeouts Sep 16 04:13 12 h 31 min 3 35 minor Zoom Service Degradation Affecting Zoom Phone Outbound Calls in China Region Sep 16 04:00 35 min 182 1,007

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