Third Party Index

Upstream incidents

no impact stated· Zoom· · 23 h 3 min

Service Degradation Affecting Zoom Services

Listed as a subprocessor by 179 tracked vendors · 522 within 2 hops · In window: 1 of its subprocessors · In window: 0 vendors listing it (2 within 2 hops)

Zoom · listed by 179 tracked vendors ZoomZapier · listed by 131 tracked vendors WorkOS · listed by 110 tracked vendors Vanta · listed by 107 tracked vendors ElevenLabs · listed by 101 tracked vendors Front · listed by 41 tracked vendors Typeform · listed by 38 tracked vendors LinkedIn · listed by 57 tracked vendors Deepgram · listed by 70 tracked vendors Plivo · listed by 15 tracked vendors Metabase · listed by 36 tracked vendors Resend · listed by 76 tracked vendors Hyperdoc (a.k.a. Recall.ai) · listed by 44 tracked vendors LiveKit · listed by 33 tracked vendors PartnerStack · listed by 17 tracked vendors Ably · listed by 14 tracked vendors Dropbox · listed by 35 tracked vendors HubSpot · listed by 472 tracked vendors Freshworks · listed by 47 tracked vendors SolarWinds · listed by 25 tracked vendors Honeycomb · listed by 34 tracked vendors Twilio · listed by 474 tracked vendors · incident: SMS Delivery Delays from Twilio to Pelephone Israel, Sep 9 02:50 UTC TwilioSendGrid · listed by 342 tracked vendors · incident: SMS Delivery Delays from Twilio to Pelephone Israel, Sep 9 02:50 UTC SendGridSegment · listed by 179 tracked vendors · incident: SMS Delivery Delays from Twilio to Pelephone Israel, Sep 9 02:50 UTC SegmentVercel · listed by 169 tracked vendors LaunchDarkly · listed by 64 tracked vendors PandaDoc · listed by 34 tracked vendors Supabase · listed by 68 tracked vendors Maxio · listed by 20 tracked vendors SendSafely · listed by 19 tracked vendors nylas · listed by 27 tracked vendors Vonage · listed by 45 tracked vendors Apollo · listed by 36 tracked vendors ChartMogul · listed by 23 tracked vendors wiz.io · listed by 25 tracked vendors posthog · listed by 237 tracked vendors Amplitude · listed by 139 tracked vendors Workato · listed by 64 tracked vendors Hex · listed by 42 tracked vendors Groq · listed by 33 tracked vendors Telnyx · listed by 18 tracked vendors Pylon · listed by 90 tracked vendors Zoho · listed by 33 tracked vendors Brevo · listed by 20 tracked vendors Iterable · listed by 13 tracked vendors Webflow · listed by 17 tracked vendors Airtable · listed by 14 tracked vendors Wasabi · listed by 13 tracked vendors DigitalOcean · listed by 88 tracked vendors ZoomInfo · listed by 45 tracked vendors Railway · listed by 17 tracked vendors Together AI · listed by 12 tracked vendors AssemblyAI · listed by 55 tracked vendors Cartesia · listed by 19 tracked vendors Rapid7 · listed by 8 tracked vendors SentinelOne · listed by 8 tracked vendors Clozd · listed by 7 tracked vendors

Incidents starting 30 min before to 2 h after

Twilio subprocessor of Zoom SMS Delivery Delays from Twilio to Pelephone Israel ↗ minor +1 h 41 min 5 h 18 min
SendGrid lists Honeycomb (2 hops) SMS Delivery Delays from Twilio to Pelephone Israel ↗ minor +1 h 41 min 5 h 18 min
Segment lists Honeycomb (2 hops) SMS Delivery Delays from Twilio to Pelephone Israel ↗ minor +1 h 41 min 5 h 18 min

Incidents

no impact stated Sinch Sinch Post-Incident Notification - Customer Dashboard Sep 9 09:00 — 29 1,181 1minor Supabase Brief connection disruptions in us-east-1 (N. Virginia) Sep 9 08:47 — 68 454 1minor Scaleway [NETI] - DC3/S45/C5 - Public switch has rebooted Sep 9 08:35 4 min 23 359 2minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Pelephone Israel Sep 9 02:50 5 h 18 min 828 1,916 1no impact stated Zoom Service Degradation Affecting Zoom Services Sep 9 01:09 23 h 3 min 186 1,020 1minor Qualtrics Login issues in FedRAMP environment Sep 8 20:48 43 min 20 233 1minor Gong Engage & Web App - Degraded Performance Sep 8 20:35 2 h 26 min 97 508 1minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Short Codes to C-spire and Dish United States Sep 8 20:34 2 h 51 min 828 1,916 7minor Twilio· SendGrid· Segment Voice Call Failures from Twilio Phone Numbers to Argentina Sep 8 20:29 9 h 13 min 828 1,916 7minor Sinch Delivery Issue Italy - Poste Mobile Sep 8 20:22 36 min 29 1,181 3major Confluent Connectivity degradation - AWS us-east-1 Sep 8 20:01 16 h 59 min 40 1,194 2minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from Twilio to Safaricom Kenya Sep 8 19:31 2 h 21 min 828 1,916 6minor Qualtrics Login issues in FedRAMP environment Sep 8 19:15 56 min 20 233 1no impact stated Netlify Elevated Errors and Latency in IAD Region Sep 8 18:28 — 13 32 2minor Gong We are currently experiencing issues with Engage Accounts Sep 8 18:10 56 min 97 508 1minor Grafana Issues with Geomap Tiles Sep 8 18:05 4 h 36 min 56 772 1no impact stated Twilio· SendGrid· Segment Twilio Messaging Services Was Degraded Sep 8 17:27 12 min 828 1,916 5minor Brevo Degraded performance - Email Links Sep 8 16:31 3 h 4 min 21 28 1no impact stated HubSpot Some HubSpot tools may be unavailable for some users Sep 8 16:21 59 min 470 1,080 2minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone Italy Sep 8 16:16 23 h 13 min 828 1,916 4minor Grafana High Latency in prod-us-east-2 Sep 8 16:14 4 h 20 min 56 772 1minor GoDaddy Microsoft 365 Web Suite Degraded Sep 8 15:59 1 h 56 min 3 10 1minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Long Codes to Multiple Networks in France Sep 8 15:56 2 h 27 min 828 1,916 6minor bunny.net Payment Gateway Failures on Dashboard Sep 8 15:47 2 h 36 min 7 10 1minor Gorgias Help Center creation not working for new Gorgias accounts Sep 8 15:36 36 min 3 3minor Zapier Webhook Triggers and Zap Actions - Service Disruption Sep 8 14:06 3 h 1 min 130 734 1minor Pylon General error messages navigating on tickets Sep 8 13:14 21 min 93 1,119 2minor Twilio· SendGrid· Segment Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany Sep 8 10:08 4 h 4 min 828 1,916 4no impact stated Cint Cint Platform Issue: Marketplace/Cint Exchange Degraded Respondent Experience Sep 8 09:54 1 min 1 1minor Transifex Degraded Performance Sep 8 09:20 4 h 27 min 1 1minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Megafon Tajikistan Sep 8 08:40 11 h 28 min 828 1,916 3minor Uanataca PCT Enterprise Query Service Unavailable - Investigating Sep 8 08:26 31 min 1 2 1minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Tigo Honduras Sep 8 07:36 42 min 828 1,916 3minor Optimizely CMP Analytics Data Not Displaying Sep 8 07:34 21 h 37 min 5 14 1minor LogicMonitor LogicMonitor is currently investigating potential impacts to our Alert Delivery Component(s). Sep 8 06:35 9 min 1 1minor Digicert CertCentral: Payments through credit cards are intermittently failing at the payment gateway Sep 8 05:49 1 h 22 min 2 3 1minor Sinch Delivery Issue Mexico - AT&T Sep 8 00:21 1 h 15 min 29 1,181 3minor Xero AU: Customers are experiencing errors when using Activity Statement Prefill Sep 7 23:46 7 h 21 min 32 107 1minor Workato Box Connector Performance Degradation Sep 7 23:00 — 68 720 2major Otter Meeting Agent Issues joining Microsoft Teams meetings Sep 7 22:51 18 h 4 min 3 1minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Nex-Tech Wireless United States Sep 7 22:19 22 h 15 min 828 1,916 2minor Twilio· SendGrid· Segment SMS Delivery Delays and Failures from Twilio Phone Numbers to Robi Bangladesh Sep 7 08:53 10 h 44 min 828 1,916 4minor Twilio· SendGrid· Segment SMS Delivery Delays and Failures from Twilio to Telefonica Spain Sep 7 07:34 2 h 35 min 828 1,916 2minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to MTN Congo Sep 7 06:35 6 h 43 min 828 1,916 2minor Twilio· SendGrid· Segment MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Multiple Networks in United States Sep 7 05:55 17 h 12 min 828 1,916 1no impact stated ElevenLabs ElevenReader Elevated Error Rates Sep 7 03:17 4 h 3 min 106 1,518 1

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