Intercom
Intercom declares 14 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 459 tracked vendors name Intercom as a subprocessor, including Anthropic, Sentry and MongoDB.
Subprocessors CSV of Intercom's subprocessors · Atom feed of Intercom's subprocessors DORA draft CSV of Intercom's subprocessors as declared by Intercom what's this? ·
14 third parties.
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Ably | Message delivery service; Message delivery service to support real-time delivery of messages via messenger products | USA, EU or Australia dependent upon customers selected region | |
| Amazon Web Services, Inc. | Cloud infrastructure and services provider supporting data processing activities on behalf of Intercom; Hosting, storage and processing (including AI processing) of Customer Data | USA or EU dependent upon customer's selected region | |
| Anthropic, PBC AI | Anthropic is an IT safety and research company that focuses on increasing the safety of large-scale AI systems.; Provides large language model processing via APIs for customers using Intercom’s AI Products (USA). | USA | |
| Cartesia AI, Inc. | AI processing (text to speech); Provides AI Processing for Fin Voice AI Agent | USA or EU dependent upon customer's selected region | |
| Cloudflare, Inc. | Cloudflare is a web performance and security company that provides content delivery network (CDN) services, DDoS mitigation, Internet security, and distributed domain name server (DNS) services; Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles. Compute and storage infrastructure for Intercom MCP server (Ireland) | USA or EU dependent upon Customer's selected region | |
| Eleven Labs, Inc. AI | AI Processing (text to speech); Provides AI Processing (specifically text to speech) for Fin Voice AI Agent | USA or EU dependent upon customer's selected region | |
Provides AI processing; Provides AI processing. For customers in the Intercom USA or Australian region, processing will be in the USA. For customers in the Intercom EU region, processing will be in the EU. | USA or EU dependent upon customer's selected region | ||
| Mailgun Technologies, LLC | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services; Mailgun is the all-in-one, intelligent email delivery platform trusted by businesses, loved by developers | USA | |
| Message Systems, Inc. (d/b/a Sparkpost) | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services; SparkPost is an email delivery platform that helps businesses of all sizes predict and monitor ISP responses, email bounce rates and spam traps in real-time | USA | |
| Microsoft Corporation AI | AI processing; Provides EU hosted AI Products by utilizing Azure OpenAI Service | USA or EU dependent upon customer's selected region | |
| OpenAI, L.L.C. AI | AI processing; OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity. | USA or EU dependent upon customer's selected region | |
| PlanetScale Inc. | Database storage and caching; PlanetScale is a fully-managed MySQL database platform, powered by Vitess | USA or EU dependent upon customer's selected region | |
| Snowflake Inc. | Data warehouse services and processing (including AI processing); Snowflake enables data storage, processing, and analytic solutions | USA or EU dependent upon customer's selected region | |
| Twilio, Inc. | SMS and Phone functionality; Twilio is a cloud communications platform that allows developers to add phone calls, text messages, video, and other communication features to their applications using its APIs. | USA |
Web TechnologiesCSV of Intercom's web technologies · Atom feed of Intercom's web technologies
Intercom's homepage made 90 requests to 9 domains, and 6 services controlled by another company.
6 third parties by category: Tag managers 1Cookie compliance 1Other 4
Third parties 6 · 16 requests
First party 1 · 74 requests
Intercom Amazon CloudFront Amazon Web Services Framer Motion HSTS HTTP/3 Intercom Next.js 16.3.2 Next.js App Router Open Graph Priority Hints React Sanity Sanity.io Sentry Turbopack Vercel Vercel Speed Insights 1.3.1 Webpack core-js 3.47.0 74
4 tracked companies loaded by the homepage are not in Intercom's subprocessor list. A website can use a service without it processing customer data.
Subprocessor of (459)CSV of the companies listing Intercom · Atom feed of the companies listing Intercom
15Five 15five.com
1Password 1password.com Customer Support
Abode abodehr.com Customer Support Chat & Help Center
Absorb Software absorbai.com Intercom, Inc. Privacy Policy can be viewed here.; Leveraging Fin.ai to enable automated customer service resolution, improve response accuracy and speed, analyze support trends, and optimize customer support.
Abusix abusix.com Support Ticketing and Live Chat Support
Actionstep actionstep.com Customer support; Provides access to self-help and customer support
Acumatica acumatica.com Customer engagement and support platform including live chat, automated messaging, and help desk ticketing to facilitate communication with Acumatica end users and to help resolve customer support inquiries.
Adaptive Security adaptivesecurity.com Customer messaging and support platform.; Customer support
Adobe adobe.com Intercom helps Adobe provide a platform for community-based support, where users can reach out to ask questions or address issues by supplying in-app messaging software to allow for the handling of complaints and issues raised by customers related to Frame.io, Adobe Express and Semrush Enterprise Solution products. Intercom may access personal data contained in customer-initiated support messages as well as email addresses, IP addresses, and other technical information.
AfterShip aftership.com Customer Support
AgencyAnalytics agencyanalytics.com In-app customer support and messaging platform.
Air air.inc Contact: DPO dataprotection@intercom.io DPA:; Customer Support
AirCall aircall.io
AIRSLATE airslate.com Customer Support & Messaging Platform
Akiflow akiflow.com Conversational support, customers onboarding
Ambassify ambassify.com
Anthropic anthropic.com Products: All Products except Claude for Government; User support
apiphani apiphani.io Customer support conversations
Apollo GraphQL apollographql.com
ArborXR arborxr.com Customer & Technical Support
Arcade arcade.software Business operations; Customer support messaging, ticketing, and account communications that may include customer contact details and support content.
Archie archieapp.co Customer support and chat
Ardoq ardoq.com Communication; Customer support
Asana asana.com Artificial intelligence chatbot for customer support
Asanify asanify.com Customer support chat and ticketing
Assembly joinassembly.com Customer support and ticketing
Atomicwork atomicwork.com Customer Service
Attio attio.com Bespoke Workspace Support
AudioCodes audiocodes.com Customer support for VoiceAI, Voca and Meeting Insights
AutoRFP.ai autorfp.ai AutoRFP.ai employs Intercom for streamlined customer support and communication.
awork awork.com Customer support, support communication, and important system messages
Badge trybadge.com Customer support
Barracuda Networks barracuda.com
Beebole beebole.com In-product support messenger and product notifications
Benevity benevity.com User Support
Bettermode bettermode.com Customer Support
BioRender biorender.com
Bites mybites.io In-product support and ticketing
Blended Teaching blended-teaching.com in-app support chat and help centre; Fin, Intercom's AI agent, answers support messages
Blissbook blissbook.com CRM & helpdesk
Blutui blutui.com Support platform
Bonusly bonus.ly Customer messaging
BoondManager boondmanager.com Customer support tool
Breakout getbreakout.ai Customer Service
BridgeAthletic bridgeathletic.com Customer Service Platform
BrightHire brighthire.com Messaging platform
BugHerd bugherd.com In-app customer communication platform
Cal.com cal.com
Calendly.com calendly.com Customer support enablement
Candu candu.ai Customer Support; Customer support tool providing in-app chat & the Candu support center.
Canopy canopy.is Customer support
Capcade capcade.com Customer communication platform for live chat,; support tickets, and user messaging
Captain Data captaindata.com Customer support and in-app messaging
Carta carta.com User support and engagement platform used to display content in the product. It stores user contact details and product interaction data.
Celigo celigo.com Customer Support Chat and Email Solution
Cerby cerby.com
Ceros ceros.com Email and Chat Support; Relevant Customer Data: IP address and user name associated with login credentials, based on authentication information provided by the customer or via SSO.
Certara certara.com In-app help and customer communication
Chainloop chainloop.dev intercom.com
Chameleon Intelligent Tech chameleon.io Communications and Personalization
Check Point Software Technologies checkpoint.com Online Chat Services; Support Services
CHEQ cheq.ai Customer support, including AI-assisted support responses (Fin AI)
Chronus chronus.com
CircleCI circleci.com Customer support
Clarify clarify.ai Customer Support
Claroty claroty.com
Claspo claspo.io Live chat & help desk solutions
Clay clay.com Customer support
ClickTime clicktime.com Customer support conversations, including responses from Intercom’s AI agent, Fin. Intercom does not use this data to train AI models.; Sales and Support Services
ClientSuccess clientsuccess.com Customer Support, Customer Communication, Usage Analytics
Cloudinary cloudinary.com Customer Support
CloudZone cloudzone.io AI-powered chat support (Fin / Omnichannel Helpdesk) within the customer support portal — processes customer contact and conversation data
CodeAnt AI codeant.ai Customer Service
Codio codio.com Technical support chat and notifications.
CoLab colabsoftware.com Customer Service Platform; Used to automate product tours during customer onboarding.
Cometly cometly.com Provides customer support messaging, in-app chat, and user engagement services. Processes names, emails, and chat content. Intercom Privacy
CompanyCam companycam.com
Confirm confirm.com
Conjura conjura.com Customer support messaging and help centre. Processes customer contact details (name, email) and support correspondence
ContactMonkey contactmonkey.com In-app customer support and messaging.
CookieYes cookieyes.com Customer Support
Coralogix coralogix.com Chat support
Couchdrop couchdrop.io Customer support
Crelate crelate.com Client Support
Cube Dev cube.dev Powers the customer support chat and in-app messaging. Processes user profiles and support message history to facilitate technical assistance.; Product Features: Customer Support
Culture Amp cultureamp.com Intercom has access to high level account information (i.e. account name and number of users) as well as high level information about administrators authenticated to the platform (i.e. name, email, last login time and last report reviewed). Intercom is used for in-app messaging and analytics within the Culture Amp platform. Culture Amp sends messages to administrators about product improvements and service status from time to time.
CultureHQ culturehq.com Our real-time chat support service
Databox databox.com Customer support and user ticket management platform used to communicate with users and manage support requests.
DataCamp datacamp.com Customer support; Tool used for in-application user support
Dataedo dataedo.com Customer support
DataForSEO dataforseo.com
DataSnipper datasnipper.com Customer Support Management
Dealcode dealcode.ai Kunden-Support Chat & Hilfesystem
Deepnote deepnote.com Customer support; In-product chat and messaging for customer support.
DeepScribe deepscribe.ai Intercom is used to manage secure messaging with customers, including support inquiries and onboarding assistance.
Deltek deltek.com
Delve AI delve.ai Live chat and help desk software. For tracking customer conversations and messenger-based experiences.
Demodesk demodesk.com Provision of a live chat
Digicert digicert.com Manage support tickets, chatbot in-app messages
Digify digify.com
Dispel dispel.com User relationship management
DitchCarbon ditchcarbon.com In-app support chat
DocSend docsend.com Customer Support
DoiT doit.com AI-powered customer support platform
Donut donut.com Support via live chat and email, key customer updates
Double doublehq.com Customer support and documentation
Dovetail dovetail.com Customer support requests; Used to allow Dovetail customers to raise and track support issues. Emails and screenshots are processed by Intercom
Drata drata.com [Drata and SafeBase] Intercom offers a customer messaging platform that helps manage customer support, engagement, and communication across multiple channels. These elements are used to manage and analyze customer interactions, ensuring efficient support and communication.
Dromo dromo.io Customer chat and communication management
Education Perfect educationperfect.com Helpdesk software
eesel AI eesel.ai
Effy AI effy.ai Customer support
elmah.io elmah.io
EmbedSocial embedsocial.com Live chat
Employment Hero employmenthero.com Customer support; Processing Activity: Take information/queries from customers, run it through Fin's AI Agent service, potentially also run a RAG against Zendesk's knowledge base, and then deflect or escalate the customer concerns. GDPR Transfer Mechanism: Standard Contractual Clauses
Enboarder enboarder.com
Enrich CRM enrich-crm.com
Enzuzo enzuzo.com Customer Support
Eptura eptura.com Messaging platform used to communicate with customers
eSign esign.co.uk
Euler eulerhq.com Customer Service
EvaluAgent evaluagent.com Support ticket management
EventUp Planner eventupplanner.com
EverTrue evertrue.com Support chat messaging system
Experian experian.com Customer messaging and support platform used for live chat, help desk communications and Konfir's help centre; Sub-Processor
Expertly expertly.com
Favro favro.com Customer support
Feedly Threat Intelligence feedly.com Customer Support
Fenergo fenergo.com Intercom is an AI-driven customer service and communication platform that helps businesses support, engage, and onboard customers through a unified suite. Phased replacement for Atlassian (Jira).; Purpose: Customer facing conversational AI assistant & support ticketing system (Phased replacement for Atlassian (Jira)). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data, i.e., name, email, contact number - No Customer Personal Data should be included in prompts.
Fibbler fibbler.co Customer Service
Fibery fibery.io Customer support communication (chat and email)
Fiddler AI fiddler.ai Customer support
Figma figma.com Customer service and technical support
Fillout fillout.com
Fireblocks fireblocks.com Intercom is used for support and product notifications.
FireHydrant firehydrant.com Support communications
Flowcase flowcase.com Customer support; Data hosted regionally as required by customer contract / GDPR.
Flowtrace flowtrace.co Customer support, knowledge base articles; Intercom is used to provide customer support channel and knowledge base for our clients. Intercom stores Site user's name and email address to create the in-Site chat channel.
Formative formative.com Customer Service Platform
Four/Four fourfour.ai Customer support; Intercom provides support ticketing services and web-based chat
FreeBusy freebusy.io Customer assistance
Friendbuy friendbuy.com Merchant support
Frontify frontify.com In-app support / User onboarding / Feedback collection / Product updates / Knowledge base
FundApps fundapps.co
Fundraise Up fundraiseup.com In-product support chat
Funnel funnel.io Support, device and session identification
FunnelStory funnelstory.ai Customer support
Future AGI futureagi.com Customer support
fynk fynk.com Customer support
- Gamma gamma.app Customer support services
Gatekeeper gatekeeperhq.com Product Walkthroughs
Geckoboard geckoboard.com CRM services
GitBook gitbook.com Customer support ticketing system
Givecloud givecloud.com Cloud based user support tools
GlassHive glasshive.com User support
Glean glean.com Cloud-based Customer Support Services
Goldcast goldcast.io Chat Tool
GoLinks golinks.io
GoSearch gosearch.ai
Grain grain.com Customer support service
Groq groq.com Conversational relationship platform designed to create personal connections with customers.; Customer service / support
Guardsquare guardsquare.com In-product messaging and user identification
Hack The Box hackthebox.com Customer Support
Harness.io harness.io -- Customer Support and Engagement -- Customer Support
Heidi Health heidihealth.com Customer support, workflow management
Hevo Data hevodata.com Customer Service
Hexnode hexnode.com Intercom is the customer support platform used by Hexnode for handling customer chat support. Hexnode handovers the users’ email ID, their location and browser details to Intercom during each chat.
HeyOrca! heyorca.com
HeySummit heysummit.com
Higher Logic higherlogic.com AI-assisted customer support
Homerun Presales homerunpresales.com Support
HrFlow hrflow.ai
Humaans humaans.io Customer support, email marketing
Humanforce humanforce.com - Processing Purpose: Customer support - Type of Data: Only in use for Thrive(Benefits). - Processing duration: For the duration of the agreement, unless otherwise mutually agreed. - Modules Applicable: Benefits. - Modules Applicable: WFM, HR, Talent, Benefits.; Customer support
Humanloop humanloop.com Customer communication
Hund hund.io Customer support platform
Identity Automation identityautomation.com Customer support case management
Idera idera.com Business messaging services. Intercom will collect, host, and process customer data including Name, Email, and Communications.
Import2 import2.com Customer Service Platform
ImprovMX improvmx.com We use intercom to handle customer support tickets.
Inbox Monster inboxmonster.com Customer Support Platform
InEvent inevent.com Customer support channels via text, video or audio
InMotion Hosting inmotionhosting.com Facilitate sales and support requests
insightsoftware insightsoftware.com In-app customer messaging and support chat communications)
Instantly instantly.ai Customer support; Customer support messaging services
Interact interactsoftware.com In-App chat and email
iorad iorad.com Historical Customer Service records
Jam.dev jam.dev Customer support
Jamf jamf.com Customer support case management
Kallidus kallidus.com Provides in-application communications
- Kalshi kalshi.com
Kaltura kaltura.com Chat bot support
Kanbanchi kanbanchi.com Customer messaging and support
Kapiche kapiche.com Customer Support
Kickbox kickbox.com Chat support; Customer Support Platform
Kinsta® kinsta.com Customer support and communication
Kira Talent kiratalent.com User support and communications
Kissflow kissflow.com Third party
Kitman Labs kitmanlabs.com Cloud-based customer support services
Knak knak.com Support & chat
Knock Labs knock.app Support services for Sales
Knock2 knock2.ai Customer support and customer communications
KnoCommerce knocommerce.com Customer support
Koah Labs koahlabs.com Customer support/messaging
Korn Ferry kornferry.com
Labster labster.com Customer Support
LaGrowthMachine lagrowthmachine.com
Landbot landbot.io Customer communications platform used by our Customer team to receive assistance tickets and launch in-app notifications. *Support tickets with customers, including their email address, full name, country and the messages and files shared in the conversations.*; Customer support
Lattice lattice.com Customer support
LawVu lawvu.com Cloud-based in-app support chat platform
Leadjourney leadjourney.io Live chat and customer support
LeadSquared leadsquared.com
Legora legora.com Customer support platform and service
Letter AI letter.ai Customer Support Messaging and In-App Chat
Linear linear.app Customer support
LiveSession livesession.io Chat service for customer support
Livestorm livestorm.co
Lob.com lob.com Customer Support
Lokalise lokalise.com In-web and email client messaging
Loomly loomly.com Customer Support platform
Lovable lovable.dev Customer support communications
Lumerate lumerate.com Customer support messaging and user communication.
Luminance luminance.com Support services
Lunio lunio.ai
Lusha lusha.com Communication chat
MacStadium macstadium.com Integration with MacStadium support portal for customer engagement
Magic School magicschool.ai Customer Support
MailVideo mailvideo.com Storage of chat data and activity related to the user
ManageXR managexr.com We use Intercom for support ticket handling.
Manus manus.im User support
Mapsly mapsly.com Chat and email communication; Chat with Mapsly
Marker.io marker.io Customer support
Master Inbox masterinbox.com Customer support
Matillion matillion.com
Matter matterapp.com Support via live chat and email
Medallia medallia.com Application Connector for Support; Used for live chat support in Premier and Signature
MeetGeek meetgeek.ai Customer support and ticketing. United States, both instances
Meltwater meltwater.com User engagement and outreach
Metaplane metaplane.dev Customer support
Metoro metoro.io Customer support
Mida mida.so Customer support platform
Mindee mindee.com Support
Mindflow mindflow.io Customer support and service communications
Mindtickle mindtickle.com Customer support and product tools
Miro miro.com Customer Support (Chatbot)
Mistral mistral.ai Products: All Products; User support
Mixmax mixmax.com Support Services
MongoDB mongodb.com Chat Support
Motion usemotion.com Customer support & chat
MoveData movedata.io
MSP360 msp360.com Customer support and communications
NanoNets nanonets.com Customer support services
Nectar HR nectarhr.com Customer support ticketing and chat services
Neeto neetocal.com Communication
Netzilo netzilo.com Customer Support
Newsela newsela.com Customer Service Platform
Nifty niftypm.com In-app support chat and product messaging
NikaTime nikatime.com Customer Support
Nooks nooks.ai In-app user onboarding and product guidance
Novu novu.co
Nutshell nutshell.com Customer support; Enables our email & chat support
Ocean.io ocean.io Customer support and messaging platform.
Octopods octopods.io CRM, Messaging etc
OfficeRnD officernd.com Customer support and chat
OneNotary onenotary.com Customer support, customer communications, and support request management.
OneSignal onesignal.com Customer support requests
OpusClip opus.pro
Orderful orderful.com Customer support ticketing system
Origami origami.chat Support and in-product communications
Otter Meeting Agent otter.ai Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool.
Overloop overloop.com Customer Support
OverOps overops.com -- Customer Support and Engagement -- Customer Support
- PandaDoc pandadoc.com Customer Support Platform, including AI Capabilities and Chatbot
Paperform paperform.co Data disclosed: - User data: email, name, IP address(es), business information, account information - Analytics: Information derived from interacting with paperform.co or services provided by Paperform - Incidental data: Some personal information may be shared during the day-to-day operation of Paperform - Billing history Processing period: Jan 1, 2018 - present
Paragon useparagon.com Customer support (Customer Data)
ParcelPanel parcelpanel.com Analytics, Tracking & Cookie-Based Services
PathFactory pathfactory.com Infrastructure
Paved paved.com Customer Support
PeakMetrics peakmetrics.com Customer messaging and support platform
People.ai people.ai Processing operational customer data
PeopleForce peopleforce.io
Perdoo perdoo.com
Perk perk.com Click Travel; Customer support
Phenom phenom.com Customer engagement and in-product messaging; In-product guide prompts.
PhoneBurner phoneburner.com
Pipedrive pipedrive.com
Pipefy pipefy.com Customer support solution
Pixop pixop.com Support chat, and material you supply through it
Planhat planhat.com Customer support
Postscript postscript.io Customer Service
Pressable pressable.com Customer communication and support
Prismic prismic.io
Productive productive.io Cloud-based Customer Support Services
Productlane productlane.com Intercom migration: conversations and contacts read from the workspace's own Intercom account
PromoteKit promotekit.com customer chat support.
Proposales proposales.com
PushAlert pushalert.co Intercom provides chat support service, which is used for online messaging and resolving customer issues.
Q-CTRL q-ctrl.com In-app messaging and customer support
Qase qase.io Customer communications platform
Qencode cloud.qencode.com Customer messaging platform which helps enhance customer support and engagement.
Qobra qobra.co Customer support; Customer support platform
Qualified qualified.io
Quickwork quickwork.co Customer Support and Lead Interaction
Raklet raklet.com Support chat and helpdesk services
- Range range.co Customer success & support
Reality Defender realitydefender.com
Reclaim.ai reclaim.ai Customer support/engagement
Recruit CRM recruitcrm.io Conversation & Chat Functionality.
Referral Factory referral-factory.com Customer Service
Referral Rock referralrock.com
Relay Commerce relaycommerce.io
Restream restream.io Cloud-based Customer Support Services
Revealbot revealbot.com Customer communication platform providing live chat, in-app messaging, and support ticketing. Used to communicate with users and provide support; processes contact data and message content.
Rewardful rewardful.com Customer support; Human customer communication platform for messaging, support and engagement.
Riipen riipen.com Customer support (USA)
Ringostat ringostat.com Intercom Messenger
Ringotel ringotel.co Customer service platform that supports customer interactions, like email, live chat
Riot tryriot.com Customer support; Customer support tool
Roadie roadie.io Messenger for business platforms that allows customers to communicate through their app
Robin robinpowered.com Live chat support
Rootly rootly.com Live chat and customer support
RouterJet routerjet.com In-app support chat
Sales Kong saleskong.com Customer support
Salesfinity salesfinity.ai Customer Service
Salesmsg salesmessage.com
SalesScreen salesscreen.com
Salto salto.io
SatisMeter satismeter.com
Savio savio.io Support
Scrapeless scrapeless.com
Scratchpad scratchpad.com Customer support
Screendesk screendesk.io Intercom is our customer support ticketing system. It allows us to help track, prioritize, and solve customer support interactions.
ScreenSteps screensteps.com Customer support; Support ticketing and customer service
Secureframe secureframe.com Email Communications and Product Notifications
Semrush semrush.com
SendSafely explore.sendsafely.com Customer Support Chatbot
Sentry sentry.io Customer support and messaging services
SerpApi serpapi.com customer support and messaging
SFTP To Go sftptogo.com Support email and chat
Sibme sibme.com Customer Service and Technical Support
Sigma sigmacomputing.com Support Chat in Sigma Product
Sign In Solutions signinsolutions.com Support chat and ticketing
Silktide silktide.com Customer communication and support
Simplecast simplecast.com Real Time Support and Email Support
Simplesat simplesat.io Online email and chat provider
Sine sine.co Customer communications
Sitecore sitecore.net Processing of Scrunchie conversation transcripts and user contact data when a conversation is escalated
Skedda skedda.com Customer support; Provides customer support and customer-messaging services for venue system users via in-app, email, and social media channels.
Skio skio.com Customer service and support
SkyPrep skyprep.com
- Show next 50
ComplianceCSV of Intercom's compliance · Atom feed of Intercom's compliance
- Certified
- Says it complies with
Certifications as Intercom's trust center lists them; reports are usually shared on request (evidence)
Service statusCSV of Intercom's status page incidents · Atom feed of Intercom's status page incidents
90 days agotoday
- 10 incidents in 90 days
- 4 major or critical
- 26 min typical time to resolve
- 49 min longest major
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Elevated errors and latencies in the European hosting region. | major | 49 min | |
| Slow Fin Procedures | minor | 23 min | |
| Customer contact details showing up as "Redacted" in the Intercom Inbox | minor | 12 min | |
| Delays in processin Bulk Actions in the Inbox | minor | 26 min | |
| Issues with Fin for Salesforce | minor | 5 h 27 min | |
| Messenger Help Articles not displaying | minor | 9 min | |
| Fin intermittent failures responding to first conversation messages | minor | 38 min | |
| Fin failures in Australia region | critical | 11 min |
Incidents per month
critical major minor no impact stated before or partly before our history
As Intercom's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Incidents reported by Intercom's subprocessorsCSV of incidents reported by vendors Intercom lists · Atom feed of incidents reported by vendors Intercom lists
287 reported incidents in the last 30 days, by 10 of the vendors Intercom lists as subprocessors.
A subprocessor list names a company, not the service an incident touched. This does not show that Intercom was involved.
And 262 more. All of them: CSV · Who is around them.
ChangesCSV of Intercom's changes · Atom feed of Intercom's changes
See the list as we read it on any date: Time machine
None since tracking began.
Rating badge for Intercom's site
It updates with the rating.
<a href="https://thirdpartyindex.com/vendors/intercom"><img src="https://thirdpartyindex.com/badge/intercom.svg" alt="Intercom transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/intercom)