Fullstory

fullstory.com

Fullstory declares 7 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Google Cloud, OpenAI and Anthropic. No published changes since we first read it on Sep 22, 2026. 108 tracked vendors name Fullstory as a subprocessor, including GitHub, Zapier and Deepgram.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

7 third parties.

NamePurposeLocationListed since
Anthropic AISupport delivery of the SaaS Services to CustomerUnited States
Fastly, Inc. (Signal Sciences Corporation) Real-time threat detection and prevention; web application FirewallUnited States
Google LLC Data storage and processing, security monitoring, and AI model inference for in-product AI featuresUnited States; Germany
Marketo Cloud-based Email and Marketing Services toolUnited States
OpenAI (optional) AISupport various Generative AI features within Fullstory
Salesforce Customer relationship management solution platformUnited States
Zendesk Customer service platform that supports customer interactions e.g. via emailUnited States

Web TechnologiesCSV · Atom

Fullstory's homepage made 313 requests to 31 domains, 20 services controlled by another company, and 3 domains not identified.

Analytics (7): Clay, LinkedIn, ZoomInfo, G2.com, Cloudflare, Intentsify, LLC, MetaAdvertising (5): AdRoll, Google Cloud, MNTN, Inc., Vibe Advertising Inc.; usually detected as Advertising: XandrMarketing automation (3): 6Sense Insights, Inc., Noble.com, Inc., AdobeLive chat (1): Qualified.com, Inc.Cookie compliance (1): OsanoOther (3): Geolocation: ipify; usually detected as Issue trackers: Sentry; usually detected as Personalisation: Contentful

20 third parties by category: Analytics 7Advertising 5Marketing automation 3Live chat 1Cookie compliance 1Other 3

Third parties 20 · 250 requests
Contentful ctfassets.net 37% of the page's requests 116
Qualified.com, Inc. Qualified 11% of the page's requests 33
AdRoll AdRoll 9% of the page's requests 27
6Sense Insights, Inc. 6sense 6% of the page's requests 19
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 4% of the page's requests 12
Noble.com, Inc. Noble 3% of the page's requests 10
Clay Clay Web Intent 1% of the page's requests 4
MNTN, Inc. Mountain 1% of the page's requests 4
Osano Osano 1% of the page's requests 4
Adobe Marketo <1% of the page's requests 3
LinkedIn Linkedin Insight Tag <1% of the page's requests 3
Vibe Advertising Inc. Vibe.co <1% of the page's requests 3
ZoomInfo Zoominfo <1% of the page's requests 3
G2.com G2 Track Your Prospects <1% of the page's requests 2
ipify ipify <1% of the page's requests 2
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
Intentsify, LLC Intentsify <1% of the page's requests 1
Meta Facebook Pixel <1% of the page's requests 1
Sentry sentry.io <1% of the page's requests 1
Xandr adnxs.com <1% of the page's requests 1
Unknown 3 · 3 requests

54.156.2.105test-the-things.comusbrowserspeed.com

First party 1 · 60 requests
Fullstory AdRoll CMP System Contentful Emotion FullStory Gatsby 5.15.0 HSTS Netlify Open Graph PWA React Sentry Webpack core-js 2.6.12 lit-html 2.8.0 19% of the page's requests 60

11 tracked companies loaded by the homepage are not in Fullstory's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (108)CSV · Atom

108 companies
  • 15Five 15five.com
  • 2NDSITE Inc. (Freshbooks) freshbooks.com Customer Support, Analytics
  • Agilysys agilysys.com
  • Albert Invent albertinvent.com Session Replay / User Behavior Analytics
  • Armis armis.com Provides insights about the Customer user session
  • Ashby ashbyhq.com Monitor and Analyze Interaction
  • AutoRABIT autorabit.com
  • Avalara avalara.com Customer experience analytics service
  • AWeber aweber.com Customer Support; Fullstory Privacy
  • BetterCloud bettercloud.com Data Analytics; [Website]( Analyzes user behavior while utilizing the application.
  • Brightcove brightcove.com Analytics
  • Builder.io builder.io
  • Capsule8 capsule8.com Session replay, product analytics, and digital experience insights.
  • Carta carta.com Product analytics platform used when developing new features and services. It stores user contact details, product usage recordings and product usage analytics.
  • CB Insights cbinsights.com Product Analytics
  • Certara certara.com Customer experience tracking (FullStory)
  • Chronosphere chronosphere.io Anonymous usage analytics
  • Claroty claroty.com
  • Clearbit clearbit.com FullStory is an application analytics platform that provides insight into how users interact with Clearbit Site and Services.
  • Cloudmersive cloudmersive.com Website Analytics
  • CM.com cm.com
  • CoderPad coderpad.io Product analytics and support
  • Cohere cohere.com Software Delivery Platform
  • Command Alkon commandalkon.com Analytics and session replay
  • Conveyor conveyor.com User Behavior Analytics
  • Credo AI credo.ai Product analytics
  • CS DISCO csdisco.com User Insights service
  • Cube Dev cube.dev Product Features: Product Analytics; Provides session replay and digital experience analytics. Processes user interaction events to troubleshoot issues and improve usability.
  • Cypress cypress.io
  • Deepgram deepgram.com A customer experience analytics platform that helps businesses understand user behavior on their websites and applications.
  • Demandbase demandbase.com Product Analytics
  • Demodesk demodesk.com Provision of functions for product analysis.
  • Digicert digicert.com Monitor product usage and session replay
  • Dock dock.us Product analytics
  • Donut donut.com Web app usage and support
  • Dovetail dovetail.com Usage analytics and tracking for free workspaces only; Usage data, IP addresses, and location data are processed by Fullstory
  • Enboarder enboarder.com
  • EverAfter everafter.ai User behavior*; User behaviour
  • EverTrue evertrue.com Reporting and analytics
  • Expensify expensify.com Core Product; Product and design
  • Explorium explorium.ai Session replay and user analytics
  • Figure figure.com
  • Flowtrace flowtrace.co FullStory is a session analytics provider that Flowtrace uses to capture how users interact with the Site. Flowtrace uses this information to analyze and improve the Site.; Session analytics
  • Fountain fountain.com User experience and session monitoring and analytics
  • Funnel funnel.io Analytics/Measurement, Optimization
  • Gainsight Software gainsight.com User Interface
  • Gem gem.com Website analytics
  • GitHub github.com Customer support ticketing analysis
  • groundcover groundcover.com User experience analytics
  • InMotion Hosting inmotionhosting.com Digital experience analytics and troubleshooting; Identifying UX friction points, errors, and performance issues; Improving product usability, stability, and customer support
  • Ironclad ironcladapp.com Analytics
  • Jimdo jimdo.com
  • Kapiche kapiche.com Product Usage Analytics
  • Katalon katalon.com User session recording and analysis for troubleshooting and product improvements
  • Knowde knowde.com Digital Intelligence
  • KnowledgeOwl knowledgeowl.com User session recordings and analytics
  • LeadSquared leadsquared.com
  • Lightning AI lightning.ai Automation and storage services for user experience tracking and validation
  • Lightricks lightricks.com Behavioral data platform
  • LiquidPlanner liquidplanner.com Recording user sessions to diagnose UX issues, and understand user workflows for improving product usability.; Usage Analytics
  • Lumerate lumerate.com Digital experience monitoring and session replay analytics.
  • Marker.io marker.io Analytics
  • Maxio maxio.com Customer Support
  • Mediafly mediafly.com User Insights
  • Meltwater meltwater.com User engagement and experience.
  • Mobile Action mobileaction.co Tracker; User activity monitoring and analysis service
  • Omatic omaticsoftware.com Digital Experience monitoring of our marketing website and our Omatic Cloud environment.
  • Ordergroove ordergroove.com
  • PagerDuty pagerduty.com User Experience Tools/Data Analytics Services
  • Patlytics patlytics.ai FullStory is a behavioral data platform that helps businesses understand and optimize user journeys and digital experiences across web and mobile.; Product and design
  • PhoneBurner phoneburner.com Product analytics and customer session insights
  • Qencode cloud.qencode.com Web analytics tool that helps to improve user experience on our platform.
  • Qualified qualified.io
  • Qualtrics qualtrics.com Website session replay and website analytics software.
  • Quartzy quartzy.com
  • RB2B rb2b.com User support (USA)
  • Remesh remesh.ai Provides analytics and insights into user experiences for product development and customer support purposes. Web analytics analyzes customer behavior.
  • Repsly repsly.com Customer Engagement
  • Revenue Grid revenuegrid.com Analyze user interaction and experience to inform UI/UX enhancements
  • Rippit rippit.com Product analytics and debugging - no end user data shared
  • Scale AI scale.com Application Monitoring
  • Sendoso sendoso.com Digital Experience Intelligence Platform
  • ServiceNow servicenow.com
  • Simplecast simplecast.com Analyze customer website usage to inform product feature development and UX improvements
  • SocialPilot socialpilot.co Analytics to improve our services
  • SocialWeaver socialweaver.com User behavior analytics and session recording.
  • SOPHOS sophos.com Session replay, product analytics, and digital experience insights.
  • Spark Hire sparkhire.com
  • Sprout Social sproutsocial.com
  • Starburst starburst.io Digital intelligence system to assess Starburst Galaxy customer activity.
  • Stigg stigg.io Analytics and Improvement
  • Sybill.ai sybill.ai
  • Telnyx telnyx.com Software used for understanding customer interactions with digital platforms; personal data processed could include website visitor behavior, IP addresses, and potentially identifiable information captured during website interactions.
  • Thinkific thinkific.com Product analytics and insights
  • Totango totango.com Digital User Experience Cloud-based platform
  • Trainual trainual.com Session tracking for analytics and debugging
  • Uberflip uberflip.com Requires the SalesAssist add-on. Analytics provider that measures how effectively Uberflip customers are using the add-on.
  • UltraDNS ultradns.com Monitor product usage and session replay
  • Unbabel unbabel.com Support services
  • Uptime.com uptime.com Session analytics and product experience insights
  • Usetiful usetiful.com
  • Vendr vendr.com Customer Support
  • Vitally vitally.io Session Recording
  • Walnut walnut.io Analytics
  • Writer writer.com Analytics
  • Wunderkind wunderkind.co APIs; Wunderkind Studio Only - Software applications and APIs (limited to a client's users)
  • Zapier zapier.com Analytics to improve Zapier services
  • Zip ziphq.com Zip utilizes Fullstory to collect user session activity to enhance customer support when responding to customer issues.

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Fullstory's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: 1 incident (1 minor)Aug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 critical)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: 1 incident (1 minor)Sep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: 1 incident (1 major)Sep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: 1 incident (1 no impact stated)Nov 4: 1 incident (1 minor)Nov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 6 incidents in 90 days
  • 2 major or critical
  • 8 h 46 min typical time to resolve
  • 5 h 17 min longest major
BeganIncidentImpactLasted
Delays in syncing to S3 data warehouses (EU1)minor8 h 46 min
[Resolved] Delayed Session Data Availability (NA1 & EU1 Data Centers)no impact stated—
Failure to load assets during playback for sessions (EU1 Data Center)major—
Delayed Session Data Availability for a Subset of NA1 Data Center Orgsminor14 h 46 min
Multiple Fullstory Services Unavailable (NA1 Data Center)critical5 h 17 min
Delays for Warehouse Customers in NA1 Data Centerminor2 h 26 min
Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)no impact stated—
Anywhere: Warehouse - Delayed data syncs in NA1 Data Centerminor5 h 11 min

Incidents per month

0 2 4 Dec 2025: 1 incident (1 minor) · typical time to resolve 2 h 50 min Jan 2026: 1 incident (1 no impact stated) Feb 2026: 4 incidents (2 minor, 2 no impact stated) · typical time to resolve 6 h 30 min Mar 2026: 1 incident (1 no impact stated) Apr 2026: 1 incident (1 no impact stated) May 2026: 1 incident (1 no impact stated) Jun 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 3 h 10 min Jul 2026: 3 incidents (2 minor, 1 no impact stated) · typical time to resolve 5 h 11 min Aug 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 2 h 26 min Sep 2026: 3 incidents (1 critical, 1 major, 1 minor) · typical time to resolve 14 h 46 min Oct 2026: 0 incidents Nov 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 8 h 46 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Fullstory Web Application4
Webhooks & Alerts4
Anywhere: Warehouse3
API1
Data Capture - Native Mobile1
Data Capture - Web1
Guides and Surveys1
StoryAI1

As Fullstory's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Fullstory's subprocessorsCSV · Atom

44 reported incidents in the last 30 days, by 2 of the vendors Fullstory lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Fullstory was involved.

DateCompanyIncidentImpactLasted
OpenAIGPT-image-2.5 and 2.6 Sunburst & Flare High error rate minor32 min
OpenAIUnable to start new Workspace Agent runs critical9 h 42 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
AnthropicElevated errors affecting the Google Calendar connector minor3 h 46 min
AnthropicElevated errors affecting the Gmail connector minor1 h 48 min
AnthropicElevated errors for Claude Sonnet 5.5 major41 min
OpenAI6.1 Sol Degraded Model Performance minor1 h 17 min
AnthropicElevated errors for Claude Sonnet 5.5 major42 min
OpenAIElevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories no impact stated29 min
OpenAIElevated error rates for Ads POST requests minor11 min
AnthropicElevated errors for Claude Fable 5.1 major32 min
AnthropicElevated errors for Claude Sonnet 5.5 and other models major1 h 39 min
AnthropicElevated errors for Claude Fable 5 and Claude Fable 5.1 major36 min

And 19 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Fullstory's site

Fullstory transparency rating

It updates with the rating.

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