Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 4 h 58 min

SMS Delivery Delays from Twilio to Airtel India

Listed as a subprocessor by 815 tracked vendors · 1,881 within 2 hops · In window: 2 of its subprocessors · In window: 30 vendors listing it (38 within 2 hops)

Its subprocessors Reporting vendor List it List one of those ClickHouse · listed by 132 tracked vendors · incident: Intermittent Issues with the Support tab, Sep 16 10:16 UTC ClickHouse Plain · listed by 45 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Anthropic · listed by 575 tracked vendors Anthropic Slack · listed by 514 tracked vendors Slack Datadog · listed by 414 tracked vendors Datadog Snowflake · listed by 319 tracked vendors Snowflake Fivetran · listed by 147 tracked vendors Fivetran Elasticsearch · listed by 128 tracked vendors Elasticsearch Postmark · listed by 109 tracked vendors Postmark ElevenLabs · listed by 103 tracked vendors ElevenLabs Twilio · listed by 480 tracked vendors Twilio SendGrid · listed by 345 tracked vendors SendGrid Segment · listed by 179 tracked vendors Segment Stripe · listed by 713 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe Gong · listed by 96 tracked vendors · incident: Gong CRM is currently affected by a service disruption at Salesforce, Sep 16 09:24 UTC Gong New Relic · listed by 91 tracked vendors · incident: Salesforce Service Disruption, Sep 16 10:08 UTC New Relic DigitalOcean · listed by 89 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOcean Workato · listed by 66 tracked vendors · incident: Salesforce Connector Performance Degradation, Sep 16 09:28 UTC Workato Gainsight Software · listed by 55 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight Software Plain · listed by 45 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Apollo · listed by 33 tracked vendors · incident: Salesforce Service Disruption, Sep 16 11:00 UTC Apollo rollbar · listed by 30 tracked vendors · incident: Increased occurrence processing pipeline latency, Sep 16 09:45 UTC rollbar Braze · listed by 19 tracked vendors · incident: Braze Support Services Outage, Sep 16 09:17 UTC Braze Qualtrics · listed by 19 tracked vendors · incident: Salesforce Workflow Connection issues noticed in all Regions, Sep 16 09:53 UTC Qualtrics Bitbucket · listed by 11 tracked vendors · incident: Delays with Bitbucket Pipelines Execution, Sep 16 09:32 UTC Bitbucket Smartsheet · listed by 11 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet Conga · listed by 9 tracked vendors · incident: Informational Notice – Salesforce Service Disruption, Sep 16 11:08 UTC Conga Akamai · listed by 46 tracked vendors · incident: Case Ticketing Issue, Sep 16 10:51 UTC Akamai Rapid7 · listed by 8 tracked vendors · incident: Rapid7 Customer Portal Degradation, Sep 16 09:27 UTC Rapid7 Mailgun · listed by 242 tracked vendors Mailgun Elasticsearch · listed by 128 tracked vendors Elasticsearch Linear · listed by 90 tracked vendors Linear Resend · listed by 78 tracked vendors Resend Deepgram · listed by 76 tracked vendors Deepgram Fireworks · listed by 54 tracked vendors Fireworks Hyperdoc (a.k.a. Recall.ai) · listed by 52 tracked vendors Hyperdoc (a.k.a. Rec… LangChain · listed by 51 tracked vendors LangChain OpenRouter · listed by 49 tracked vendors OpenRouter Hex · listed by 43 tracked vendors Hex turbopuffer · listed by 39 tracked vendors turbopuffer Metabase · listed by 35 tracked vendors Metabase Paddle · listed by 33 tracked vendors Paddle LiveKit · listed by 32 tracked vendors LiveKit Sinch · listed by 29 tracked vendors Sinch Sumo Logic · listed by 29 tracked vendors Sumo Logic Svix · listed by 28 tracked vendors Svix 84codes · listed by 25 tracked vendors 84codes + 13 more+ 801 more+ 1,046 more

Incidents starting 30 min before to 2 h after

ClickHouse subprocessor of Twilio, SendGrid, Segment Intermittent Issues with the Support tab ↗ minor +36 min 13 h 49 min
Plain subprocessor of Twilio, SendGrid, Segment Degraded AI thread processing ↗ minor +53 min 25 min
UiPath lists Twilio Multiple Region- Uipath Customer Portal - Degraded Performance ↗ minor −26 min 8 h 31 min
Braze lists Twilio Braze Support Services Outage ↗ critical −22 min 6 h 51 min
Gong lists Twilio Gong CRM is currently affected by a service disruption at Salesforce ↗ minor −16 min 12 h 40 min
Workato lists Twilio Salesforce Connector Performance Degradation ↗ minor −12 min 7 h 52 min
DevRev lists Segment Web App and Computer Access Issues (US-East) ↗ minor −10 min 50 min
Bitbucket lists Twilio Delays with Bitbucket Pipelines Execution ↗ minor −8 min 43 min
Procore lists Twilio Third party degradation impacting Procore Customer Support ↗ minor −6 min 6 h 46 min
Apptio lists SendGrid Salesforce Outage – Support Case Access Impacted ↗ no impact stated −5 min 6 h 41 min
Teamtailor lists Twilio Intermittent availability issue ↗ no impact stated −5 min —
Digicert lists Twilio DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major +1 min 12 h 33 min
Matterport lists Segment Intermittent Issues with Support Case Submission and Phone Support ↗ major +4 min 6 h 14 min
rollbar lists Segment Increased occurrence processing pipeline latency ↗ minor +5 min 26 min
Kaltura lists Twilio Access to Support portal ↗ minor +8 min 7 h 17 min
DigitalOcean lists Twilio, SendGrid Support Portal Service Disruption ↗ minor +8 min 11 h 21 min
Sprout Social lists Segment Meta Connection Issue ↗ minor +9 min 34 h 32 min
IXOPAY lists Twilio Support portal and ticketing intermittently unavailable — third-party service disruption ↗ major +10 min 24 h 6 min
Qualtrics lists Segment Salesforce Workflow Connection issues noticed in all Regions ↗ major +13 min 3 h 50 min
Veryfi lists Twilio, SendGrid API performance impacted for some accounts ↗ minor +15 min 16 min
Stripe lists Twilio Stripe Support Systems issue ↗ no impact stated +25 min 7 h 4 min
Spendesk lists Segment International Transfers feature is unavailable for affected EEA customers ↗ critical +26 min 22 h
New Relic lists SendGrid Salesforce Service Disruption ↗ no impact stated +29 min 5 h 32 min
Gainsight Software lists Twilio Salesforce Service Disruption - Cascading impact on Gainsight CS functionality ↗ no impact stated +54 min 8 h 35 min
Smartsheet lists Twilio Salesforce connector is experiencing intermittent issues ↗ major +57 min 10 h 26 min
Nintex lists Twilio, SendGrid DocGen for Salesforce failures due to Salesforce's API outage ↗ no impact stated +1 h 4 min 9 h 38 min
Apollo lists Twilio Salesforce Service Disruption ↗ no impact stated +1 h 20 min —
Conga lists Twilio Informational Notice – Salesforce Service Disruption ↗ minor +1 h 28 min 25 h 36 min
Clever lists Twilio Clever's Support Team Delayed in Assisting Districts ↗ minor +1 h 44 min 12 h 18 min
Jamf lists Twilio Fulfillment services ↗ major +1 h 52 min 3 h 24 min
OpenGov lists SendGrid Help Center and Technical Support Outage ↗ major +1 h 59 min 7 h 31 min
Contentstack lists MongoDB (2 hops) Contentstack AWS, Azure and GCP All Regions - Contentstack Support Live Chat And Support Portal Issue ↗ minor −17 min 5 h 41 min
Supabase lists HubSpot, Sentry (2 hops) Edge Function Latency ↗ minor −15 min 3 h 2 min
Rapid7 lists Anthropic, Salesforce (2 hops) Rapid7 Customer Portal Degradation ↗ no impact stated −13 min 7 h 3 min
InfluxData lists Salesforce, Okta (2 hops) Query performance degradation in Azure Westeurope. ↗ minor +28 min 6 h 48 min
Canonical lists Salesforce (2 hops) "Landscape" is Down ↗ major +48 min 15 min
Tiger Data (creators of TimescaleDB) lists Anthropic, Salesforce (2 hops) The functionality has been restored ↗ no impact stated +1 h 1 min ongoing
Nebius lists HubSpot, Sentry (2 hops) [us-central1] Object Storage is partially unavailable ↗ major +1 h 5 min 4 h 56 min
Akamai lists Salesforce, Atlassian (2 hops) Case Ticketing Issue ↗ minor +1 h 12 min 3 h 7 min
Signicat lists MongoDB, Mailchimp (2 hops) Degraded performance - VideoID ↗ minor +1 h 28 min 15 min

Incidents

major GitHub Degradation with Gemini 3.8 Flash Sep 16 07:20 10 h 27 min 207 1,172 2minor Supabase Auth Service Outage Sep 16 07:17 2 h 16 min 67 447 1minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru Sep 16 07:07 6 h 9 min 815 1,881 6no impact stated Tailscale Iru (formerly Kandji) device posture integration failure Sep 16 06:43 2 h 12 min 5 108 minor Scaleway [INSTANCE][FR-PAR-2] Outbound connectivity issues Sep 16 06:22 1 h 35 min 22 354 major Canonical "launchpad.net" is Down Sep 16 06:17 30 min 1 1,391 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Etisalat Egypt Sep 16 06:15 6 h 21 min 815 1,881 3major AfterShip Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTC Sep 16 05:53 23 h 39 min 2 no impact stated Bandwidth Bandwidth Local Market Impairment - 920 - New Haven, CT Sep 16 05:35 4 h 50 min 12 66 minor Telesign 2-Way service interruptions Colombia (CO) Sep 16 04:56 2 h 56 min 7 457 major Canonical "Landscape" is Down Sep 16 04:50 21 min 1 1,391 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Tigo Paraguay Sep 16 04:49 6 h 27 min 815 1,881 1minor Sinch Delivery Issue Paraguay - Tigo Sep 16 04:18 3 h 2 min 29 1,163 3no impact stated Bandwidth Bandwidth Local Market Impairment - 234 - Pittsburgh, PA Sep 16 04:16 10 h 54 min 12 66 minor Harness.io· OverOps IACM Module Registry timeouts Sep 16 04:13 12 h 31 min 3 35 minor Zoom Service Degradation Affecting Zoom Phone Outbound Calls in China Region Sep 16 04:00 35 min 182 1,007 minor Twilio· SendGrid· Segment SMS Delivery Failures from Twilio to Vivo Brazil Sep 16 03:32 6 h 12 min 815 1,881 4no impact stated Vercel Invoice Generation Paused Sep 16 03:21 — 171 801 minor Reducto Partial degradation of Parse for requests with embed_pdf_metadata Sep 16 02:59 — 10 145 minor Twilio· SendGrid· Segment MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada Sep 16 02:43 4 h 50 min 815 1,881 4minor FingerprintPro Ingress endpoint degradations Sep 16 01:17 3 min 2 3 minor Qualys IN Platform 1: Qualys UI Login Impacted Intermittently [IM-12868] Sep 16 00:22 16 h 18 min 6 21 no impact stated New Relic Data Irregularities for EU Region Sep 16 00:14 1 min 91 395 1no impact stated People Data Labs Elevated API error rate Sep 16 00:00 — 10 30 major Confluent Multiple Confluent Cloud services are in a degraded state - All regions Sep 15 23:59 1 h 22 min 40 1,178 1major OpenAI Elevated errors with gpt-image-2.5-flare Sep 15 23:50 40 min 794 1,932 no impact stated CoreWeave Dedicated Inference: errors creating and updating deployments Sep 15 23:38 3 h 11 min 12 1,110 1major Flexera Flexera - EU - Policies/Automation Unavailable Sep 15 23:05 9 h 19 min 1 no impact stated Maven AGI Smart Relay Outage Sep 15 22:30 — 4 27 minor Luma AI Ray2 Flash service degraded Sep 15 22:00 2 h 2 48 minor Telnyx SMS Delivery — Encoding Issues on Outbound Messages to T-Mobile Sep 15 21:57 2 days 18 213 minor Cursor Investigating service degradation Sep 15 21:26 34 min 9 28 critical Bandwidth Bandwidth Local Market Impairment - 949 - Fayetteville, NC Sep 15 20:13 20 h 59 min 12 66 major Brex Transaction statuses on your Accounting pages may be out of date, causing some transactions to appear in the wrong tab. Sep 15 20:12 3 h 7 min 1 9 no impact stated Twilio· SendGrid· Segment Inbound SIP Calls With OPUS Codec Only Blocked Sep 15 20:09 2 h 51 min 815 1,881 3minor Salesloft CRM Sync Delays (Monitoring) Sep 15 19:38 43 h 57 min 32 196 minor APPZEN Delays in Invoice Processing — Autonomous AP Sep 15 19:24 6 h 7 min 1 major Canonical "lists.ubuntu.com" is Down Sep 15 19:12 12 min 1 1,391 minor GitHub Disruption with some GitHub services Sep 15 19:11 49 min 207 1,172 1minor ClickHouse ClickPipes failing on Kinesis in AWS us-east-1 Sep 15 18:57 29 h 45 min 132 1,406 3no impact stated Bullhorn Bullhorn ATS - Payable Charges list view filters not returning results Sep 15 18:52 2 h 25 min 2 3 minor Bandwidth Bandwidth App Incident - IP Adding Sep 15 18:51 1 h 54 min 12 66 no impact stated Worldpay INC0651469 - We are aware of potential issues with a Third Party 3DSecure Authentication provider. Sep 15 18:47 38 min 10 55 minor Meltwater Media Relations - Delayed Outreach Sep 15 18:33 23 h 33 min 1 no impact stated Zoom Service Degradation Affecting Zoom Whiteboard Sep 15 18:22 14 min 182 1,007 minor FreedomPay Alert: Visa Cardinal Commerce 3D Secure Processing Issues Sep 15 18:11 25 min 3 714 no impact stated Plaid Transaction Updates Delayed Sep 15 17:56 6 h 27 min 15 34 minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada Sep 15 17:56 4 h 16 min 815 1,881 7minor Decagon Voice & Chat Service Disruption Sep 15 17:36 57 min 3 53 major Chili Piper Gong connectivity issues Sep 15 17:27 23 h 53 min 20 113

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